What Training Does - Teck Heng Wang - ContactCenterWorld.com Blog
Training provides the foundation for enquiry handling. Buddying gives peer support, but Nesting allows incremental development.
If you have a situation where seniors always ask what training is doing, tell them Training gets things started, but to get going, Practice makes Perfect! So go all out and support your Freshmen!
Publish Date: July 31, 2010 2:19 AM