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Company Blogs

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We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes the ability to access websites locked behind a username and password, ...
April 29, 2024
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Professional Property Management Answering Service Solutions In the fast-paced world of property management, staying connected and responsive is crucial. This comprehensive guide delves into the trans...
April 5, 2024
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In today’s fast-paced world, having exceptional inbound customer service in Geelong can make you stand out from the crowd. At Call Assist, we’re not just about answering calls; we’re...
March 26, 2024
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In Geelong, businesses across various sectors are discovering the transformative impact of leveraging Call Assist’s inbound call centre services. Our comprehensive approach not only manages offi...
February 15, 2024
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In the modern business world, adapting to the evolving demands of customer support is an absolute necessity. Studies consistently show that even a relatively small investment into customer ser...

February 12, 2024
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One way to stay ahead of the bustling business landscape of Geelong, is using an outsourced call centre. Call Assist, a leader in this domain, offers unparalleled support to businesses grappling with ...
January 24, 2024
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In an era where efficiency and cost-effectiveness are paramount, not-for-profit organisations in Geelong are increasingly turning to virtual office solutions to streamline operations. Call Assist, a l...
December 12, 2023
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Workforce Management (WFM) teams do a very necessary job of planning workloads and agent schedules on a daily basis.  The day gets underway in the contact center and agent rosters are all in plac...
November 24, 2023 10:34 AM
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For any dental practice, maintaining a consistent and professional line of communication with patients is crucial. This is where phone answering services in Geelong, like those offered by Call Assist,...
November 24, 2023
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When it comes to managing a community interaction line for a large construction project, there’s no room for error. Your call centre needs to be efficient, professional, and above all, locally r...
October 26, 2023
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Blockchain, data analytics, artificial intelligence, and chatbots are technologies that businesses employ today to meet the evolving needs of modern consumers. However, you must not overlook the signi...
October 20, 2023
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In today’s hyper-connected world, a poor customer service experience can wreak havoc on a brand’s reputation. Major Australian businesses have found this out the hard way, suffering brand ...
September 27, 2023
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  Customer service continues to be a key driver for repeat business, with 73% of business leaders affirming a direct link between service quality and business performance. Remarkably, 76% of cust...
September 13, 2023
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We’ve just added some new features to enhance your answering service experience! Check out our release notes which include three premium add-on features, a new Company script block, and more!
P...

August 14, 2023
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In today’s fast-paced business environment effective communication with customers is the cornerstone of success. Whether you are a small startup or a well-established brand having access to qual...
August 3, 2023
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In today’s competitive business landscape, knowledge is power and making informed decisions is the key to success. Market research surveys play a vital role in providing organisations with the v...
July 29, 2023
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https://www.podbean.com/media/share/pb-y7nbr-1462aa8
Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.

Karen is a business coach and mentor.  Karen has experience wor...

July 24, 2023
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In the dynamic landscape of business operations, the allocation and utilisation of resources play a pivotal role in driving success. Enter the Resource Planning Director – a key figure responsib...
July 24, 2023
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Source: Supagrit Ninkaesorn
Call centers are the front line of customer service for numerous industries, handling an overwhelming volume of daily inquiries, complaints, and support requests...

July 5, 2023
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Blockchain technology has revolutionized how people store and transfer digital information by offering a decentralized and secure digital records system. 
Originally conceived by the pseudonymou...

June 2, 2023
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