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Exploring The Growth and New Trends for Managed Services ( MSP) - Rebecca Matias - ContactCenterWorld.com Blog

Exploring The Growth and New Trends for Managed Services ( MSP)

 

Managed Services Providers (MSPs) have been helping SMEs and enterprise businesses scale, and the industry itself is expected to grow in the years to come.

From the rise of consultation services to the demands in cybersecurity, the need for MSPs is apparent in many industries.

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In today’s article, we take a look at the B2B market trends affecting MSPs in 2020 (and beyond).

Consultation Services

The market for managed service providers is continuing to grow, and at the same time, expert advice is also being valued as a commodity. A lot of companies are now looking for MSPs that can provide them with specialist advice on how they can take advantage of efficiencies and set up new systems within companies.

Consultation as a service is expected to rise in the next year. Many companies have been switching over to cloud-based solutions, and as a result, there is a need for people to help, educate, and advise.

MSPs that provide advice along with their services will be able to maintain a competitive advantage over the rest of their peers. When you combine this advice with quality services, you get a more holistic approach to dealing with your client’s problems.

Cybersecurity

The connected world has its benefits, but as our dependence on computer networks continues to rise, so do threats to everyone’s cybersecurity.

Did you know that there is an attempt at hacking every 39 seconds?

That’s a staggering statistic.

We are moving towards a market that prioritizes security before everything else, and MSPs have to start adapting. This means providing more robust security platforms that are integrated with their services and being able to respond quickly to threats.

Clients want to know that their data and networks are safe. The average cost of a data breach this year is $3.92 million. Compromised resources can destroy a company financially and tarnish its reputation, preventing it from doing business in the future.

This is why there has been a shift in focus towards MSPs that provide excellent security.

There could be talk about zero-trust security in the MSP industry, and this could lead to further developments.

Some MSPs specialize in security alone – Managed Security Services Providers (MSSPs) – but it is expected that even regular MSPs be able to protect the networks and the assets that it manages.

Security solutions that can respond to threats swiftly and plan different ways to combat issues are being prioritized, and this doesn’t just affect large businesses because attacks on SMEs can be conducted as well.

See original post for reference: 👉Callbox-The Savvy Marketer

Publish Date: December 7, 2021 10:13 AM

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