Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"
PH: +1 613-521-1639
|202.)||Tru29 Outsource Solutions Inc.|
Tru29 > Designing outsourcing solutions and services that truly suits your business needs.
• Customer Experience (CX)
• Dialer Solutions
• Inbound Call Handling Services
• Outsourced Contact Center Services
• Translation Services
|203.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.
* Conference systems - audio video terminals, personal and group multipoint conferences.
* Telecom Products - office wired and wireless phones, dect systems, softphones.
* Video conference software for contact centers and offices.
* Unified Communication Solution.
|204.)||Unity Connected Solutions|
We are the Canadian Partner of the Year for Five9, the leading Cloud Contact Centre solution. True omni-channel cloud contact centre, inbound, outbound, blended for Chat, Social, email, bots, voice and more. Uses AI to supplement and even triage contacts before handing off to an agent for increased productivity and improved customer experience.
We operate in Canada - coast to coast - and now, with Five9 data centres located in Canada, customers do not have to worry about data sovereignty and privacy.
PH: 905 952 2540
VeriCall distinguish ourselves with a modern approach to sales and service which embraces information technology practices. A blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand.
Our flexible 24/7 service delivery model helps our clients to realise improved customer experience outcomes.
Service: Artificial Intelligence
virtualQ’s AI-based, enterprise solutions
virtualQ GmbH designs and develops enterprise software that enables companies to control incoming calls to its service centers 24/7 without waiting times. We offer an intuitive virtual assistant platform that reduces waiting times on the phone, provides information to callers, answers recurring customer inquiries, collect customer satisfaction surveys, and display a data dashboard to track performance. We employ artificial intelligence to provide intelligent call-backs, appointments, FAQ bots, voice IVR, virtual assistants, high call volume management, and more! All of our products and services are quick add-on solutions for companies who want to take advantage of AI.
PH: +49 176 5683 8890
Service: Customer Experience (CX)
Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.
|208.)||Voci Technologies Incorporated|
Service: Speech Technology
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
Voiptime Contact Center
Voiptime Contact Center is a multichannel contact center software for processing inbound and outbound calls, web chats, chat bots, emails. It includes everything you may need for successful call center management: Progressive&Predictive dialers, IVR (interactive voice response menu), agentless campaigns, online monitoring, call barging, and ultimate reporting.
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike.
PH: 1 (855) 534 - 2888
Service: Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
Professional services for Amazon Connect, Twilio, Genesys PureCloud
Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service.
Service: Artificial Intelligence
VOZIQ Predictive Customer Retention Solution
VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.
With pre-built AI/ML models using both structured and unstructured data, risk driver libraries and multiple deployment options, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance.
PH: +1 (888) 427-2328
Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.
Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.
Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.
Webhelp believes that Em...
|215.)||Westshore BPO Pvt Ltd|
For our Clients:
• To provide the same complete quality of service offered by large multi-national call centers, to the SME’s, entrepreneurs and professionals in all the major and emerging markets.
• To provide a close “partnership” like arrangement where the
goal is mutual growth and success.
Westshorebpo's mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:
• High quality customer service and back office associates;
• Best practice management processes;
• True cost saving proposition;
• Process transparency; and
• Continuous improvement methodologies
Virtual, On-demand, & Onshore Contact Center Outsourcing
Service: Customer Experience (CX)
World Connection is a provider of contact center services and solutions, including customer service, sales, technical support, back office, and consulting.
Supporting our clients is our what we live for. With a team of professionals on staff, we are dedicated to giving you timely and expert assistance. Our client support team receives continuous education on the latest services, technologies, procedures and analytical tools.
Our mission is to provide you with prompt and professional strategies that meet your needs, so you can focus on achieving your operational objectives.
Xceed is a global provider of quality multilingual Business Process Outsourcing Services. In 2003 we started our first state of the art call center operation in Smart Village. With the perseverance and determination of our staff and top management, we now serve seven sites within Egypt, a site in Morocco and a site in Mauritius, with an operating capacity of more than 10’000 web-enabled, multi-channel workstations. We Proudly manage various international & local programs; providing a wide array of customer care services in different languages. With our vast experience in the BPO industry and as one of the leading solutions providers in the EMEA region. We provide 360° attention to our custom...
|219.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.