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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

181.) 
PRILINK

PRILINK specializes in monitoring SIP-trunk and IP network traffic in the cloud and on-premises at the network demarcation point. Our solutions transform network service blind-spots into business intelligence, keeping mission critical networks under constant surveillance.

Services:
Analytics
Cloud Contact Center Solutions

182.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

183.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

184.) 
proceo.consulting
Service: Consultancies

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

185.) 
Vads

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot,, Automation Process.
We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals.

Services:
Analytics
Artificial Intelligence
Business Continuity
Cloud Contact Center Solutions
Consultancies
Customer Experience (CX)
Customer Relationship Management
Inbound Call Handling Services
Omnichannel
Outsourced Contact Center Services
Recruitment Products/Services
Remote Agent Solutions
Training
Workforce Management

186.) 
Pusula Call Center

Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience.
With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations.
Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l...
(read more)
PH: 00903124193000

187.) 
Puzzel

Puzzel Contact Centre
Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.

Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
(read more)
PH: +44 333 300 0066

188.) 
QPC Ltd.

QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments.

QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.


Services:
Analytics
Cloud Contact Center Solutions
Customer Experience (CX)
Workforce Management

189.) 
Radius Global Solutions

Global, Multi channel, contact services for the entire customer life cycle, including sales, customer care, support, and collections.
PH: 267-419-1111

190.) 
RDI Corporation

Contact Center Services
RDI provides customized and highly strategic business solutions through a fully integrated outsourcing model. RDI’s motto “Winning Smart” sums up our value proposition of helping clients strategize, connect, and win with their customers.

RDI contact centers provide robust inbound and outbound business to consumer services and B2B services such as:
• Omni-Channel Support (Phone, Chat, Email, Text, & Social Media)
• Lead generation
• Customer Service and Retention
• Total Outbound Sales Solutions
• Acquisition
• Up-Sell & Cross-Sell
• Customer Satisfaction
• Tech Support & Help Desk
• Appointment Scheduling
• Direct Response Support
• Warranty & Returns Management
• Account Management
• Back Office Support
PH: 513-984-5927

191.) 
REAM Customer Experience Consultancy

Customer Experience Boutique Consulting in Ghana and West Africa
We are a ONE STOP SHOP for all things Customer Experience. Our service offering is divided into multiple functions and ranges from Consulting Services, Training Programs and Recruitment. REAM CXC Ltd. brings the capabilities of Customer
Experience services with the flexibility and personalization that only REAM CXC can deliver.

1. CX, CC and CS Consulting - Journey Mapping, Strategy Design, VoC Design etc.
2. CX, CC and CS Training, C-Suite Workshops, Training and Development etc.
3. CX, CC and CS Recruitment and Executive Search
4. CX, CC and CS Solutions and Systems Procurement

192.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

193.) 
SCC Services Group
Service: Consultancies

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)
PH: 954-444-3668

194.) 
Selindo Alpha

CX, OMNI ch, Automation, Analytics, WFM, VoC and many other solution modules for CX
As a System Integrator with more than 30 years experience in integration, deployment and maintaining CX in various vertical industries such as FSI (Bank/Insurance/e-Commerce), BPO, Telco, Manufacturing, Services - either on premises or cloud.
PH: +622129651000

195.) 
Sensée

Sensée helps UK organisations to improve their business performance and provide customer service. Our team of service advisors (as well as our support and management staff) are employed and work entirely from home, handling enquiries over the phone as well as via email, webchat, text and social media. Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem create accessible careers for people anywhere, and sustainability for our planet and communities.... while our secure working practices ensure that we are FCA authorised as well as ISO accredited.

Services:
Cloud Contact Center Solutions
Outsourced Contact Center Services

196.) 
Service Quality Institute

Customer Service Training Programs
SQI has over 20 customer service programs to choose from. 12 are online.
Programs can be facilitated by your own staff using our user-friendly facilitator material, SQI channel partners orTrain the Trainer sessions at your location. We also have 12 online learning programs available to choose from.

Our programs focus on 4 areas:
1. We change attitudes and behaviors.
2. We teach the skills of superior customer service
3. We improve employee morale and teamwork
4. We drive rapid growth
PH: 952-884-3311 or 800-548-0538

197.) 
Servion

Contact Center & CX Design, Implementation and Management
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Our services include CX Design, Contact Center Migration to the Cloud, Automation & Self-service, Contact Center Analytics, Workforce Engagement and Managed Services.
PH: +1 (609) 987-8797

198.) 
Skyetel

SIP Trunking
Skyetel provides SIP trunking solutions and DIDs to help businesses communicate with their teams and customers. We are a green company staying carbon neutral through the power of renewable energy.
PH: (360) 986-5200

199.) 
Sparkcentral

Sparkcentral’s cloud based contact center platform provides a SaaS solution that enables your human and virtual (BOT) customer service teams small, medium or large to jointly deliver SLA based Customer Service on popular asynchronous messaging channels like WhatsApp, WeChat, In-App, In-Web, Twitter, Facebook, Instagram ... making engagement with your brand frictionless for your valued digital clients or prospects !!!

200.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835
 

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