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This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around wha...

May 28, 2020 5:00 AM
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With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase oper...

May 27, 2020 5:00 AM
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From smartphone contact tracing and virtual consultations in the healthcare industry to countless employees working from home all over the world, the COVID-19 Pandemic has led to an unparalleled shi...

May 26, 2020 5:00 AM
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Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but wha...
May 20, 2020 5:00 AM
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Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the abi...
May 20, 2020 5:00 AM
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As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effect...

May 19, 2020 5:00 AM
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Users expect to communicate as they do with consumer applications – anywhere, anytime, on any device, with a single click. According to Gartner, by 2022, 70% of businesses will rely primarily on...
May 19, 2020 5:00 AM
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The world’s leading research and advisory company, Gartner includes Sestek in its Market Guide for Speech-to-Text Solutions, published in April 2020.
Sestek was listed under Broader NLP Suite...

May 13, 2020 5:00 AM
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First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together a list of ...
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