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Matt Parker - ContactCenterWorld.com Blog Page 3

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How to set up a Call Center that helps small businesses

A call center is a place where calls are interchanged between customers and vendors regarding specific products or services. It is a workplace where telecommunication technology and human skill are blended together to create a fruitful environment for businesses.

Due to the recent advancements in the IT sectors, companies are showing their interests in expanding their target audiences. Call centers can be helpful in making companies connect with their customers effectively.

Many large companies are there to provide call center services but the fact is that most of them focus on a specific customer base which is affluent. So there are always opportunities for start-ups and small businesses to establish themselves as productive businesses.

Those individuals, who have a passion to build small contact centers of their own, often fail to fulfill their dreams due to bad advice or budget issues. In this article, we are going to discuss how to set up a call center. We are going to mention five basic requirements below to set up a call center. Check it now!

Take Time & decide

The most important thing before setting up a call center is to understand everything about the call center industry. There are different types of call centers such as inbound call center, outbound call center, and blended call center.

Inbound call centers are those where customers call to inquire about products or fixing problems. In outbound call centers, customers are called by the call center agents to know their feedbacks about specific products or doing promotion of the product.

A blended call center is the collaboration of an inbound and an outbound call center. So you need to decide, what type of call center do you want to set up? You may take your time and decide because this line is one of the busiest businesses out there and can blow you completely if you are not ready from inside.

Set Your Budget

Second thing after deciding what you want to do is to set a budget for your call center. Budget is important as it decides the size of your call center, the inventories and the employees in your call center.

If you want to set up a small call center, I mean a call center targeted to a particular town then it can be set up within a very low budget. As I have already mentioned the types of call centers, you can choose a particular type and set your budget accordingly.

Generally, outbound call centers can be started up easily as it entirely depends on the vendor or the giver. You can only hire agents to broadcast messages or dial numbers and not to receive calls of irritated customers.

Choose a Location

Choosing a good location to set up your call center is important. If your budget is high, you may choose a place in big cities where other established IT industries are located.

But if your budget is low, you may build your call center in a convenient and eco-friendly place little far from the big buildings. The low or high budget actually does not mean anything if you have a good sense of humor.

Be that as it may, you must choose a location where your employees can easily reach and get all the facilities like markets, gas stations, buses and rail lines. The local support from people can also be considered as a point before choosing a location.

Purchase Inventories

After you choose a good location to set up your call center, you must focus on buying the necessary equipment for your business. You may find Traditional call center equipment cheaper than modern IP based telephone equipment but things can be different in reality.

If you want to set up a small call center, you also need call routing, scripting, integrated software, and call distribution facilities there. These facilities cannot be gotten from a traditional phone line system.

You need to go for smart and advanced call center software. It may be on the costlier side but believe me, you will not regret once it starts performing for you. This software does not need much hardware except a computer and good internet connection.

Hire Employees

After setting up the inventories like headsets, IP phones and call center software, you can now start hiring employees for your business. Employees can be hired on the basis of what type of call center you want to set up.

If your budget is low, you can go for fresher millennial as they can be very productive in small contact centers. The basic which you need to consider before hiring your employees is the communication skill and patience to listen to the customer.

Though call center software like predictive dialer, ACD, and Computer telephony integration has made it easier for agents, yet you must utilize Interactive voice response (IVR) system to train your agents.

Finally

It is not an easy task to set up a call center in this competitive era. I tried to mention a few basic yet crucial points to in this article to let you know the process of setting up a call center. There can be many other ways but nobody can deny the basic procedures. If you find this article informative, please mention your precious views below on comment box.

Publish Date: August 4, 2018 11:54 AM


6 ways you can earn more with a Cloud Call Center Software

In this world, the most relevant yet common topic among people is how to earn money. Sometimes I think, it is not a good thing for humanity to be too much materialistic but at the very next moment, I don’t hesitate to admit that I also write to fulfill my needs. Well, with the title and featured image, you might have come to know about the topic of discussion here.

Yes, we are going to discuss cloud call center software which impacts thousands of enterprises and employees around the world. Call centers are the primary consumers to utilize this software but there are many secondary organizations also there to use cloud call center software.

Simply, What It is?

We will try to understand cloud call center software standing away from technological terms. It is necessary because many readers are there who are not familiar with technical terms especially those used in the software industry. So to define a cloud call center software, we can omit the term ‘cloud’ and try to know what a call center software is.

Basically, a call center software is a software system that is used to manage a call center. A call center is a place where businesses call their customers or receive calls from them about the quality of their services, products, and solutions.

Cloud call center software is otherwise known as a call center software integrated directly into the cloud-based platform. It differentiates itself from hosted and browser-based call center software for storing the data of the business on the cloud.

Let’s come to the Points!

For traditional business models, on-premise call center software is suitable but for agent-based professional call center, these On-premise contact center software is not effective. Hence cloud-based call center software is used in most advanced contact centers. In this article, we will try to know how you can earn more by utilizing a cloud-based call center software. Here are 6 ways that can really make you earn more with a cloud call center software.

1.Meet The Technology

In this picture, you can see two individuals meeting with each other happily. This is the exact scenario when a business meets with the cloud for the first time. Whether it’s a small business or a large enterprise, cloud-based call center software is technically sound to address the needs of the business.

Unlike traditional call center software, it takes less time to get set up. One of the major technological advantages of a cloud-based call center software is that you need no extra hardware deployment to access its features. In this manner, you not only save your time but also the extra cost of purchasing costly gadgets.

2.Manage Multiple Branches

The main perspective of a business is expansion, expansion, and expansion and without it, it is difficult for a business to sustain. If you want to earn more, your organization needs to have more branches apparently. With a cloud-based call center software, you will be able to manage multiple branches, from a specific location as it can easily run on a smartphone.

The advanced features of a cloud call center software help you manage your agents remotely from different geographical locations. Features like ACD, call monitoring and workforce management will no doubt help you boost the productivity of your company.

3.Customize your needs

There are inbound, outbound and blended call centers and enterprises have also their specific needs. A cloud call center software is scalable and can easily fit into the requirements of yours. The different features to manage your customers and employees can easily be customized and implemented on a cloud-based contact center software.

Be it a start-up company or a well-established one, you can easily scale the cloud call center software up and down to fulfill your necessities.

4. Stay protected every time

Whatever business it may be; security is the prime concern nowadays. The rapid development in the field of information and technology has made our lives good but risky as well. The privacy of an individual has been affected by this digital revolution.

On a cloud-based call center software, there are many advanced features to help businesses protect their private data. Cloud call center software is more secure than traditional contact center software as it stores the data in the cloud. Another important thing about cloud call center software is that you do not need to be worried about any natural disasters. Cloud call center software is easy to transport and manage in case of any unfortunate incident.

5. Be the Employee’s Man

 With cloud call, center software businesses get the free-hand to focus on their employees as it reduces the burdens of extra machinery. In this picture you can see, Superman standing among his fans through which I want to bring a new term ‘’Employee’s Man’’.

You can easily be the man of your employees with a cloud call center software. It can lessen the burdens of your agents and they will show more dedication towards your company. Yeah! You can easily get the superpowers of ruling the market and become ‘Employee’s Man’.

6.Invest less, save more

You don’t need to invest much in purchasing costly equipment, computers, and extra software. A cloud-based call center software can easily empower with numerous advanced features to manage your business.

So with a little investment, you can use it on your existing computer and mobile phones. This will help you saving your money and spending them in expanding your branches.

 

Bottom Line

In this article, we tried to discuss on cloud call center software and its utilization in establishing a hassle-free business. I hope, you find some points in this article useful for your business and give your precious views about this article.

Publish Date: August 2, 2018 10:45 AM


Top 5 benefits of call tracking software

Call tracking software records information about moving toward calls and in a couple of areas even the exchange. It is an advancement which can enable the remuneration per call, pay each minute or pay per lead design of activity, empowering the accompanying of phone calls to be connected with execution based publicizing, for instance, Google Ad Words, SEO Services, Display and Electronic Direct Marketing, and giving additional sensible information about the phone calls themselves. This is proficient by consigning an extraordinary phone number to each fight and impacting the phone to call the most prominent welcome to make a move. So you should actualize a call following programming to stay aware of your deals and showcasing. Call following is the line that isolates organizations that know where it's at and those that approach their showcasing efforts indiscriminately.

  1. Mobile friendly

As Smartphone has changed purchaser's mind, so to speak, it has muddled up the recognized imagined that web advancements provoke snaps and online change, in light of the fact that with PDAs, the change could, regardless, be by means of phone. The whole thing is about you and your business that you have to create. When you set up call following, you can screen phone calls enacted by online advancements and made through PDAs. As you are keeping up a call tracking software this will give you imperative learning on how interconnected your promoting channels are.

  1. Customization versatility

Every business in particular in the way it uses data. Since you are starting with a private company you require more noteworthy versatility. How you have to use the Call Tracking software for your business may very well change from how others do. For example, if you have to trigger a particular consistent action for your business operators when a call comes in and that isn't offered instant, it should be useful for you to create it over the expert center's API. The ability to adjust the application expects a fundamental part by the way you make extraordinary usage of the bits of information made.

  1. It is Affordable

The cost will be a basic factor to consider when your fight evaluated additions and ring volumes pick. Free organizations are consistently pursuing ways to deal with a decrease in their costs. Keeping the costs low will verifiably help them in picking up an advantage. In any case, it is a test to run associations with minimum expenses realized as it is as often as possible assumed that low costs provoke low-quality returns. Regardless, this isn't legitimate for vanity numbers. They can be used locally and shared successfully making it an amazingly direct course of action that makes quality outcomes.

  1. Ordered Analysis

The Call Tracking programming should cover you on all the basic examination like visitor id, call time and date, visitor region, call source, call length and visitor purposes of intrigue. With its ability to record the calls, you can recognize whether your staffs are making an average appearing concerning in overseeing customers and extending bargains changes. You can similarly pinpoint the districts which require change. Get following can wind up being a practical getting ready instrument for your gathering to impact them to surpass desires with customer advantage through a phone.

  1. Develop Business by Focusing on Untapped Geographies

Powerful autonomous ventures constantly envision broadening their association. Be that as it may, you should think about new and unfamiliar markets to build up your business. With call following programming, you can separate the potential in unfamiliar districts and focus your elevating attempts to enter those areas. Call following enables you to know the topographical data about the all-inclusive community who are calling your association. By following this data, you will successfully come to know the specific zones from where you are tolerating a generous pool of calls and point your future advancing endeavors there.

Finally

Every one nowadays needs to keep its business up and for that, it is imperative for you to be sagacious instead of being hard and savage in your work. Your business fundamentally needs straightforward pushes that are suitable like this call following programming.

Publish Date: August 1, 2018 7:22 AM


How SIP Trunks Helps Your Business

SIP trunks is an advanced communication technology that utilizes internet protocol to stream high-quality media services. Internet telephony service providers use SIP to provide unified communication to customers through Private branch exchange (IP-PBX) systems.

A SIP trunk is a direct connection between your organization and an ITSP. In this article, we will discuss SIP trunks and its importance for your business. Here is how SIP Trunks helps your business. Check it now!

It’s pocket-friendly

For a business, saving money is an important thing. SIP Trunks is less expensive than traditional phone services because it uses internet protocols to connect two individuals. With traditional phone service businesses may face mystifying charges for local and international calls.

If your customer base is large and extends up to various geographical locations, it will be a wise decision for you to choose SIP trunks. Many independent studies on SIP have suggested that it can save up to 50% of the monthly cost of a business. It also does not require costly hardware installation, which saves your money in the beginning.

It’s Easy to Manage

What’s more, is needed when you start doing things easily? SIP trunks enable businesses to manage their tasks easily and smoothly as it reduces the extra hardware installation and bulky procedures.

As SIP trunk uses internet protocols to establish secure communications, it can easily be accessed from computers and mobile devices. SIP trunking technology brings advanced features like adjusting call routing, changing extensions, or adding phone lines which makes it simple to manage.

It’s scalable

SIP trunks is a scalable business communication technology which is capable of providing unified communications to consumers. It can be easily scaled up and down as per the needs of various businesses. If you have a contact center business, SIP trunks can provide collaboration of apps and cloud-based tools for your business.

When you require remote support for your business SIP trunks can become a good idea for you. It will let you manage your business from different geographical locations. Simply you can do many things with one technology for small, medium and large enterprises which makes it scalable.

It’s ROI driving

Every business wants a good return on investment(ROI). Good return on investment (ROI) means less investment and more profit. There is another business communication technologies are there but SIP trunks is a technology that requires less upfront investment. You don’t need to invest in costly equipment and gadgets hence can expect more ROI from your business.

From the first month of the deployment of SIP, you will start getting productive results. The simple to manage characteristic of SIP makes it a good choice among your employees. And it is said, employees are the ones who drive revenue to your business.

Global Potential & Mobility

SIP trunks are a well-established and advanced technology for enterprise-grade communications. As it uses data packets to make communication between business houses, it has the global potentiality of seamless and high-level connections. You can use SIP trunks on your computer, laptop, and smartphone which empowers you to hire more remote employees easily.

In case you expand your branches to different geographical locations, SIP trunks can help you to let your employees stay connected with each other through user-friendly IP applications. They can interchange their data quite easily due to the mobile nature of SIP technology.

End Point

Finally, we have come to the end point where I want to thank you for reading this article. In this article, we tried to describe the importance of SIP trunks for your business. If you find this article informative, please visithttp://sip2dial.com/solutions/sip-trunk-providers/ to know more on SIP trunks.

Publish Date: July 31, 2018 9:45 AM


6 must have call center software solutions for start-up inbound call centers

Call center software solutions are essential to set up revenue generating call centers. There are various call center software solutions providing companies are there today, however, some basic software is there to be chosen by every startup call center.

Startup call centers dependably confront deterrents to produce a satisfactory measure of income. They lose their beat in the mid-method for the rivalry. Here are 6 must have call center software solutions for start-up call centers. Check it now!

1. Automatic Call Distribution (ACD)

It is essential for any bustling inbound call center to use a decent call distributing system. There are various types of enterprises around the globe who need to achieve their intended interest group by giving them great services and solutions. Inbound Contact centers are important to tell customers about items and services. Programmed call Distribution arrangement permits contact focuses to successfully course guests to the most appropriate expert or division in perspective of pre-described information.

2. Multi-Level IVR solution

As ACD is the establishment of significantly other essential inbound call center software solutions. Multi-level IVR comes next in the rundown. Present day multi-level IVR solutions let customers choose where they need to be directed according to a progression of prompts. It permits inbound contact centers to redo the welcome, menus, levels and prompts so visitors can tune in to narratives with obliging information, was guided to a specific expert or leave a voice message for a division. One can state immovably today that Multi-level IVR is an income producer for occupied inbound call centers.

3. Skill-Based Routing

Skill-based call routing is at last known as the last instrument in a start-up inbound call centers call steering toolbox. These call focus programming arrangements courses guests to the most qualified operators who can tackle their issues or offer proper advice in light of the Interactive voice reaction (IVR) choices. Expertise Based steering highlight is equipped for setting abilities of specialists, enhancing the nature of customer operator discussion according to land areas.

4. Customized Call Queues

Call queues are basic things in occupied inbound call centers. To enhance the client encounter contact centers must be comfortable with arranging and dealing with the cell lines. It is fundamental for each call center business to have their different lines for every department. At the point when most extreme line measure, holding up limits in each queue and different highlights like call back from queue and line to voicemail is resolved, contact centers can run easily pointing towards a superior ROI and great customer agent relationship.

5. Built-in CRM

At the point when callers are directed to an agent that is inexperienced, they don't get the correct solutions. It is imperative to course consumers to the most qualified agent however it is only the half piece of the fight. Steering callers to the most proper agent is just a large portion of the fight to giving the first-rate benefit in a busy inbound call center. To determine client issues, the specialist ought to have the correct data about the customers. The best device to enable operators to take care of business right is called an implicit CRM and upgraded caller ID. Agents can easily gather all the data about the caller with the built-in CRM. The Built-in CRM will give the executives to get to the whole call history, a chance to call chronicles, voice messages and a greater amount of the guest progressively.

6. Business Tools Integrations

The business tools integration is one of the best call center software solutions for a start-up contact center. As Built-in CRM gives the outline of the shopper, business tools integration advances showed data of the buyers, with the goal that executives can have a 360-degree view about their clients.

At long last

At the plain end, it is critical for each contact center entrepreneur to realize that contact center business altogether relies upon how you accept and oversee calls. Regardless of whether you are a start-up or an established call center, you should utilize those call center software solutions that are progressed and advanced with some basic highlights.

Publish Date: July 30, 2018 1:03 PM


Why Cloud call center software should be used in the Defense sector.

Cloud call center software is a type of call center software that uses the cloud to store its data and it is directly integrated into the cloud. Cloud call center software is the most advanced call center software till now to be used by contact centers and other small businesses.

In this world of information and technology, call center software has become a major key player in various fields like education, health, infrastructure and other social sectors. In this article, we will discuss why cloud call center software should be a part of the defense sector globally.

Here are top 5 reasons that make cloud call center software a good option for the defense sector.

    1. Easy to display

In the defense sector, it is always important to do things fast. The simpler the inventories will be, the more effectively the army men will utilize them.

Cloud-based call center software can be a good medium of long distance and flexible communication in the defense sector.

Cloud call center software requires no extra and bulky hardware hence it is a cakewalk for army boys to deploy. It can be easily deployed with the existing computer which can be easy for operating.

  1. Secure

The most important thing for the defense sector is security. With cloud-based call center software, defense sector can be assured of encrypted data.

Cloud call center software requires IP based communication and stores all its data on the cloud which can be easily accessed from anywhere.

The thing about cloud-based call center software is that it is disaster free which means, it can work well in extreme environmental conditions.

  1. Scalable

In the defense sector, ups and downs are common. Nobody can really say when troops will be deployed or withdrawn as it depends on the situation.

Cloud-based call center software can be very useful in these conditions. It is highly scalable which means it can be deployed being compatible with various economic requirements.

  1. Customizable

Cloud-based call center software has various advanced features like call routing, call recording, analysis of client data and much more.

In the defense sector, there are different groups or brigades and different ranks as well. Depending on the choices of groups, the features of cloud call center software can be customized.

  1. Value for money

It is a fact that army men are respected across the world. So money is not really a concern while discussing their well-being.

Cloud-based call center software requires no costly hardware but an IP phone or computer. The monthly calling cost is lesser than traditional phones in cloud-based IP phones as well.

Finally

In this article, we tried to discuss how cloud call center software can be utilized in the defense sector. There are many areas in the cloud call center software which needs to improve especially since it needs to be more secure and hack-proof. No country would ever like to deploy a weak communication platform in its defense sector, so there must be a debate on how we modernize our army men with modern information & technology.

Publish Date: July 27, 2018 7:37 AM


5 call center software to boost the productivity of Your agents

Call center software is of different types as there are different types of works at call centers. Call centers basically depend on human agents who give information and solve issues of customers by using technology. In this article, we will discuss 5 call center software that can help you boost the productivity of your agents.

Interactive Voice Response(IVR)

Interactive voice response is a type of call center software that helps agents to prerecord the desired instructions and prompt the consumer to attend the right department. IVR system can be used to boost the productivity of your agents as it only redirects the customer to the department he wants to speak with.  This call center software can instantly solve the issues of your consumers by providing them informational knowledge through a prompted voice.

Predictive Dialer

Generally, you can state, a predictive dialer is a sort of call center software that gives a call focus the foreseeing capacity about the callers. It can enable you to dial a rundown of telephone numbers immediately. It lessens the likelihood of unanswered calls when no operators are accessible. The dialer programming is one of the propelled programmings to oversee contact focuses which is yet to be produced to the largest amount after the execution of AI (Artificial Intelligence).

Voice Broadcasting Software

A voice broadcasting software enables your agents to utilize your versatile number as a caller ID, enhance your customer commitment rate and nearness of your image, send customized messages to provoke your clients to demonstrate their interests on your items by squeezing a particular catch.

Computer Telephony Integration

Computer telephony integration enables your agents to interface your phone systems to your PC. This call center software can work in both ways like work areaways and server ways. The incorporation of the phone connect with a PC can permit call centers to deal with their business impeccably. It is considered as outstanding amongst other call center software to kill customary methods for contact center business and encourage propelled techniques.

Automatic Call Distributor

(ACD) is a kind of call center software that helps your agents to deal with the call stream of the middle. It can help course calls to the experienced agent at your contact center. With ACD, clients can get the correct data and also operators will improve their preparation program.

Bottom Line

In this article, we tried to discuss on 5 call center software that can help your agents in boosting their productivity. If you find this article informative please visit our blog http://sip2dial.com/blog/ to know more about call center management software.

Publish Date: July 23, 2018 12:56 PM


Top 5 Advantages of IVR for your call center in 2018.

 

Interactive Voice Response(IVR), is a type of call center software that basically computerizes communications with client calls. It is used to create pre-recorded sounds which help customers in getting the right procedure to attend the appropriate agent.

Interactive voice response is mostly used in call centers, banking sectors, and many private organizations. It can be otherwise called as most affordable robots in common languages. There are some misconceptions about this technology like it is an auto attendant etc. Actually, the core idea behind this technology is to take the input from the customer and process immediate output.

In this article, we will discuss top 5 advantages of interactive voice response system for your call center in 2018. Here is the list of top 5 advantages of IVR, check it below!

It increases call capacity.

If you are a start-up call center, you can use Interactive voice response or IVR to direct callers to your agents. This technology can help your call center to increase its call capacity especially inbound calls. When customers will listen to the pre-recorded instructions, they can easily select the right department to solve their problems or give them the right information’s. In another way, I can say, IVR system can build a solid trust-bridge among customers and call centers. This will automatically bring more traffic to your call center.

It saves answering talk time

IVR technology can help your call center in saving the answering talk time of your clients. Well, it is a good thing for a newly created call center which entirely provides solutions to clients. Frontend IVR technology can be used to direct customers as they wish which means if they want to talk with the R&D department, it instantly redirects them to the right agent in this department. It reduces the answering talk time of your agents as they only answer on the topic that they are experienced in.

It solves issues before the agent

IVR technology is capable of solving different issues of customers before the call is directed to the agent. It means, when a customer wants to know about a particular product and calls on your toll-free number, he can listen to a prompted computer voice that will give him all the information. This not only saves the time of your agent but also gives the customer instant solution.

It is cost saving

IVR system does not require any extra hardware installation and can easily be set up on your existing computer. If you are a start-up call center, you may like this characteristic of IVR system which eliminates your additional cost. There can be more examples like if you have a few agents in your small inbound call center, you can easily set up the IVR to redirect calls as you want. This will lessen the work burden and save the extra cost of your call center.

Highly customizable

IVR technology is highly customizable as per the needs of various businesses. It generally uses pre-recorded voice to guide customers to get redirected to the right agent in call centers. If a bookstore wants to sell its books, it can customize the IVR as per its needs so as a computer selling the shop. If your target audience is Japanese, then you can customize the IVR to speak in the Japanese language. It can be called the most inexpensive robot or the primary stage of artificial intelligence.

Bottom Line-

In this article, we tried to bring you the top 5 advantages of IVR system for your call center in 2018. We know there can be more advantages but we only wanted to point out the major advantages of IVR. If you like this article or you find it informative; you can visit our page http://sip2dial.com/products/interactive-voice-response/ for more information about IVR.

Publish Date: July 21, 2018 10:03 AM


Top 5 Call Center Software for any kind of Business

Call Center Software is a software system that is used to manage contact centers. It is basically used for various purposes such as; to manage customer database, record calls, broadcast promotional messages etc. There are different types of call center software that are used by businesses nowadays and we will just mention some of those below.

Types of Call Center Software

1.Voice Broadcasting Software

2. Call Tracking Software

3.Text Messaging Software

4.Dialer

5.Automatic Call Distributor(ACD)

6.Computer Telephony Integration

7.Interactive Voice Response

8.Video Calling

These are the list of different types of call center but in this article, we will discuss top 5 call center software that can be used by any type of business be it a contact center or a bookstore.

1.Voice Broadcasting Software

A voice broadcasting software is a type of call center software that allows the user to broadcast numerous voice messages to its customers instantly. It is mainly used to send promotional information or any important notification to the customers.

Due to its versatile nature of broadcasting different types of voice messages, it can be used by different enterprises to promote their brands. Voice broadcasting software can be used as an effective marketing tool for promoting any type of product or services without installing costly hardware.

Here is an example, you can understand it more clearly. Suppose a newly opened bookstore wants to promote its books then it can use voice broadcasting software to send 1000 promotional audio messages to its target audience instantly.

2. Text Messaging Software

To send thousands of promotional and informational text messages, text messaging software is used by call centers and other small businesses across the globe.

Though it is largely used by contact centers yet it can be used for different purposes by different organizations. The sole purpose of this software is to send bulk SMS which can be customized as per the needs of a business.

If a garment shop wants to sell its newly launched T-shirt or Jeans, it can utilize a text messaging software to send hundreds of promotional messages at a time. This needs only an existing system and a reliable internet connection only.

3. Video Calling

Video Calling software is a type of call center software that is used to create face to face remote communications between two users. It allows contact centers to create video conferences, group video calling, and screen sharing.

It can be an effective tool to manage employees, solve online problems remotely and client-vendor interactions. There are many video calling software that is used by most corporate houses, contact centers and other small businesses such as Skype, Viber, Tango etc.

IT companies can use this software to fix any kind of software issues with their customers by sharing their computer screens. A video calling software has become a crucial part to build a trust-factor in consumers nowadays, so it can be used by different businesses without spending much.

4. Call Tracking Software

Transparency and Security are one of the crucial things in any kind of business. In this era of technological revolution, enterprises must keep the track record of their customers.

A call tracking software allows call centers to track the calls of their callers by a unique custom URL tag. This unique custom URL allows showing the details of the customer’s phone number.

Let’s see how it can be used by various enterprises. The best example can be a restaurant that wants to deliver orders. It can utilize a call tracking software to know whether the customer belongs to their target audience or not.

5. Computer Telephony Integration

Computer telephony integration is a type of call center software that allows you to connect your mobile phones with your computer. It has the ability to function in both ways such as desktop ways and server ways.

This kind of software is not only useful for call centers but also are crucial for large enterprises. It can help businesses to manage their organization remotely. This system does not need any costly hardware installation but a reliable IP network and existing computers.

Those companies that have a large number of employees, can use this software to manage their computers from mobile phones. Small businesses also can utilize this as it is scalable and budget friendly.

Bottom Line

In this article, we tried to discuss the versatility of different call center software for various businesses with few examples. We hope this will help you choose the right call center software for your business.

Publish Date: July 17, 2018 11:10 AM


3 Futuristic Call Center Management Software That You Might See in Future?

Call Center management software is a software system that works on a methodology to provide solidity to contact centers. Generally, a call center software is utilized to manage client database, caller’s queries, sending informational SMS and multimedia messages.

In this era of technological revolution, different types of call center software are there that it has become much easier for vendors and clients to maintain a healthy relationship.

But Don’t you think the future is just knocking our doors? I mean Artificial Intelligence! Yes, this latest innovation may change the entire scenario in contact centers. In this article I am going to discuss three futuristic call center software, remember futuristic software! A futuristic thing is generally an imaginary thing but makes it remains relevant in the present. So let’s travel through time and see what the future has kept for us.

Client mind-Reading

Till now there is no such device to read the mind of a human-being perfectly but predictions can be made analyzing the psychological state of an individual. In call center business, a call center management software is as important as a boat for a fisherman.

A client mind-reading software can use advanced psychological programming to accurately read the mind of the customer. It can be extremely helpful for contact centers to handle irritated and confused customers easily.

There are many such AI-powered virtual assistance are there on various operating systems like Cortana, SIRI and Google Assistance. But what if a call center software can do such things for hundreds of customers? Wouldn’t it be amazing? Well, let’s hope we see this software in near future.

Virtual Agent Creation

Virtual Agent creation can be defined as a software that could perform the task of an agent in contact centers. It can be a revolutionary idea which may replace human work in contact center industries. All you might see is catboats or robots managing call centers.

We are not new to this concept of virtual assistance but they are not much advanced to make the customer feel that they are speaking to a human. This concept can take AI (Artificial Intelligence) to the highest level.

A virtual Agent software can easily speak like a human which means it can change the style of talking after sensing the mood of the customer. This also can express the emotions of a human during conversations with the customer.

Instant Problem Solving

Instant problem-Solving means a futuristic call center management software that could be able to solve the problem of a customer just after the customer asks. When a customer will call to fix his issues, an Instant problem-solving software will go through the database to check the problems of the customer. When it finds the problems, it immediately tries to solve it.

If the customer is facing any kind of online issues, this type of call center software can easily solve it effectively in lesser time than human-agents. Be that as it may, this concept is entirely an imaginary concept which is not that easy for a machine to do so many things instantly. This needs advanced AI-powered devices to work behind it in order to make this idea become real.

At This Moment

After all these imaginary discussions, now we must travel back to present and think about what we can do to make the contact center industry function smoothly. We must not be artificial completely as we are not artificial beings but humans. So we need to think in two ways which mean we have to acknowledge the fact that human agents are important, as well as Artificial Intelligence, powered robots, catboats or software.

Publish Date: July 12, 2018 10:58 AM


5 KILLER FEATURES OF DIALER SOFTWARE FOR A FLYING START-UP CONTACT CENTER BUSINESS IN 2018

The dialer is an application utilized as a part of call centers to automate the way toward dialing to outside telephone numbers with the goal that the specialist agents can take care of specific calls specifically. All things considered, since call centers need to expand the profitability per agent they utilize Dialer to monitor the conversations of the agent as well as manage the perspective of the customer.

If you are a start-up call center you should know the importance of Dialer software. Well, Dialer software generally refers to auto dialer software as manual dialers are not considered in this era of technology. There is preview dialer, predictive dialer, and progressive dialer and we will discuss top 3 killer features that will help you start up a flying call center business.

• Machine Detection Answering

Machine Detection Answering is one of the basic features that provides contact focuses on the potential to recognize live human picks from answering machines.
It helps the agent to deliver a message to the customer without waiting for telephone calls. Now, how it can help your start-up call center?
Well, machine detection answering can help your contact center to function more efficiently as it will let your newly launched product or service reach to its target audience using machine detection technology.
When your agents will deliver the right message to your customers, the start-up brand will gain the trust of the target audience.

• Do Not Call

The Do Not Call feature is a crucial feature of a Dialer software. This feature is very important for your start-up call center as it enables the users to put any number in the Do Not Call list by simply clicking on few numbers.
When the client is empowered by this facility, he trusts your agents and the information you share to him. Undoubtedly this is required in a start-up call center and you will get this from the Dialer software.

• Pre-Qualification of Calls

The least talked but important feature of a Dialer software is to predict the mindset of the customer from the call history. If you have heard about the predictive Dialer, you will visualize this entire phenomenon in your mind.
As a start-up business, you need to fly high which means you don’t need invalid calls at all. The pre-qualification of calls feature allows you to detect whether the caller is interested in your product or not.
The interactive voice response system will follow your consumer and once he responds you will come to know whether it’s a genuine lead or not.
Isn’t is an amazing feature? We think it will help you boost the productivity of your call center as well as the agents.

Recording Calls

Call recording is a common but effective feature of a Dialer software. Call recording feature allows you to check the quality of the calls and help you be secured legally.
Call recording feature allows small contact centers to organize their agents, system and enhance the client-agent trust bridge. One thing you must remember that call center business entirely depends on the customer and its satisfaction.
Your calls are entirely C2B or B2C, which means you are directly interacting with the consumer. This Call recording feature will allow you to train your agents and help your customers in case of anything bad happens.

Text-to-Speech

This is the fifth feature we are discussing in this article but don’t think it has less importance. It allows you to prepare the IVR scripts by analyzing the user’s behavior.
Text to speech feature is a very easy to operate and client friendly feature which can help your agents to quickly plan scripts for accumulating caller-specific data.

• Conclusion

There are many a lot of amazing features are there in an auto-dialer software. In this article we tried to focus on Text-to-speech, call recording, machine answering, Do-not-call and pre-qualification of calls for making your call center business run smoothly. We hope you will get some new and creative idea to start-up as a call center entrepreneur.

Publish Date: June 27, 2018 7:26 AM


3 BASIC FACTORS TO CONSIDER WHILE CHOOSING A CALL CENTER SOLUTION PROVIDER.

There are many businesses around us that grow and fall every day. Call center business is a kind of business where growth and downfall directly upon the feedback and mindset of the customer. As this era is going through the technological advancements, most call centers are powered by software especially cloud-based.

In this article, we will be discussing contact center business where the focus point will be call center solution providers and how to choose them.

Features of the call center software

If you are a small business owner but want to go for an effective call center solution, you need to check the basic features of the call center software you want to buy for your call center. There are different types of call centers such as inbound, outbound and blended. Each call center has its own requirement, so you need to check the features like call routing, call forwarding, call recording and instant analysis of customer’s queries and the data of the agents.

Security and Encryption
Security is the most important thing that you need to look in your call center software. The traditional way of contact center business is not that much secure as it does not encrypt the information, calls, and messages of the clients and agents. Modern contact center software is cloud-based which protects the data of small businesses, caller’s details and history of customers queries by encrypting it through the advanced framework. If you want to buy a call center software, you should consider this point to get an edge over your competitors.

The Reputation of the Provider
For a small business, it is essential, to go for a reputed call center solution provider to make sure the money is invested in the right direction. Reputation means you will be assured of the maintenance and support as most international brands provide seamless call center software solution.

Budget-Friendliness
Budget-friendliness of a call center software means a lot for a small enterprise. No start-up call center would like to afford expensive software and support services as contact center business is a risky but profitable business. If you are going to buy a call center software solution, you must check various companies and their prices in order to choose the best one for your business.

Conclusion
In the end, all these points we discussed are basic points and there can be further things as well to look into while choosing a call center software solution provider. We hope this article will give you the vision to satiate your call center requirements and motivate you to manage your call center flawlessly.

Publish Date: June 18, 2018 10:11 AM


How to Fix your Small business issues withVoice Broadcasting Softwarein 2018?

Voice broadcasting software is a platform to perform mass communication process, known as Voice broadcasting. This form of communication begun in the 1990s and is a mass communication technique, and spread across the world.

Mainly small businesses tried to include this software to increase the productivity of their contact centers. Voice broadcast became one of the dominant methods for corporates and medium enterprises for reaching their target audiences.

In this article, we will try to figure out the importance of voice broadcasting software in small enterprises and fix some basic problems. Whether it is relevant to utilize voice broadcasting software to fix these problems in 2018 or not, we will discuss below.

Trouble in Reaching your Target Audience?

Small businesses often spend the very low amount of money and deploy traditional telephony system to reach their target audience or consumers. Traditional telephone systems are less effective and cannot optimize hundreds of your contacts instantly. We are in 2018 and we can use voice broadcasting software to enhance the business communications of ours.

A voice broadcasting software can help you to reach hundreds of your customers from your existing system within few minutes. In case you are a start-up or small operation, you will fix your many problems which are directly related to your callers with voice broadcasting software.

 

Problem in customization and app integration?

If you are facing the problem to integrate your telephony system to certain mobile based applications, you can fix this issue with voice broadcasting software. Customization is important in a small business as small businesses are intended to satisfy more customers.

When you customize your voice message recordings, it adds a personal touch of your business in the message. Your customers will be happy after listening to some concerns and peppy talks of their store manager or service provider.

Mobile applications have gone to the next level after the inception of smartphones. Any business that wants to sustain in this competitive world, must admire the importance of mobile applications.

Traditional telephony system has no such facility of mobile app integration while modern voice broadcasting software is easy to install and integrate with various mobile applications.

 

Trying to be budget-conscious?

It is obvious for a small business to be budget-conscious. Investing a large amount of money can be risk-full for small enterprises especially call centers.

 Be that as it may, in 2018 we can fix the problem of expensive hardware and installation. A voice broadcasting software doesn’t need extra installation rather works fine with your existing computer.

The cost of voice broadcasting software is not that much expensive. It is a no-risk option for small contact centers who want to improve the productivity of their brand within a limited budget.

Facing troubles in Tracking your callers

If you are a contact center, you need to track your customers to know how they give their feedback on your products and services.

In 2018, you can track the detailed reports of your clients with voice broadcasting software. As a small business, you must track your customers and know the Detailed call broadcast reports.

Most importantly you will be able to know, who is responding to your voice broadcasting messages and who is not which will improve the efficiency of your small business.

Failing to make an impact on sales?

Sales mainly mean to market certain products or services with the purpose or pull customers towards a particular service. Voice broadcasting is a very familiar term in contact center industry which is a way to reach the target audience of a particular brand or product effectively.

If you are unable to expand your sales, you should not be worried at all but utilize a feature-packed voice broadcasting software. A good voice broadcasting software will no doubt strengthen your sales area by allowing you to send thousands of voice messages instantly. This means you can send an ad, appeal, review or send any kind of information to your customers within few minutes.

Conclusion

In the end, the fact of the matter is that voice broadcasting can definitely be one of the most advanced ways of building a good brand in contact center industry. For a small business, it is always important to continuously fix problems and grow in this era of cut-throat competition. In this article, we tried to solve few common problems of small businesses with the available knowledge of voice broadcasting software. We hope this article may help you in solving different types of small business issues with the help of voice broadcasting software.

Publish Date: June 15, 2018 7:26 AM


How to Fix Your Top Call Center Issues with Sip2Dial’s Call Center Software in 2018?

Call center software! Yeah, that’s the topic of discussion for today. To communicate well with each other is the basic principle of business which stands behind the core ideas of call centers. Call centers are the busiest and toughest place to work which means problems and fixes are common there. Those individuals who are now entering into this business may face many issues regarding agents, software, and marketing. Most common problems are dealing with confused and puzzled callers, poor communications, strict manual work routines and low trust rate among customers.

Be that as it may, in 2018 these problems are not any kind of big deal at all to be fixed. Here we will discuss the most well-known and widely recognized call center software from Sip2Dial and how call centers can fix some common issues in their business with the applications of this software. So let’s start with some issues and try to solve them below;

Failing To Manage Your Agents?

If you are reading this, we want to ask you ‘Are you dealing with some millennial employees?” Well, it is important for you to know that millennial employees are one of the major concerns for corporates nowadays. At the same time, it cannot be relevant to say that only younger employees are hard to manage because there are many incidents where you can find senior employees less efficient.

Now it’s time to fix this issue. If you have a call center, and you want to manage your agents well you need to focus on few basic things first.

  1. Give your agents freedom to communicate
  2. Let them work remotely
  3. Utilize technology at your best

 

These aforesaid things are the most common things to manage your agents well but to implement them you need to think creatively.

If you are using the traditional way of call center management you must switch to the modern call center software such as the next level of dialer software.

Sip2Dial can provide the most advanced auto-dialer software for your call center which will help you to manage your agents effectively.

The predictive dialer of Sip2Dial will let your callers choose the right agent to speak which may give your employees the freedom to communicate. Most importantly a modern-day contact center software will help you to manage your agents remotely or let them work from any geographical locations.

You can also use Sip2Dial’s cloud call center software to reduce the number of your employees which will justify the point ‘Use technology at your best’.

 

NoT ABLE to expand your presenCe?

One of the common problems of contact centers is that they fail to expand their presence across the consumers. We want to ask you, are you dealing with such issues? Well, this is an issue generally small businesses face. If you are a start-up and unable to present your brand boldly before your target audience, it will be difficult for your business to sustain.

In 2018, we can fix this issue of call centers with the help of technology. With the help of Sip2Dial’s call center software you can evaluate and analyze the invalid and spam calls instantly. This can help your agents attend the valid calls and inform them about your brand, products or services.

The predicting ability of Sip2Dial’s call center software will let you capture the mindset of your caller as it sends the queries of frazzled clients to appropriate agents. Though there is no call center software to answer the queries yet your agents can prepare a roadmap to attend such calls well.

Expansion of a business mainly depends on the strategy and execution of the plans as per the business management rules but today the dominance of technology on the market can’t be ignored at all. If you are using good call center software and utilizing it well, your call center will pull more consumers towards your brand.

Worried about Installation Of Extra hardware?

Traditional call centers often face the issue of extra hardware installation which means they use old software or platform which does not get integrated with their existing systems. This needs extra maintenance cost and installation cost as well.

Sip2Dial’s call center software comes with advanced features such as call routing, call forwarding, call tracking and managing the call queues. If you are worried about installing extra hardware, you just simply need to switch to Sip2Dial’s call center software.

This call center software is specially designed to fulfill the requirements of small businesses. In 2018 this contact focus software can be a game changer for your startup call focus business.

Lack of motivation as a start-up?

Whether it’s a food truck business or a bookstall business, motivation is the thing that keeps the business alive. Here we are discussing call center business where thousands of start-ups are failing to get the motivation for continuing their businesses. Are you feeling less motivated to run your call center? Look, if you are a start-up, it’s not an alien thing of getting demotivated. This is a normal thing but can be addressed by few simple tactics.

A small business may get demotivated after facing tough competitions in the market but in 2018 you must bounce back with these methods.

Keep believing in your brand

Focus on Your Goals

Invest more in Technology

Things come and Things go, remember It

These are the things that a small business should follow to keep itself distracted from demotivation and apathy. When it comes about your call center, Sip2Dial gives you the opportunity to stand as a business leader from the day one. Start-up call centers mainly need feature-based call center software which allows them to save their money and extra-installations. Once they get things done rightly, they will never face the issue of demotivation.

Here is how Sip2Dial Motivates Start-up call centers

Budget-friendly software

24/7 support

A special focus for small businesses

CONCLUSION

In the End, we want to know whether this discussion is helpful for you or not? In addition to this, we want to tell you that, you are in a competitive era where things are going to change from time to time. One Article is not going to be the permanent solution for your problems especially call center related issues. Be that as it may, we are eagerly waiting to see more advancements in this industry, so that we can bring you some more ideas and tactics to make your call center better. We definitely seek your precious views about Sip2Dials call center software below and we wish you will get benefited from this article.

Publish Date: June 11, 2018 9:13 AM


5 Things to consider before choosing VoIP for small business

VoIP remains for Voice over Internet Protocol. It is likewise alluded to as IP Telephony, Internet Telephony, and Internet Calling. It is an optional method for making telephone calls that can be extremely shabby or totally free. The ‘telephone’ part isn’t generally present any longer, as you can convey without a phone set. VoIP has been named the best innovation of the most recent decade.

It is obvious to switch to Voip for small business from old traditional copper wire telecommunications but before you go for VoIP here are five important points for you to consider as you are a small business owner and taking risks without consideration of right and wrong may not be good for your business.

REASON FOR CHOOSING VOIP

Many companies take a hard look at Wireless VoIP because they want the freedom (or lack thereof) that Wireless VoIP presents but there are many other ways to get facilities that VoIP provides. Ensure that the explanations for conveying Wireless VoIP can’t be reproduced somewhere else simpler and your business just deserves to be equipped with VoIP technology.

TYPES OF VOIP YOU ARE LOOKING

Believe it or not, there is more than one type of Wireless VoIP. Wireless VoIP with 802.11b/g is a mass choice but VoIP can also be deployed using a DECT (Digital Enhanced Cordless Telecommunication) based solution. As you are a start-up and can’t invest much, you can go for DECT an excellent alternative.

YOUR COVERAGE AREA

Based on how many square feet you are looking to cover with a Wireless VoIP solution, you will need a varying about of access points and or repeaters.

WHO WILL USE THE SERVICE?

You know, the market is big and it is changing day by day so as the needs as consumer and products are correlated with each other. There are different types of wireless IP phone handsets are now available on the market. In your organization, many employees are there and they have specific needs, so you need to pay attention to the features of those VoIP phones and make the needs of your employees be fulfilled.

YOUR EXPECTATIONS?

Anything new one does it expects much more from it but you should know that cellular or traditional telecommunication framework is entirely different from Wireless VoIP for small business. Now you can’t jump the gun and hold the cannon so easily, because wireless VoIP may present tons of upside, it is not as mature as cellular technology and hence there will be hurdles. If you are expecting VoIP to be like cellular phones, you are simply expecting too much.

Last But Not the Least

At the end of the day, what matters is how effectively you did your job and here your job is to run your company smoothly. So when you decide to do anything or to utilize any new framework or technology you need to know about the risk factors as well as the benefits. Here we discussed few points about VoIP technology but it’s you who will see, analyze and then decide.

Publish Date: June 1, 2018 9:25 AM

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