| 181.) |  Service: Outsourced Contact Center Services Sales & CX Transformation Leading Edge Connections, LLC. is a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies on-the-GROW. We provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 VIRTUAL environment. Our core services position businesses to experience the ultimate in transformation for growth and sustainability.    |
| 182.) |  Service: Headsets Contact Center Headsets Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets. Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use. |
| 183.) |  Service: Contact Center Assessments LevelX4 Assess the roadmap to a higher potential for your customer contact center: • Discover strenghts and opportunities in only 30 minutes. • Receive a FREE roadmap and actionplan to growth. • Determine in 39 statements the foundation for a futureproof contact center. Click on the link below to start your FREE assessment!  |
| 184.) |  Service: Telecoms SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service. |
| 185.) |  Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone system. Contact center technology services range from problem solving and optimization to new technology selection and implementation support. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors. Services: • Analytics • Call Routing Optimization • Cloud Contact Center Solutions • Consultancies • Omnichannel • Recording • Training • Workforce Management |
| 186.) |  Service: Help Desk Software LiveAgent Help Desk LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.  |
| 187.) |  Service: Artificial Intelligence Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes. |
| 188.) |  Service: Knowledge Management Knowledge Management software livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down. |
| 189.) |  Service: Outsourced Contact Center Services Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies. We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals. Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we... (read more) |
| 190.) |  Service: Cloud Contact Center Solutions LiveXchange is an online turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center. |
| 191.) |  Service: Outsourced Contact Center Services Magellan Solutions Call Center Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer experiences and back-office support. It is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country. |
| 192.) |  Service: Recruitment Products/Services HireTrax HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay. |
| 193.) |  Service: Training Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) |
| 194.) |  Service: Training 7 Pillars For Creating Amazing Team Leaders I help Call Center Owners, C Suite executives and Call Center Managers develop a proven, practical training program they can customize to their specific needs that creates amazing Team Leaders who turn under achievers into top performers that consistently hit (or even exceed) their targets and KPIs. |
| 195.) |  Service: Artificial Intelligence Conversational AI Solution Conversational AI Solution offers the next wave of customer and employee experiences through business preferable digital channels: website and mobile chat, mobile app, SMS, Facebook Messenger, WhatsApp, Google RCS, Apple Business Chat, Amazon Alexa, Slack, Microsoft Teams. Our Conversational AI Solution enables brands to easily help customers to do self-service to increase their containment rates and save time and money. How we create conversational experiences: Virtual Assistants/Bots: Chat or Voice. Customer self-service helps to save you money, time and boosts your containment rate. Conversation Design. A user-centric conversation design methodology that converts and retains yo... (read more) |
| 196.) |  Service: Outsourced Contact Center Services Contact Center Outsourcing Matchboard represents a vetted community spanning more than 200 contact centre outsourcing locations across the Philippines, South Africa, Fiji, India, the UK, Australia and New Zealand. Services covered include customer care, technical support, collections, sales, lead generation and appointment-setting, and operating hours cater to 24x7 needs, as well as clients who just want business hours of after-hours service. We cover English as well as all major European, Asian and African languages. |
| 197.) |  MattsenKumar is a business process outsourcing and customer experience management company based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA. MattsenKumar now operates with over 2000 employees across 3 locations providing outsourcing services to some of the leading players across the globe. Our services include contact... (read more) Services: • Inbound Call Handling Services • Outsourced Contact Center Services • Remote Agent Solutions • Speech Technology |
| 198.) |  Service: Outsourced Contact Center Services Customer Engagement & Support Services Maxicus provides next-generation contact center support for various customer engagement services. Specializing in both inbound and outbound customer engagement, Maxicus offers varied solution portfolios for enhancing Customer Experience (CX), Revenue, Digital Enablement, and Back-office efficiency. - Ability to reinvent CX Solutions - Co-creation and collaboration with partners to build mission-critical business solutions - Innovative solutions for specific business pain points - Comprehensive Training and Learning Programs for Agents - Robust Quality and Customer Success Frameworks - Use of cutting-edge technologies like Artificial Intelligence, and Machine Learning to ensure process efficiency - CX Consultancy |
| 199.) |  Service: Speech Technology V-Blaze Speech to Text Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text. - Transcribe large volumes of recorded audio quickly - Integrate transcripts with your analytics or business intelligence platform - Reduce your hardware footprint and minimize total cost of ownership |
| 200.) |  Service: Artificial Intelligence Contact Center Solution AI-Driven Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages. |
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