Great Service - Teck Heng Wang - ContactCenterWorld.com Blog
Once, I had to order a cyclinder of Liquified Petroleum Gas. I made a call to the hotline, I was pretty surprised when they verified the address from which I called from, told me when my last order was and that I should get a bigger tank this time. Well you guess it right, its CRM and CTI, but little did I expect this piece of technology in a traditional business that is usually ran like unprofessionally. Well Done!
Publish Date: July 21, 2010 9:38 AM