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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

241.) 
Tethr
Service: Analytics

Tethr is a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales best-practice research to surface contextual insights from phone calls, chats, emails and other customer interactions. Companies use Tethr to turn large amounts of unstructured voice of customer conversation data into insights they can deploy to improve their customer experience.

242.) 
The Call Center Source

Contact Center Outsourcing Advisors
The Call Center Source is a contact center advisory firm supporting clients with their outsourcing initiatives. Our clients range from smaller start-up companies seeking to support their products and services with outsourced support to larger global companies evaluating a partner transition or complementary outsourced partner relationships.

We have partnered with large network of global BPOs and provide no-cost vendor referrals and serve as an expert resource for your team. We carefully qualify vendors for you so your team can focus on your business and deal only with vendors that match your criteria.

Our team has spent decades in leadership with multiple outsourcers affording our c...
(read more)

243.) 
The Customer Lifeguard

The Customer Lifeguard, is on a mission to save the world from bad customer service.Helping you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and technology are aligned to provide positive outcomes for your customers and colleagues.


We take a unique approach that eschews the newest shiny technology toys as normal starting points for business transformation and focuses on getting back to basics with four fundamental principles founded on the concept of simplicity and that are vital to underpinning a successful customer experience strategy:

The Customer Lifeguard creates winning and sustainable customer inter...
(read more)

244.) 
The Forum
Service: Training

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.

245.) 
The Phone Number Testing Company
Service: Telecoms

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial

246.) 
The SaaSy People

The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We also offer outsourced managed services, onboarding, virtual receptionist and live chat concierge.


247.) 
The Taylor Reach Group
Service: Consultancies

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)

248.) 
The TeleServices Company

Call Center Outsourcing
We provide multi-lingual (Arabic, English, Hindi, Tagalog, and more) call center services with advanced technology and high quality standards in UAE and abroad.

249.) 
Transparent BPO

Multi-channel customer service and sales outsourcing
We design flexible and customizable BPO solutions for mid-size and enterprise companies using inbound and outbound voice, SMS, social media, and email. We also provide IVR, quality monitoring, and back-office processing services. We create the right mix of value and quality to fit your business needs.

250.) 
TrendzAct

We specialize in data-rich, complex support or sales process for mid & enterprise-sized contacts centers. Trendzact thrives on challenging implementations and difficult workflows. Our versatile CRM platform is backed by always-available experts.

We are passionate about helping our clients achieve their goals and provide meaningful solutions that allow them to efficiently manage their operations and maximize existing applications.

We specialize in developing enterprise-class back-office systems while integrating existing legacy systems. Unlike traditional siloed business units pieced together, our holistic support solution is a tightly integrated resource stack allowing ultimate visibility and control resulting in best outcomes on every metric.

Services:
Artificial Intelligence
Customer Relationship Management

251.) 
Trillys Systems
Service: Analytics

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"

252.) 
Tru29 Outsource Solutions Inc.

Tired of seeing numerous websites that display pre-designed outsourcing services that don't meet your business needs? This is exactly what Tru29 is all about. What business processes can be outsourced and handled by Tru29 for you?

A.) Front Office Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business.

B.) Back Office Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background.

C.) Knowledge Process Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training.

D.) Cu...
(read more)


Services:
Customer Experience (CX)
Dialer Solutions
Inbound Call Handling Services
Outsourced Contact Center Services
Translation Services

253.) 
UNI Partners

UNI is a BPO/CX/Contact Center Outsourcing Advisory. We source best in class and provide project oversight to our clients with over 500 Contact Center & GigCX Suppliers located Globally speaking just about any language

254.) 
Unicom Services Ltd.
Service: Headsets

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

255.) 
United Call Centers

Multilingual Telesales & Customer Support
Creating value for our Partners is at the heart of our service attitude.
This way telesales naturally became the hallmark of United Call Centers.

The majority of our portfolio is built around sales. We put significant emphasis on delivering soft skill trainings for our colleagues, which we established based on our expertise gained over 20 years, perfecting the sales strategies for different areas.

We have several years of experience supporting the world's leading companies, supporting hundreds of consumer electronics products and services all at the same time in multiple languages. Thanks to our unique training methods our colleagues are always up to date concerning the latest product changes.

256.) 
Unity Connected Solutions

Five9
We are the Canadian Partner of the Year for Five9, the leading Cloud Contact Centre solution. True omni-channel cloud contact centre, inbound, outbound, blended for Chat, Social, email, bots, voice and more. Uses AI to supplement and even triage contacts before handing off to an agent for increased productivity and improved customer experience.

We operate in Canada - coast to coast - and now, with Five9 data centres located in Canada, customers do not have to worry about data sovereignty and privacy.

257.) 
US4 Group

White Label Solutions
US4 Group provides BPO and Omni-Channel Contact Center Solutions for small & medium sized businesses. We offer highly competitive rates for boutique solutions - On-shore, Off-shore, and Near-shore blended solutions.

We also provide seasonal, and promotional support services to other contact centers worldwide.

258.) 
VCC Live

VCC Live, formerly known as Virtual Call Center, is an innovative cloud-based contact centre technology company focusing on the global market. Its technology is utilized in 32 countries and its customers can initiate calls to 92 countries worldwide.

259.) 
VeriCall

VeriCall distinguish ourselves with a modern approach to sales and service which embraces information technology practices. A blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand.

Our flexible 24/7 service delivery model helps our clients to realise improved customer experience outcomes.

260.) 
Vion Consulting

Vion Consulting Private Limited is a technology company delivering enterprise customer engagement solutions, using on-premise, hosted or cloud based platforms from global leaders.

Services:
Cloud Contact Center Solutions
Customer Experience (CX)
 

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