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Welcome to our 2022 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2022 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

221.) 
Orion Learning Services Inc.

Orion Learning offers learning courses, programs and assessments for all companies and industries worldwide.

We are a provider of ISO based call/contact center and customer service individuals and we have a wide-range of courses covering topics such as communications, customer service, project management, risk management and MORE!

Services:
Recruitment Products/Services
Remote Agent Solutions
Training

222.) 
Outsourcing Solutions
Service: Consultancies

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

223.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.

224.) 
PCA Advisors Ltd
Service: Consultancies

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

225.) 
PCS Software
Service: Recording

PCS GD
Call recording solution fully integrate to all main pbx solutions.

226.) 
Peak Support

Customer Service That Scales With You

We take customer service, technical support, and back office tasks off your hands so you can avoid the expensive and unnecessary costs of hiring a full-time support team. With Peak Support, new agents can be added in as little as one week! Your customers will get the exceptional service they deserve, while you get to focus on what you do best

227.) 
PEC Telecom
Service: IVR

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

228.) 
Pelorus Associates
Service: Consultancies

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.

229.) 
PerfectQue

Building Customer Support/Customer Success Team in Europe
PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products.

230.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

231.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

232.) Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

233.) 
Pointel

A certified Genesys partner specialized in improving customer experience by building contact center solutions. We offer the following solutions to our customers based on their business demands and technical needs.

CMS - CMS is a comprehensive tool for audit and change management automation. CMS provides the ability to manage change and helps to isolate and resolve issues quickly. CMS helps to identify issues proactively and address them before it causes an incident.

DCCM - DCCM empowers front-line supervisors and managers who are responsible for customer experience to managing the contact center efficiently. DCCM puts the controls in the hands of frontline managers, WFM analysts, comma...
(read more)


Services:
Analytics
Cloud Contact Center Solutions
Customer Experience (CX)
Surveys

234.) 
Premier Business Audio

Premier CX
Premier CX enables clients to optimise the way they interact with customers. We create great customer experiences over the phone, online, via email, video, text or live-chat. Our award-winning, strategic approach streamlines communication, creating a seamless and positive experience that is creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity: driving sales and reducing overheads.

From IVR design to In-Queue & On-Hold audio, Premier CX helps to maximise the opportunity for upsell and cross sell via targeted messaging. Contact centre agent training ensures consistency for a great experience with every call.

Our in-house video production experti...
(read more)

235.) 
Premier Business Audio

Premier CX
Customer experience is at the heart of everything we do. We specialise in optimising contact centre customer touch point channels. Leading with telephony, we work with over 300 big brands to help create brand consistency, improve customer satisfaction, and make operational contact centre savings.

236.) 
Premier Technologies Pty Ltd

Premier Contact Point
Premier Contact Point helps you deliver the ultimate customer experience with our class-leading multi-channel, cloud customer contact solution.

For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions.

Over that time, Premier has built its place as the market leader in cloud-based customer contact and secure payments technologies in Australia and overseas.

237.) 
Premiere Response

Omnichannel US Domestic Contact Center for the World's Most Trusted Brands
At Premiere Response, a division of American Customer Care (ACC), we deliver exceptional customer care to companies that view service as a business differentiator. 

We care for the customers of the world’s most trusted brands with service experiences that drive loyalty and lifetime value.

Our teams are dedicated to single-brand programs and are carefully selected to reflect the spirit and voice of the brand.  Known for our high-touch service and consultative approach, we partner with top CX technology solutions to customize programs for your customer.

We work with major brands across multiple industries, including:

- CPG

- Food/Beverage

- Wine/Spirits

- Consumer Products

- Personal Care/Wellness

- Consumer Electronics

- Pharmaceuticals

- Retail/E-Commerce

238.) 
PRILINK

Prilink collects network metadata directly from network demarc point or mirror port and build a full stack of contact center analytics from ground up, giving an authentic view of network traffic, both in the cloud and onsite. You can visualize all forms of customer interactions from the network side, and quickly identify and resolve network connectivity, call blockage, quality and security issues that are out of the scopes of internal analytics.

Services:
Analytics
Cloud Contact Center Solutions
Computer Telephony Integration
Telecoms

239.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

240.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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