Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

3 Futuristic Call Center Management Software That You Might See in Future? - Matt Parker - ContactCenterWorld.com Blog

3 Futuristic Call Center Management Software That You Might See in Future?

Call Center management software is a software system that works on a methodology to provide solidity to contact centers. Generally, a call center software is utilized to manage client database, caller’s queries, sending informational SMS and multimedia messages.

In this era of technological revolution, different types of call center software are there that it has become much easier for vendors and clients to maintain a healthy relationship.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

But Don’t you think the future is just knocking our doors? I mean Artificial Intelligence! Yes, this latest innovation may change the entire scenario in contact centers. In this article I am going to discuss three futuristic call center software, remember futuristic software! A futuristic thing is generally an imaginary thing but makes it remains relevant in the present. So let’s travel through time and see what the future has kept for us.

Client mind-Reading

Till now there is no such device to read the mind of a human-being perfectly but predictions can be made analyzing the psychological state of an individual. In call center business, a call center management software is as important as a boat for a fisherman.

A client mind-reading software can use advanced psychological programming to accurately read the mind of the customer. It can be extremely helpful for contact centers to handle irritated and confused customers easily.

There are many such AI-powered virtual assistance are there on various operating systems like Cortana, SIRI and Google Assistance. But what if a call center software can do such things for hundreds of customers? Wouldn’t it be amazing? Well, let’s hope we see this software in near future.

Virtual Agent Creation

Virtual Agent creation can be defined as a software that could perform the task of an agent in contact centers. It can be a revolutionary idea which may replace human work in contact center industries. All you might see is catboats or robots managing call centers.

We are not new to this concept of virtual assistance but they are not much advanced to make the customer feel that they are speaking to a human. This concept can take AI (Artificial Intelligence) to the highest level.

A virtual Agent software can easily speak like a human which means it can change the style of talking after sensing the mood of the customer. This also can express the emotions of a human during conversations with the customer.

Instant Problem Solving

Instant problem-Solving means a futuristic call center management software that could be able to solve the problem of a customer just after the customer asks. When a customer will call to fix his issues, an Instant problem-solving software will go through the database to check the problems of the customer. When it finds the problems, it immediately tries to solve it.

If the customer is facing any kind of online issues, this type of call center software can easily solve it effectively in lesser time than human-agents. Be that as it may, this concept is entirely an imaginary concept which is not that easy for a machine to do so many things instantly. This needs advanced AI-powered devices to work behind it in order to make this idea become real.

At This Moment

After all these imaginary discussions, now we must travel back to present and think about what we can do to make the contact center industry function smoothly. We must not be artificial completely as we are not artificial beings but humans. So we need to think in two ways which mean we have to acknowledge the fact that human agents are important, as well as Artificial Intelligence, powered robots, catboats or software.

Publish Date: July 12, 2018 5:58 AM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 533 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =