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Company Blogs

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Executive Boutique - Call Center Technology: 5 Latest Trends and Strategies to Adopt

Customer service continues to be a key driver for repeat business, with 73% of business leaders affirming a direct link between service quality and business performance. Remarkably, 76% of cust...
September 13, 2023

Specialty Answering Service - August 2023 Release Notes – Premium Add-On’s, New Scripting Block, and More!

We’ve just added some new features to enhance your answering service experience! Check out our release notes which include three premium add-on features, a new Company script block, and more!
P...
August 14, 2023

Call Assist - Enhance your business with Call Assist’s trusted Geelong call centre

In today’s fast-paced business environment effective communication with customers is the cornerstone of success. Whether you are a small startup or a well-established brand having access to qual...
August 3, 2023

Call Assist - Unlock the power of market research surveys with Call Assist

In today’s competitive business landscape, knowledge is power and making informed decisions is the key to success. Market research surveys play a vital role in providing organisations with the v...
July 29, 2023

Douglas Jackson Limited - Episode 24 – Karen Hogg, Coach, ex Chief Customer Officer and COO

https://www.podbean.com/media/share/pb-y7nbr-1462aa8
Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.

Karen is a business coach and mentor. Karen has experience wor...
July 24, 2023

Douglas Jackson Limited - Optimizing Organisational Efficiency: The Vital Role of a Resource Planning Director

In the dynamic landscape of business operations, the allocation and utilisation of resources play a pivotal role in driving success. Enter the Resource Planning Director – a key figure responsib...
July 24, 2023

Executive Boutique - Call Center Burnout: 5 Causes and How to Overcome It

Source: Supagrit Ninkaesorn
Call centers are the front line of customer service for numerous industries, handling an overwhelming volume of daily inquiries, complaints, and support requests...
July 5, 2023

Executive Boutique - What is Blockchain Technology? Call Center Benefits and Uses

Blockchain technology has revolutionized how people store and transfer digital information by offering a decentralized and secure digital records system.
Originally conceived by the pseudonymou...
June 2, 2023

Executive Boutique - Cloud Computing: What It Is and How It Benefits Call Centers

Photo courtesy of metamorworks Companies have employed various practices to increase flexibility and scalability in processing data. One practice that’s stood out is cloud computing. As pe...
May 22, 2023

Specialty Answering Service - May 2023 Release Notes – New Scripting Workflow, Updated On-Call, and More!

It’s a new month, which means we’ve deployed new and improved updates to better enhance your SAS Flex experience. Check out our May 2023 release notes which includes a new script and on-ca...
May 9, 2023

Executive Boutique - 5 Customer Retention Strategies Companies Should Implement

Time and time again, retaining customers through lasting relationships has shown to be significantly beneficial for businesses.
Take the financial service industry, for example. Bain & Comp...
May 2, 2023

Executive Boutique - How to Detect Call Center Scammers: 8 Tips for Call Center Agents

According to Neustar, call center fraud was up 40% in 2020 due to the high emotions and anxiety caused by the pandemic. Because of this, call center agents must become more vigilant during calls. The ...
April 4, 2023

Executive Boutique - The Future of Call Centers: 16 Must-Know Statistics and Trends

Data is the closest thing leaders have to a crystal ball when predicting the future of call centers. Without it, modern call centers would be stumbling through the dark, wasting resources on ef...
March 29, 2023

Strategic Contact - Leaders and Staff Share Insights on CU Contact Center Operations

My last post took an analytical perspective on the state of credit union contact centers based on our proprietary Efficiency and Effectiveness Evolution (E3) Spectrums® tool. We also keep our fing...
March 28, 2023

OrecX - Does your Call Recorder Prime or Prevent Analytics?

Conversational analytics is the name of the game today in the call recording world. According to leading conversational analytics provider, CallMiner, "Conversational analytics delivers clear insight ...
March 23, 2023

Vaspian - Call Center Quality Assurance: Everything You Need to Know

Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for ...
February 12, 2023

Call Assist - Understanding the benefits of virtual office services in Geelong

Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an es...
January 29, 2023

Vaspian - Automatic Call Distribution (ACD) Explained

We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.
Here&rs...
January 27, 2023

OrecX - Call Recording Compliance with Dodd-Frank, PCI, MiFID II, HIPAA, and CMS

Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can b...
January 27, 2023

Integrated Telemanagement Services - VoIP optimization tips: Don’t let the holidays overwhelm your business

If you don't want to be overwhelmed with the influx of calls from customers this holiday season, it’s important to optimize your Voice over Internet Protocol (VoIP) system for maximum efficiency...
December 28, 2022

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