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Thamer Noori
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Manar Albashiri
Director of Service Center Etimed
Safwan Khatib
Managing Director
Welcome to our 2024 Cloud Contact Center Solutions Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link List Full 2024 Buyers Guide

2024 Buyers Guide Cloud Contact Center Solutions

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Odigo is a leading global provider of Contact Centre as a Service (CCaaS) solutions. Delivering customer experience inspired by empathy, driven by technology.

Opus Telecoms

Contact Centre as a Service
Our Contact Centre as a Service (CCaaS) solutions are remotely deployable, accessible from anywhere and simple to train new users on. The user interface is designed in a familiar mobile phone style so that agents are quickly productive.

Omni channel capability enables telephone calls, emails, chat and social interactions, to be queued, managed and responded to remotely, as if agents were located in a single office.

Supervisors and managers are provided with complete visibility of real time and historic reports and dashboard, enabling them to manage contact centre performance as effectively as business as usual.

Our robust solutions are hosted in clustered state-of-the-art data cent...
(read more)


Dynamic Contact Center Manager
Pointel Dynamic Contact Center Manager (DCCM) empowers the contact center operations team to rapidly and safely respond to any challenges like inbound call spikes, emergency closures, and unplanned local holidays.

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.

Premier Technologies Pty Ltd

Premier Contact Point
Premier Contact Point helps you deliver the ultimate customer experience with our class-leading multi-channel, cloud customer contact solution.

For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions.

Over that time, Premier has built its place as the market leader in cloud-based customer contact and secure payments technologies in Australia and overseas.


Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic accurately measures the network experiences of your customers and remote agents at the network demarcation point or network edge. With Ec2Traffic, you can visualize your contact center traffic in real-time.

- Year-round NTA metadata

- Daily IP and SIP trunk endpoint summary

- Daily IP and SIP endpoint telemetry

- Daily SIP-group telemetry

- Monthly IP and SIP endpoint summary

- and more...

Ec2Traffic delivers reliable analytics that brings network under your control.

PT Prime Teknologi Digital Informindo

PrimeTelco Call & Contact Center Solutions
PrimeTelco is a White-Labelled Call and Omni-Channel Contact Center Software in Indonesia that runs on The World-Class Platform but at a very affordable price. PrimeTelco runs on a Platform that already deployed and proven in more than 30 countries across 6 continents.

Improves Productivity, Facilitates Business Communication for all business operation models.

Brings your customer engagement to the next level.


One Stop Solutions Contact Center Solutions
VADS Cloud Contact Center Solutions is designed for call center agents to make Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself and outbound calls to customers on behalf of a business or client using cloud services. Contact us for our study case.


Puzzel Contact Centre
Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.

Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
(read more)


Ringover combines unlimited calls, group messaging and video conferencing into one easy-to-use app. You can integrate it with your CRM and helpdesk tools in just a few clicks with no expertise needed.


SIP Trunking
Skyetel provides SIP trunking solutions and DIDs to help businesses communicate with their teams and customers. We are a green company staying carbon neutral through the power of renewable energy.

Sytel Limited

Softdial Contact Center™
Softdial Contact Center™ is a flexible, cloud-based contact centre and telecommunications platform. Facilities include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture.


Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.

It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.

Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.

Tegsoft has a variety of ready-to-use integrations with other...
(read more)


TelebuHub is a single-window cloud call center software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended contact center.

With Missed Call Services, Cloud IVR & Outbound calling, Hub makes business calling easy!

Telecoms Supermarket India

Telecoms Supermarket India offers the first full-featured product of it’s kind in India, containing all components required to run a complete contact center without having to mix, match and experiment. Let you focus and achieve your business goals efficiently without having to struggle with technology!

We all understand that customer expectations are increasing with increase in demanding for relevant and helpful solutions and services. When looking for a right provider for contact center solutions, only one name comes on top of the list and that is Telecoms Supermarket India which compares and offers the best contact centre solutions most applicable to your business needs. Customers hav...
(read more)


Telerain offers a comprehensive package consisting of the Omnichannel Contact Center along with the Service Desk software. It is an ideal choice for the Customer Service because of its ease of use and guarantees to deliver a wonderful customer experience.

Instantly connect and engage with customers via any channels

Social Media

TELNOVO Communications

TELNOVO is an Enterprise Communications Service provider with offices in the Philippines and USA. We help businesses reduce their communications cost by providing them communications solutions

Unity Connected Solutions

We are the Canadian Partner of the Year for Five9, the leading Cloud Contact Centre solution. True omni-channel cloud contact centre, inbound, outbound, blended for Chat, Social, email, bots, voice and more. Uses AI to supplement and even triage contacts before handing off to an agent for increased productivity and improved customer experience.

We operate in Canada - coast to coast - and now, with Five9 data centres located in Canada, customers do not have to worry about data sovereignty and privacy.

VCC Live

VCC Live, formerly known as Virtual Call Center, is an innovative cloud-based contact centre technology company focusing on the global market. Its technology is utilized in 32 countries and its customers can initiate calls to 92 countries worldwide.

Vion Consulting

Talkdesk - Gartner Quadrant Leader in CCaaS
Talkdesk is a Gartner Quadrant leader in the Cloud Contact Center space, with an end-to-end CCaaS solution and the only one in the world to offer a 100% uptime! This is owing to its unique micro-services architecture, you will never experience a downtime on this platform.

Talkdesk has based its contact center premise on the fact that one can't deliver on today's customer expectations with yesterday's technology. No amount of patches or upgrades on existing technology will ever match up to a platform that is designed for better CX.

Talkdesk services customers across 75+ countries, across multiple industries ranging from BFSI to travel & hospitality. One of the most acclaimed contact center platforms, recognized by the likes of Gartner and Forrester.

VocalPoint Consulting

Cloud Contact Center Solutions and Consulting
VocalPoint Consulting is an independent technology consulting firm with a focus on Unified Communications, Contact Center, and Cloud Services. We help businesses procure, implement, and support any and all technology to help your business communicate internally and externally. Whether that involves a paradigm shift from premise based solutions to cloud solutions or if you're trying to make process improvements to help your business communicate more effectively, we can help.
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