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2023 Buyers Guide
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| 201.) |  Service: Artificial Intelligence Contact Center Solution AI-Driven Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages. |
| 202.) |  Megacall was established in 2008 in Malaga Spain and provides telephony services to 35 countries around the globe. Our central aim being to provide small to medium size businesses with a ‘state of the art’ telecommunication service that was, and remains, transparent, highly competitive and supported by a well-trained team. Services: • Cloud Contact Center Solutions • Computer Telephony Integration • Dialer Solutions • IVR • Telecoms     |
| 203.) |  Service: Outsourced Contact Center Services Contact Centre Outsourcing Mentor CX Corporation is an Australian owned company with our Head Office in Sydney, Australia. We provide next generation Business Processes Outsourcing (BPO) services, in and outbound calling and enhanced customer experience (CX) services. We work with clients, who are seeking a quality contact/marketing operation and/or back office service facility through outsourcing to our state of the art, international, multilingual, 24/7 operation located in Egypt. |
| 204.) |  Service: Outsourced Contact Center Services MetroCall is a Contact Center located in Uruguay, with international presence, providing customized solutions and following the trends and needs of users |
| 205.) |  Customer Journey Management (CJM) CJM allows you to discover and visualize actual customer journeys and segment your customers based on their behavior, as well as demographics and psychographics. You can finally answer questions about how specific customer behaviors impact hard metrics, like revenue, churn, cost to serve, and customer lifetime value and then optimize your customer's journeys in real time by orchestrating personalized experiences across all your channels. Our Customer journey analytics software can help you discover the most important customer journeys and prioritize those opportunities that significantly impact business goals like revenue, reducing churn, and improving cu... (read more) Services: • Artificial Intelligence • Cloud Contact Center Solutions • Customer Experience (CX) • Customer Relationship Management • Remote Agent Solutions • Workforce Management |
| 206.) |  MiaRec is a global provider of customer and workforce engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise. The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk. Services: • Analytics • Customer Experience (CX) • Recording |
| 207.) |  MightyCall is a part of experienced call center solution provider Infratel, which provides complete customer experience management solutions for small and medium businesses. For a low monthly cost and with minimal technical configuration, MightyCall lets businesses use a single phone number for customers. MightyCall also integrates various incoming inquiries from social, web, and email sources, and supports predictive outbound dialing campaigns. MightyCall is headquartered in Seattle, WA, and is focused on the North American, Asia-Pacific and CIS markets. Services: • Cloud Contact Center Solutions • IVR • Omnichannel  |
| 208.) |  Service: Customer Experience (CX) MindTouch Knowledge Management MindTouch offers mid-size to large organizations an enterprise-grade, AI-powered knowledge management platform built for customer self-service, agent assistance and departmental knowledge. The MindTouch platform intelligently captures, manages, extends, integrates and optimizes content across all channels, systems and devices resulting in an improved customer experience, increased agent productivity, enhanced operational efficiencies, and reduced costs. |
| 209.) |  Service: Employee Engagement Solutions Motivarnos.com Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment. |
| 210.) |  Service: Consultancies Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience. |
| 211.) |  Service: Outsourced Contact Center Services Contact Center Services Outsorcing Contact Center Services in different languages: - Customer Service Solutions. - Banking Contact Center. - Technical Support. - Outbound Campaigns. - Quality Management in cloud with eAlicia |
| 212.) |  Service: Outsourced Contact Center Services Multilingual Call-Center 24/7 outsourced customer service and multilingual contact center services. Data driven CRM services. Main references on bank, automotive, utility and FMCG industries. |
| 213.) |  Service: Cloud Contact Center Solutions MyCallCloud MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call. We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin... (read more) |
| 214.) |  CSAT.AI was launched by Navedas to transform Customer Experience with automated QA, compliance and real-time insights. CSAT.AI gamifies agent experience providing tools to reduce agent churn. Navedas has used its years of experience to leverage human expertise in customer service with machine learning/AI to improve Customer Satisfaction and Quality Assurance while reducing costs. Over 60 hardworking individuals make up our team including MBA’s, Engineers, Researchers and other professionals experienced in running businesses while resolving customer service issues. Services: • Analytics • Artificial Intelligence • Customer Experience (CX) • Training |
| 215.) |  Service: Outsourced Contact Center Services Demand Generation Services We are an International Business Process Outsourcing (BPO) Company We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls |
| 216.) |  Service: Cloud Contact Center Solutions Omni Channel Call Center Software in the Cloud Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, Messaging feature (SMS, Live Chat, Facebook, Instagram, WhatsApp and Telegram). allows you to interact with your customer under one window for multiple different channels. Nectar Desk offers variety of automations, automated calling campaigns, preview dialer and messaging campaigns. |
| 217.) |  Service: Speech Technology InTone Suite - Emotion Detection via Voice Analysis InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation. It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call. Nemesysco's contact center technology is also available in API and SDK forms. Please visit our website for information about our product portfolio. |
| 218.) |  Service: Cloud Contact Center Solutions NeoDove Customer communication platform NeoDove is an AI-powered, end to end tech-enabled customer communication and reporting solution that allows you to actively engage with your customers. It was built to ease the pain areas faced by most growing organizations in their pre and post-sales processes and to get rid of the limitations imposed by the traditional system, be it tracking leads, following up, connecting with customers or team productivity and efficiency. It has been built to meet all the sales needs of organizations and help them grow faster. Within a short span of being in business, Neodove has managed to develop an impressive client portfolio spanning across various industries - RealEstate, Automotive, Edutech, Finte... (read more) |
| 219.) |  Service: Customer Relationship Management NetHunt CRM NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration. Core Functionality: - one-click lead capturing; - pipeline and deals stage management; - unmatched integration with G Suite apps; - integration with Linkedin and other apps via Zapier; - automated contact sync; - bulk email campaigns, open and clicks tracking; - dashboard, performance reporting, and tasks; - full customisation. |
| 220.) |  Service: Telecoms SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) |
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