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Welcome to our 2021 Outsourced Contact Center Services Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link List Full 2021 Buyers Guide

2021 Buyers Guide Outsourced Contact Center Services

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Navigant Technologies Inc

Demand Generation Services
We are an International Business Process Outsourcing (BPO) Company

We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat

We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls

Omnie Integrated Services

Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.

Peak Support

Customer Service That Scales With You

We take customer service, technical support, and back office tasks off your hands so you can avoid the expensive and unnecessary costs of hiring a full-time support team. With Peak Support, new agents can be added in as little as one week! Your customers will get the exceptional service they deserve, while you get to focus on what you do best


Building Customer Support/Customer Success Team in Europe
PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products.


One Stop Solutions for Contact Center
VADS Indonesia provides a contact center as a whole, both fully outsourced and managed services with various channels according to client needs. Provide inbound and outbound contact centers.
- Inbound contact centers such as Customer Service, Walk-In Center, and Service Desk
- Outbound contact centers such as Telesales, Telemarketing, Telesurvey, Teleretention, Telereminder, and Telecollection.


Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience.
With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations.
Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l...
(read more)

Radius Global Solutions

Global, Multi channel, contact services for the entire customer life cycle, including sales, customer care, support, and collections.

RDI Corporation

Contact Center Services
RDI provides customized and highly strategic business solutions through a fully integrated outsourcing model. RDI’s motto “Winning Smart” sums up our value proposition of helping clients strategize, connect, and win with their customers.

RDI contact centers provide robust inbound and outbound business to consumer services and B2B services such as:
• Omni-Channel Support (Phone, Chat, Email, Text, & Social Media)
• Lead generation
• Customer Service and Retention
• Total Outbound Sales Solutions
• Acquisition
• Up-Sell & Cross-Sell
• Customer Satisfaction
• Tech Support & Help Desk
• Appointment Scheduling
• Direct Response Support
• Warranty & Returns Management
• Account Management
• Back Office Support


HomeAgent Services
We help leading UK brands (such as Allianz, BUPA and several Government departments) improve their business performance, provide brilliant customer service and create accessible careers. Our award-winning team of 1000+ service advisors (as well as support and management staff) are employed and work entirely from home. We handle all types of customer interaction (service, sales, retention, tech support etc.) enquiries over the phone as well as via email, web chat, text and social media. Sensée is ISO27001 accredited and has achieved PCI-DSS and GDPR compliance.


award winning Portal is an all in one workspace platform that is a fully comprehensive suite for your business. It has
the capability to handle all forms of communication which includes voice, video, chat, email, social media,
SMS, fax and more. The elegance and simplicity of this suite of services means the Happiness Officers can
provide proactive, personalized service and deeper engagement with each customer regardless of the

Every day, our employees deliver next generation customer experience and help companies to connect
better with their customers. We create better business outcomes and differentiate our clients through
technology, design, data, process and people.
(read more)

Telecom, Inc

Contact Center Services
Telecom, Inc. is a premier provider of outsourced contact center solutions. Based in the San Francisco Bay Area and in business since 1993, we are privately owned and operated. We operate as a mid-size boutique provider offering both the personal attention our partners require and the capacity to support their growth needs.

All Telecom Inc. employees are located in the United States and are specialists, offering experience, maturing, and education to the programs they are assigned to. Our combination of customized services, cutting-edge technology, and operational expertise enables our clients to increase revenue, reduce costs, and build successful customer relationships.

Telecom Inc....
(read more)


Global leader in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world.
Teleperformance Turkey has been providing outstanding customer experience via customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media management, analytics solutions and digital transformations projects to the world's leading companies since 1995 with 3.750 interaction experts in 5 locations (İstanbul, Balıkesir, Uşak and Anta...
(read more)

The Call Center Source

Contact Center Outsourcing Advisors
The Call Center Source is a contact center advisory firm supporting clients with their outsourcing initiatives. Our clients range from smaller start-up companies seeking to support their products and services with outsourced support to larger global companies evaluating a partner transition or complementary outsourced partner relationships.

We have partnered with large network of global BPOs and provide no-cost vendor referrals and serve as an expert resource for your team. We carefully qualify vendors for you so your team can focus on your business and deal only with vendors that match your criteria.

Our team has spent decades in leadership with multiple outsourcers affording our c...
(read more)

The SaaSy People

The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We also offer outsourced managed services, onboarding, virtual receptionist and live chat concierge.

The TeleServices Company

Call Center Outsourcing
We provide multi-lingual (Arabic, English, Hindi, Tagalog, and more) call center services with advanced technology and high quality standards in UAE and abroad.

Transparent BPO

Multi-channel customer service and sales outsourcing
We design flexible and customizable BPO solutions for mid-size and enterprise companies using inbound and outbound voice, SMS, social media, and email. We also provide IVR, quality monitoring, and back-office processing services. We create the right mix of value and quality to fit your business needs.

Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction.
Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.

UNI Partners

UNI is a BPO/CX/Contact Center Outsourcing Advisory. We source best in class and provide project oversight to our clients with over 500 Contact Center & GigCX Suppliers located Globally speaking just about any language

United Call Centers

Multilingual Telesales & Customer Support
Creating value for our Partners is at the heart of our service attitude.
This way telesales naturally became the hallmark of United Call Centers.

The majority of our portfolio is built around sales. We put significant emphasis on delivering soft skill trainings for our colleagues, which we established based on our expertise gained over 20 years, perfecting the sales strategies for different areas.

We have several years of experience supporting the world's leading companies, supporting hundreds of consumer electronics products and services all at the same time in multiple languages. Thanks to our unique training methods our colleagues are always up to date concerning the latest product changes.

US4 Group

White Label Solutions
US4 Group provides BPO and Omni-Channel Contact Center Solutions for small & medium sized businesses. We offer highly competitive rates for boutique solutions - On-shore, Off-shore, and Near-shore blended solutions.

We also provide seasonal, and promotional support services to other contact centers worldwide.
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