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An Overview of Sip2dial’s Outbound Call Center Software features - Matt Parker - ContactCenterWorld.com Blog

An Overview of Sip2dial’s Outbound Call Center Software features

In call center business, an outbound call center is a place which allows agents to ask their clients about their necessities, seek product reviews and engage with them proactively. Sip2dial as a leading call center software providing company has gained a great reputation in serving millions of contact centers worldwide. Basically, Sip2dial provides inbound and outbound call center software to support organizations in creating successful agent-client communications, but here we will take an overview of few astounding features of the outbound call center software from Sip2dial.

Multiple Campaign Management

Sip2dials outbound call center software makes it easy for you to manage multiple campaigns in a breeze. With this advanced feature, you can create, delete, modify campaigns with a single click.

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Auto-Prioritize Agent Campaign

Sip2dial’s outbound call center software lets your agents be free from selecting campaigns manually. The fully automatic system of sip2dial’s outbound call center software ensures error-free work and increase the productivity of your call center.

Team View

With sip2dial’s Team View feature, your team members can view leads and track different components of a campaign-assignment, management, follow-up etc.

Intuitive Interface

The simple and easy to use interface of Sip2dial’s outbound call center software allows supervisor or admin from your group to optimize your campaigns independently and efficiently in a convenient manner.

Click-to-Dial

The click to dial feature of sip2dial’s outbound call center software allows agents to dial out customers whose details are already listed in the CRM. As it is automatic, your agents will not have to do anything manually. This will not only increase the productivity of your call center but help you getting good revenue as well.

Automated Outbound Dialers

Sip2dial’s automated outbound dialer option is one of the amazing features that you can have for your call center business. It helps your agents to connect to more callers in real time. You can implement dialing algorithms and be pacing ratios to reduce agent idle time and call drop rate as well. At the end, you can also customize these settings for various dialing modes Preview Dialer, Predictive Dialer and Progressive Dialer.

Answering Machine Detection

The machine detection feature of Sip2dial’s outbound call center software can screen calls that are answered by pre-recorded messages. After detecting the frequency of the voice, the dialer transfers those calls to the agent which reduces call drops and enhances the connect rate.

Call Back Schedule

This amazing feature of sip2dial’s outbound call center software is essential in scheduling calls back that is verbally settled upon by the agent and the client during an earlier interaction. The call back schedule feature is provided in both inbound and outbound call center software by Sip2dial. This feature can be customized in numerous cases as well such as when the dialer connects the agent first before connecting with the customer.

Exclusion Management

 This feature of sip2dial enables the dialer to skip those numbers that are allotted under "don't call " mien. Rejection management is an exceptionally essential element that points to confinement repetition, advances consistency and enhance the overall effectiveness of the call center.

Real-Time Analytics  

Real-time analysis of any campaign is necessary nowadays. With Sip2dial’s real-time analysis feature, you can access all information associated with dialing, connect rates, call volumes, campaign summary etc.

Agent Performance Dashboard 

Supervisors approach single agent performance dashboard. From this, the supervisor can check agent status and it’s call status and other key performance metrics. Constant access to these data energizes specialist profitability and spurs them to work better.

Call Disposition 

Call disposition(CD) alludes to the result of a call. This is an import from an announcing point of view. Sip2dial’s Call disposition feature offers adroit data like-disengagement rate, call perceptibility, specialist call volume, call back scheduling, sales disposition, hung up rate and so forth. This data helps in examining the importance and nature of the calling information.

Historical Reporting 

Sip2dial’s historical data feature can enable your agents to access the real-time data of clients for any given week, month, quarter or even a year. The historical reporting feature is one of the key performance indicators in outbound call center campaigns.

Auto-fail Over 

Sip2dial’s auto failover allows systems to run without any interruption with high uptime. In any case, the server breaks down, the back of server empowers the system and provides services. 

Disaster Recovery

Sip2dial always focuses on the safety and security of its clients. With its outbound call center software, you get 24/7 x 365 network operations monitoring and full backup which ensures your data is always safe and secure. In the event of any disappointment, the repetitive framework can be physically enacted to guarantee smooth running activities.

Publish Date: May 11, 2018 6:52 AM

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