Forecasting, Staffing & Scheduling

Sachin Manan

WFM impact in all areas of customer service, from long-term planning to intraday management, from Staffing & Scheduling to performance management  Whether you are managing a contact centre, or the complete enterprise including back-office, branches and stores, you would need the right tools and processes to be successful.

WyzPlan ™ helps businesses to be prepared for the demands of the business long before the customer calls or walks through the door, by creating reliable and accurate forecasts and budgets. WyzMindZ planning solution, WyzPlan ™, helps business owners to achieve Service ~ Cost Balance.

WyzPlan ™ helps in increasing operational efficiency by creating optimal schedules that make the most out of your resources and incorporate all types of activities in your service operations

WyzPlan ™ powered with WyzKronos ™ (Offered as SAS (software as a service)) reduce administration and manual handling of schedules, holiday bookings, shift trades and changes with automatic and self-service tools

WyzPlan ™ services powered by our Analytics Experts help in improving readiness and output through better schedule adherence. Proactive near real time reporting provides further strength to KPI achievement

WyzPlan ™ helps in improving performance at both the individual and organizational level through better reporting and performance management

WyzPlan ™ powered with WyzKronos ™ reduce staff turnover by giving your employees the ability to fit their work around their life, with preferences, availability and automatic request handling tools

 WyzPlan ™ -- How are we different?

WyzMindZ offering "WyzPlan ™" is the solution if you are struggling with questions like:-

What is the ideal Service level Goal for my organization?

Is there a correlation b/w Service Level goal & Answered level goal that we are following?

Is your Service level target helping you meet caller’s needs & expectation? Have you studied caller’s Acceptable delay times?

Is your Service level goal helping you keep abandonment at an acceptable level? Remember low abandon rates in-turn reduces repeat calls & hence cost of service?

Is your service level target helping to minimize agent burn-out & errors?

Is your service level target helping you minimize your expenses?

Is your service level target helping you maximizes revenue? – Reduction in Churn due to timely & accurate customer service. Do you have analysis available on correlation b/w the two?