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Welcome to our 2022 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2022 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

241.) 
Vads

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot, and Automation Process.

We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals.

Services:
Analytics
Artificial Intelligence
Business Continuity
Cloud Contact Center Solutions
Consultancies
Customer Experience (CX)
Customer Relationship Management
Inbound Call Handling Services
Omnichannel
Outsourced Contact Center Services
Recruitment Products/Services
Remote Agent Solutions
Training
Workforce Management

242.) 
Pusula

Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience.
With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations.
Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l...
(read more)

243.) 
Puzzel

Puzzel Contact Centre
Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.

Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
(read more)

244.) 
QPC Ltd.

QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments.

QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.


Services:
Analytics
Cloud Contact Center Solutions
Customer Experience (CX)
Workforce Management

245.) 
Radius Global Solutions

Global, Multi channel, contact services for the entire customer life cycle, including sales, customer care, support, and collections.

246.) 
Raya CX

Contact Center and Business Process Outsourcing
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 15 different languages.

247.) 
RDI Corporation

Contact Center Services
RDI provides customized and highly strategic business solutions through a fully integrated outsourcing model. RDI’s motto “Winning Smart” sums up our value proposition of helping clients strategize, connect, and win with their customers.

RDI contact centers provide robust inbound and outbound business to consumer services and B2B services such as:
• Omni-Channel Support (Phone, Chat, Email, Text, & Social Media)
• Lead generation
• Customer Service and Retention
• Total Outbound Sales Solutions
• Acquisition
• Up-Sell & Cross-Sell
• Customer Satisfaction
• Tech Support & Help Desk
• Appointment Scheduling
• Direct Response Support
• Warranty & Returns Management
• Account Management
• Back Office Support

248.) 
REAM Customer Experience Consultancy

Customer Experience Boutique Consulting in Ghana and West Africa
We are a ONE STOP SHOP for all things Customer Experience. Our service offering is divided into multiple functions and ranges from Consulting Services, Training Programs and Recruitment. REAM CXC Ltd. brings the capabilities of Customer
Experience services with the flexibility and personalization that only REAM CXC can deliver.

1. CX, CC and CS Consulting - Journey Mapping, Strategy Design, VoC Design etc.
2. CX, CC and CS Training, C-Suite Workshops, Training and Development etc.
3. CX, CC and CS Recruitment and Executive Search
4. CX, CC and CS Solutions and Systems Procurement

249.) 
Ringover

Ringover
Ringover combines unlimited calls, group messaging and video conferencing into one easy-to-use app. You can integrate it with your CRM and helpdesk tools in just a few clicks with no expertise needed.

250.) 
Sage Advantage

Quality Assurance for Call Centers
Provides dedicated contact center quality assurance and compliance teams. You can utilize our quality platform or yours. We also provide back-office processes for quality and compliance. Utilize either managed AI driven process or human evaluative process and teams.

251.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

252.) 
SCC Services Group
Service: Consultancies

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

253.) 
Scopserv Integrated Services
Service: Telecoms

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

254.) 
Selindo Alpha

CX, OMNI ch, Automation, Analytics, WFM, VoC and many other solution modules for CX
As a System Integrator with more than 30 years experience in integration, deployment and maintaining CX in various vertical industries such as FSI (Bank/Insurance/e-Commerce), BPO, Telco, Manufacturing, Services - either on premises or cloud.

255.) 
Sensée

Sensée helps UK organisations to improve their business performance and provide customer service. Our team of service advisors (as well as our support and management staff) are employed and work entirely from home, handling enquiries over the phone as well as via email, webchat, text and social media. Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem create accessible careers for people anywhere, and sustainability for our planet and communities.... while our secure working practices ensure that we are FCA authorised as well as ISO accredited.

Services:
Cloud Contact Center Solutions
Outsourced Contact Center Services

256.) 
Service Quality Institute

We will help you keep customers, build market share and improve the performance of the entire work force with a superior customer service strategy.

Services:
Customer Experience (CX)
Training

257.) 
Servion

Contact Center & CX Design, Implementation and Management
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Our services include CX Design, Contact Center Migration to the Cloud, Automation & Self-service, Contact Center Analytics, Workforce Engagement and Managed Services.

258.) 
Sevis Systems

eCallMe! - Customer Engagement Solutions
eCallMe! - A customer engagement solution enabling an enterprise to get get good calls answered, protect their brand and its customers from answering spoofed calls. The overall customer experience is enhanced with Trusted Caller ID which brings trust to the phone call by indicating the logo of the enterprise, purpose of the call along verified call identifier.

259.) 
Simucall limited

Assessment of Contact centre job applicants
Pay As You Go remote assessment tool for contact centre job applicants.

NO set up or registration fee and NO minimum use contract

Assess your applicants ability to listen to a caller, recognise the important pieces of information and record them into a logging system swiftly and accurately under pressure.

Full management dashboard

Pay per completed assessment (no charge if abandoned or not taken by the deadline you set)

Choice of assessment environments - including Insurance claims, Financial transactions, Emergency service calls, Utility defect report and IT Helpdesk

Variety of UK accents used by callers (of different ages and genders)

You retain control of all communication with the applicants

260.) 
Skybridge Americas

Contact Center Solutions. Customer Care, Sales and Help Desk. BPO
Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.
Talk to us. We’re looking forward to listening. And, we’d love to talk about working with you.
 

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