Call Center management software is a software system that works on a methodology to provide solidity to contact centers. Generally, a call center software is utilized to manage client database, caller’s queries, sending informational SMS and multimedia messages.
In this era of technological revolution, different types of call center software are there that it has become much easier for vendors and clients to maintain a healthy relationship.
But Don’t you think the future is just knocking our doors? I mean Artificial Intelligence! Yes, this latest innovation may change the entire scenario in contact centers. In this article I am going to discuss three futuristic call center software, remember futuristic software! A futuristic thing is generally an imaginary thing but makes it remains relevant in the present. So let’s travel through time and see what the future has kept for us.
Till now there is no such device to read the mind of a human-being perfectly but predictions can be made analyzing the psychological state of an individual. In call center business, a call center management software is as important as a boat for a fisherman.
A client mind-reading software can use advanced psychological programming to accurately read the mind of the customer. It can be extremely helpful for contact centers to handle irritated and confused customers easily.
There are many such AI-powered virtual assistance are there on various operating systems like Cortana, SIRI and Google Assistance. But what if a call center software can do such things for hundreds of customers? Wouldn’t it be amazing? Well, let’s hope we see this software in near future.
Virtual Agent Creation
Virtual Agent creation can be defined as a software that could perform the task of an agent in contact centers. It can be a revolutionary idea which may replace human work in contact center industries. All you might see is catboats or robots managing call centers.
We are not new to this concept of virtual assistance but they are not much advanced to make the customer feel that they are speaking to a human. This concept can take AI (Artificial Intelligence) to the highest level.
A virtual Agent software can easily speak like a human which means it can change the style of talking after sensing the mood of the customer. This also can express the emotions of a human during conversations with the customer.
Instant Problem Solving
Instant problem-Solving means a futuristic call center management software that could be able to solve the problem of a customer just after the customer asks. When a customer will call to fix his issues, an Instant problem-solving software will go through the database to check the problems of the customer. When it finds the problems, it immediately tries to solve it.
If the customer is facing any kind of online issues, this type of call center software can easily solve it effectively in lesser time than human-agents. Be that as it may, this concept is entirely an imaginary concept which is not that easy for a machine to do so many things instantly. This needs advanced AI-powered devices to work behind it in order to make this idea become real.
At This Moment
After all these imaginary discussions, now we must travel back to present and think about what we can do to make the contact center industry function smoothly. We must not be artificial completely as we are not artificial beings but humans. So we need to think in two ways which mean we have to acknowledge the fact that human agents are important, as well as Artificial Intelligence, powered robots, catboats or software.
Publish Date: July 12, 2018 5:58 AM