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Welcome to our 2024 Cloud Contact Center Solutions Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link List Full 2024 Buyers Guide

2024 Buyers Guide Cloud Contact Center Solutions

Page: 1234
61.) 
VoIPstudio

VoIPstudio provides a complete Hosted Call Center Solution for small business.

It includes all the features needed to build a call center straight out of the box: virtual switchboard, secure and compliant call recording, sophisticated call flows,
ACD queues, ring groups, IVR and time-based for advanced routing, ready-to-run virtual wallboard and much more.

VoIPstudio Call Center Solution integrates with leading CRMs and webhooks and it's backed by 24/7 technical support.

62.) 
Voiso

Voiso
Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case.
For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For...
(read more)

63.) 
Vonage

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike.

64.) 
Voxologic Limited

Professional services for Amazon Connect, Twilio, Genesys PureCloud
Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service.

65.) 
Zappix

Visual IVR
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
 
Page: 1234

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