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Legal Consulting Firm Increases Business Performance and Reduces Storage Operating Costs by 40% with Nexsan - Joe Austin - ContactCenterWorld.com Blog

Legal Consulting Firm Increases Business Performance and Reduces Storage Operating Costs by 40% with Nexsan

Legal Consulting Firm Increases Business Performance and Reduces Storage Operating Costs by 40% with Nexsan

Nexsan Delivers Solutions to Improve Performance and Reduce Costs by 40%

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With offices in Washington DC and San Diego, Calif., Bates White is a consulting firm offering services in economics, finance and business strategy to leading law firms, Fortune 500 companies and government agencies. Bates White provides the latest empirical and theoretical technologies to data mining and processing that bring clarity to complex issues which, in turn, enable their clients to make more informed decisions.

Business Challenge: Eliminate The Storage Performance Bottlenecks Impacting Business Performance

At Bates White, storage system performance bottlenecks were having a serious impact on business productivity. Sluggish primary storage performance and maintenance issues were slowing the company’s response to customer requests, which impacted overall business productivity. In addition, the firm’s traditional tape backup solution had become very cumbersome, and it was becoming difficult to effectively protect data within an ever shrinking backup window. Bates White needed to optimize storage response times, ensure disaster recovery and implement a highly reliable solution without adding heavy costs or complex management requirements.

One of Bates White’s core customer services is the electronic discovery of client data. To perform this service, client data is imported into the Bates White data center where the company conducts detailed legal research across securely stored client information. With growing archives of data, the storage system bottlenecks and business-constraining performance issues were having a negative impact on customer service. Researchers were faced with slow system response times which impacted productivity and extended customer delivery dates due to storage-related delays. This drove the organization to seek a higher performing and more efficient storage solution to ensure better access to customer data and protect more than 100 TB of data.

“We needed to quickly remedy performance bottlenecks experienced with our previous solution so that we could deliver client results more quickly,” said Larry Chou, network manager, Bates White.

In addition to performance and reliability, Bates White needed a solution that would be easy to operate and manage so they could reduce management demands on staff resources.

Solution: Two Nexsan SATABeasts for Secondary Storage and a Nexsan SASBeast for Primary Storage

To solve its storage performance challenges, Bates White first selected two Nexsan SATABeasts for reliable, high speed backup and recovery of client data. Later, Bates White selected Nexsan’s SASBeast to provide primary data storage to their client SQL Server data. With their storage performance and reliability issues resolved, Bates White was able to efficiently review and analyze client data and increase overall productivity.

“The Nexsan SATABeast delivered a very powerful, reliable and easy to use solution for our secondary storage,” said Chou. “The SATABeast experiences lead us to the SASBeast extending the same benefits to our primary storage applications. We initially thought that we might have to look at two separate vendors to meet our storage needs, but Nexsan solved them both. The SASBeast easily met our primary storage requirements by consolidating everything into a high-performance SAS solution.”

Results: Increased Storage Performance and Reliability with a 40% Reduction in Storage Operating Costs

Since installing the systems a year ago, Bates White has seen exceptional storage performance and reliability. They have also seen dramatic cost savings. Both the SASBeast and SATABeast delivered an exceptionally low capital cost expenditure compared to other solutions. In addition, operating expenses were significantly reduced with the SATABeast when compared to the high management issues associated with their previous tape backup solution. Together, Bates White has been able to reduce their annual cost savings by an estimated 40%.

The high storage density of the systems reduced the need to purchase additional storage that was previously projected to meet increasing capacity demands. In addition, simplified management operations freed staff resources for other IT tasks. And by eliminating the storage performance bottlenecks that constrained the business, Bates White was able to deliver client results much more quickly.

About Nexsan

Nexsan Corporation is a leading provider of energy-efficient, long-term storage systems. Nexsan delivers secure storage appliances and modular, capacity-optimized disk-storage systems for a broad range of applications including fixed content storage and archiving, email, medical imaging, compliance and litigation support, disk-based backup, digital video security, and rich media. Nexsan’s solutions are the choice of small and medium-sized companies as well as large global enterprises and major governmental agencies around the world who are seeking cost-correct, high density storage solutions. Founded in 1999 and based in Thousand, Oaks, Calif., Nexsan sells its products exclusively through a select global network of VARs, OEMs and system integrators. For more information, please see the company’s website at www.nexsan.com

Read this case study in its entirety at http://www.nexsan.com/case_studies/Nexsan_CaseStudy_BatesWhite_GA012810-A.pdf

Publish Date: August 30, 2010 7:38 PM

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