Workforce Planning - Teck Heng Wang - ContactCenterWorld.com Blog
I often get people asking me how many staff are allowed to go on leave when workforce planning is how many people you have at work. Puzzled?? It is really 2 different numbers but they are inter-related. You need the shrinkage (training, briefing, sick leave, off day) to complete the picture.
Publish Date: July 26, 2010 11:33 AM