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Welcome to our 2024 Cloud Contact Center Solutions Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

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2024 Buyers Guide Cloud Contact Center Solutions

Page: 1234
21.) 
C-Zentrix

CZ Omnichannel
CZ Omnichannel is full suite customer experience platform. Channels included in CZ Omnichannel are:
1. Telephony (with webRTC and softphone)
2. Live webchat and mobile app
3. Messengers - WhatsApp, Viber, Telegram
4. Social media - Facebook, Instagram, Twitter
5. Email
6. SMS

We also provide integrated CRM or ability to integrate 3rd party CRM
So, the Omnichannel becomes a single interface for agents and admin to manage all the interactions and view customer journey.

22.) 
Daktela Group

Create an engaged and productive workforce, fully empowered to manage your customer communication. Our Daktela Cloud based software allows you to manage customer communication across all channels, including phone, email, chat, WhatsApp, SMS and social media. We ensure that customers always connect with the right person in your organisation, whether they are based at home, office or are mobile. If you want the best product, with the best service and at the best price then contact Daktela.

23.) 
Edify

Edify Huddle
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.

24.) 
eGain Corporation

eGain Call Center Software for Omnichannel Customer Experience
If one were to map call center software to Gartner’s pace layer framework for applications, software for customer service, AI, knowledge management, and analytics clearly fall in the innovation and differentiation layer. That is also our experience with our clients as they use our contact center solution to innovate and deliver differentiated customer experience.

25.) 
Empirix

Empirix Hammer Cloud
Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment.

Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution.

With HCP, it’s...
(read more)

26.) 
Enghouse Systems Limited

Enghouse CCaaS
Enghouse CCaaS is a feature-rich omnichannel cloud contact centre solution paired with an exceptional, highly intuitive user experience that maximises your agents’ potential and delights your customers, today and tomorrow.

27.) 
Envision

Envision Click2Coach WFO/WEM
Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize and engage your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, graphical dashboards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning.

For more than 20 years, Envision has been providing award winning solutions to our customers that optimize customer experience...
(read more)

28.) 
Fonolo

Call back / virtual hold solution
Fonolo's solution can eliminate hold time from your contact center without changing any business process.

Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold.

This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers.

29.) 
GetWFM, LLC

GetWFM
GetWFm is a cloud based SaaS Workforce Management platform for contact centers.

30.) 
Gnatta

Gnatta
Gnatta is a UK-based CCaaS provider built on a simple premise: we believe in interactions, not tickets.

The days of customer service queries being silo'd by channel are over. It's no longer enough for brands to be contactable on every channel, those channels need to be connected and able to relate relevant contacts into a single conversation.

That's where we come in.

With Gnatta you can combine queries from a single customer across all channels into one conversation and immediately become more efficient and (crucially) more effective!

31.) 
Integra CCS

uContact
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you:
- Dialers (Inbound & Outbound)
- SMS, Email & Webchat in a Unified Inbox
- A Call Center Designed CRM
- Completely Customizable Reporting
- Gamification
- Recording
- Voice Broadcasting
- Quality Control
- Live Coaching (Spy, Whisper, Collaborate)
- Many More Features & an Open API.

32.) 
Intelligent Contacts, Inc

Intelligent Contact Center Suite
The Intelligent Contact Center harnesses the power of machine learning and predictive analytics to substantially increase agent productivity when compared to manually dialing.
Key ROI metrics:
• 4 predictive algorithms cut agent idle time in half and deliver right party contacts with fewer dropped calls
• Answering Machine Detection rates averaging 85-92%
• Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery.
Core features
• 100% TCPA-compliant auto dialer platform
• Unlimited line capacity and instant scalability
• Call recording and data storage (included)
• No agent s...
(read more)

33.) 
Knowmax

Knowmax.ai
Single Source Of Truth - Delivered

Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system.

34.) 
LiveXchange

LiveXchange is an online turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center.

35.) 
MFE International

Genesys PureCloud
Award winning Genesys PureCloud Contact Centre. A leader in the magic quadrant.Recognised by Gartner, Forrester and Frost and Sullivan. Secure and Reliable. True omnichannel- voice, chat, email, social and messaging.Includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimization, analytics,

36.) 
MyCallCloud LLC

MyCallCloud
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
(read more)

37.) 
Nectar Desk

Omni Channel Call Center Software in the Cloud
Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, Messaging feature (SMS, Live Chat, Facebook, Instagram, WhatsApp and Telegram). allows you to interact with your customer under one window for multiple different channels.

Nectar Desk offers variety of automations, automated calling campaigns, preview dialer and messaging campaigns.




38.) 
NeoDove

NeoDove Customer communication platform
NeoDove is an AI-powered, end to end tech-enabled customer communication and reporting solution that allows you to actively engage with your customers. It was built to ease the pain areas faced by most growing organizations in their pre and post-sales processes and to get rid of the limitations imposed by the traditional system, be it tracking leads, following up, connecting with customers or team productivity and efficiency. It has been built to meet all the sales needs of organizations and help them grow faster.
Within a short span of being in business, Neodove has managed to develop an impressive client portfolio spanning across various industries - RealEstate, Automotive, Edutech, Finte...
(read more)

39.) 
NICE Systems

NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).

40.) 
NobelBiz Corporation

NobelBiz OMNI+
NobelBiz’s latest product, the OMNI+, is a state-of-the-art contact center software that allows companies – regardless of the number of employees – to offer more efficient, standardized solutions to their clients. With OMNI+ you can manage your accounts on all popular platforms (from voice, to email, social media, and web chat) using a single browser. The software also offers effortless navigation between communication mediums and all customer interactions can be easily monitored by supervisors without interfering in their agent’s work. As far as integration goes, the product can be installed and ready to use in maximum 72 hours and can easily be overlaid in pre-existing infrastructures.
 
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