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Yap Hong Eng - ContactCenterWorld.com Blog

Videos shown @ Vegas

Some of the delegates have been asking for the complete video which was shown half-way during my presentation and also the Gala Performance Video. I have uploaded it on Youtube for sharing but has set it to be "Private Viewing Only" as it is not meant to be made public. So if you are interested to view the video, please email me or drop me a message via CCW Message Centre with your Youtube User Name (and your name too) and I will add it in to allow for viewing. Note that this for the conference delegates only. Thanx!

Publish Date: November 22, 2010 7:22 AM


Contact Centre World Awards - Las Vegas, Nov 2010

It was my first ever participation in the Contact Centre World Awards and it was absolutely fantastic! The whole experience was so different from the "usual" conference where you heard alot of "sales talk", but over at the CCW conference, you get to hear from the industry experts around the world which gave me lots of learning opportunities over the best practices, creative ideas and cultural exchanges. Most of all, I get to meet really nice people and made some good friends along the way. Having to win at the Finals is the added sweetness to my whole experience in participating in the Awards and definitely beyond my expectation! :) Hope I will get the chance to be there once again.

Publish Date: November 16, 2010 5:13 PM

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