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Company Blogs

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Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on h...
July 22, 2022
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  As the world continues to depend on technology for everyday needs, the ecommerce industry has shown significant growth over the years. Global online sales increased more than 24% as consumers s...
July 12, 2022
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The rise of eCommerce:To say that online shopping has exploded throughout the epidemic is an understatement. According to the United Nations, the worldwide eCommerce market increased to $26.7 trillio...
July 12, 2022
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  We already know that Sestek develops conversational AI solutions based on over 20 years of experience. After all this, Knovvu was born as a new fruit of this corporate expertise. So what was t...
July 6, 2022
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If you’re apprehensive about performing telesales, outbound telemarketing services might be a fantastic approach to learning to cold call without having to worry about failure rates. Here are s...
June 25, 2022
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  Employee engagement is one of the tell-tale signs of employee satisfaction. Typically, it isn’t easy to do, as each team member comes from different background. To add to that, most of us...
June 16, 2022
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A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is applicable to almost all cases comp...
May 16, 2022
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More organizations in the United States, the United Kingdom, Australia, and other developed markets are opting to use business process outsourcing services in the last few years. The advantages clearl...
May 2, 2022
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Using telemarketing services is a cost-effective way to boost your business and expand your customer base. All businesses, regardless of their size, want to be successful. But it’s a competitive...
April 29, 2022
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The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum of...
April 13, 2022
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Migrating your unified communications (UC) systems to the cloud can offer many benefits for your business. Perhaps the most obvious one is the increased scalability that comes with cloud-based sol...

April 11, 2022
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If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.
Our highly-trained and experienced team provides welcome support for a...

March 28, 2022
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It's like the chicken and the egg - which came first: the call recorder or the recording engine? Honestly, it doesn't matter because they are not necessarily inextricably linked, as they serve to very...
March 14, 2022
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  Growth is always a welcome development for most businesses. However, rapid growth will inevitably hit a plateau that can stunt your venture’s earning power. One business practice you can ...
February 14, 2022
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The healthcare industry, like many industries, has dramatically increased its dependence on hosted unified communications over the past few years. Spurred by the global response to COVID-19, remote w...
February 10, 2022
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  A day’s worth of work in a call center can be unpredictable. Employees have a hectic schedule to follow that changes daily, as they interact with numerous customers with varying levels of...
January 31, 2022
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As we enter the new year, 2022 looks like it is going to bring with it some tough times for contact center managers. With high demand for labor across all industries and new work-from-home options, pr...
January 18, 2022 12:23 PM
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Remember driving before we had GPS navigation? In the past when you were planning a road trip, you would get out an atlas or all the paper maps you might need. Then you’d sit down at the kitchen...
January 18, 2022 12:18 PM
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Service expectations are evolving faster than most contact centers can keep up. Customers want personalized and proactive engagement, easy self-service capabilities, and seamless connection across ev...
January 17, 2022 12:00 PM
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The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But mov...
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