I called a few banks to do a change of address and each had different procedures, some could not take the instruction over the phone, some could do it for credit card but not the bank account.
A simple transaction like this also gave me wonderful ideas about how we should approach such a transaction and how you can delight your customers with the correct softskill, this does however show up with a longer than expected waiting time for my call to be answered.
Publish Date: July 26, 2010 2:25 AM |
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