| 1.) | Premium Listing  Call Center Studio is a powerful multi-channel, scalable AI-powered software which is designed to enrich the experience for both your agents and your customers. Services: • Automated Call Distributors • Cloud Contact Center Solutions • Computer Telephony Integration • Dialer Solutions • Inbound Call Handling Services • IVR • Omnichannel • Recording • Speech Technology      |
| 2.) | Premium Listing  Service: Outsourced Contact Center Services Retention Outsource Services Ec3 is an recognized boutique outsourcer based in Durban, South Africa. Focusing on client retentions, reactivations and cross-sales Ec3 has set the standard in outsourcingwith emphasis on guarding client data through rigorous systems and checks and balances. Neutral English accents and only GMT+2 time zone means campaigns can be easily implemented worldwide. For quality standards, highest conversions and data integrity Ec3 has become the de facto standard for customer retentions through outbound voice, AVM and webchat. |
| 3.) | Premium Listing  Service: Cloud Contact Center Solutions iCallify iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution. This intelligent call center software is built to benefit all businesses, no matter what industry vertical they belong to. This call center software has features to empower different campaigns in different call centers and businesses. |
| 4.) | Premium Listing  Service: Outsourced Contact Center Services Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel. |
| 5.) | Premium Listing  Service: Visual Communications Optymyse - Digital Employee Engagement Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace. |
| 6.) |  Service: Translation Services Since 2002 101translations has been providing fast, reliable and cost-effective language translation services for a wide range of industries, including major players in the contact centre market. Our professionals have experience with the translation of materials such as training videos and interactive courses, conversation transcripts, legal documentation, websites, and much more. We work into every language in the world, from Abkhazian to Zulu. |
| 7.) |  Service: Knowledge Management Contact Center Innovation Channel and Digital Transformation Enabler Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate. Have the ability to conduct research for specific needs. Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia. |
| 8.) |  Service: Outsourced Contact Center Services Customer Experience Services Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are: • Establish, manage and operate call centers and supply the required systems and applications. • Customer Feedback Technology • Social Account Management System (customer interaction, reports, marketing and e-publishing services) • Customer Relationship Management System (CRM) • Artificial Intelligence Systems and Automation Services (AI & Automation) • Business Intelligence Technologies and Performance... (read more) |
| 9.) |  Service: Outsourced Contact Center Services We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe. |
| 10.) |  Service: Consultancies . Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities. • Customer Experience strategy, design and implementation across multiple delivery channels. • Design and implementation of full-cycle Ticket/Complaint Management Process/System. • Develop Customer Satisfaction, Staff Satisfaction and Staff Motivation strategy and programs. • Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs. • Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration. • Design Sales/Telesales structure, p... (read more) |
| 11.) |  Contact Center provider. We create and design CX Software and scripting tools, advise on digital customer contact, support on CC platforms and offer Contact Center solutions worldwide. Services: • Analytics • Customer Experience (CX) • Inbound Call Handling Services • Knowledge Management • Omnichannel • Remote Agent Solutions |
| 12.) |  Service: Outsourced Contact Center Services Single window of services Single UI for all of your resources. |
| 13.) |  Headquartered in the UK, Abacus is a technology, consulting, and outsourcing firm offering future-ready solutions to its clients across the globe. Services: • Customer Experience (CX) • Outsourced Contact Center Services |
| 14.) |  Service: Outsourced Contact Center Services We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications. |
| 15.) |  Service: Customer Relationship Management Tele-Sales and International Call Center With the KRK Academy Call Center, it is not just to answer your incoming calls; Social media management online help WhatsApp reply outbound call services Voice response systems Call center software solutions Voip services Social Media Ads, Google ADS Ads, SEO, Website setup Reporting services for your company You can do things like. |
| 16.) |  Service: Cloud Contact Center Solutions Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
| 17.) |  Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models. Services: • Analytics • Artificial Intelligence • Dialer Solutions |
| 18.) |  Whether you need telephony resources on a board, as software on a server, or from a cloud-based platform, Aculab gives you the choice. We are an innovative, market leading company with over 30 years of experience in helping drive our customers’ success. Companies worldwide have adopted our technology for a variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Services: • Artificial Intelligence • Cloud Contact Center Solutions • Speech Technology |
| 19.) |  Service: Outsourced Contact Center Services Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service. Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better. We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology. Are You Ready? |
| 20.) |  Service: Cloud Contact Center Solutions Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
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