Being Focused - Teck Heng Wang - ContactCenterWorld.com Blog
In a contact centre, as supervisors, we must be focused. There will be adherence issues, complaints from customers, datelines, reports and many things. Therefore, time mangement and delegation is important. Empower your team to do things on your behalf and get the right people to help you.
Publish Date: August 26, 2010 2:42 AM