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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

261.) 
Vonage

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike.

262.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)

263.) 
Voxologic Limited

Professional services for Amazon Connect, Twilio, Genesys PureCloud
Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service.

264.) 
VOXYS

Client Service BPO
360° client service BPO in B2B and B2C markets. Technical support, telemarketing, and back office processing for financial, retail, insurance, FMCG, logistic, real estate, production, medical, telecommunications other commercial companies and public sector institutions.

265.) 
VOZIQ

VOZIQ Predictive Customer Retention Solution
VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.

With pre-built AI/ML models using both structured and unstructured data, risk driver libraries and multiple deployment options, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance.

266.) 
Webhelp

Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Em...
(read more)

267.) 
Westshore BPO Pvt Ltd

For our Clients:
• To provide the same complete quality of service offered by large multi-national call centers, to the SME’s, entrepreneurs and professionals in all the major and emerging markets.
• To provide a close “partnership” like arrangement where the
goal is mutual growth and success.

Westshorebpo's mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:
• High quality customer service and back office associates;
• Best practice management processes;
• True cost saving proposition;
• Process transparency; and
• Continuous improvement methodologies

268.) 
Working Solutions

Virtual, On-demand, & Onshore Contact Center Outsourcing

269.) 
World Connection

World Connection is a provider of contact center services and solutions, including customer service, sales, technical support, back office, and consulting.

Supporting our clients is our what we live for. With a team of professionals on staff, we are dedicated to giving you timely and expert assistance. Our client support team receives continuous education on the latest services, technologies, procedures and analytical tools.

Our mission is to provide you with prompt and professional strategies that meet your needs, so you can focus on achieving your operational objectives.

270.) 
Xceed

Xceed is a global provider of quality multilingual Business Process Outsourcing Services. In 2003 we started our first state of the art call center operation in Smart Village. With the perseverance and determination of our staff and top management, we now serve seven sites within Egypt, a site in Morocco and a site in Mauritius, with an operating capacity of more than 10’000 web-enabled, multi-channel workstations. We Proudly manage various international & local programs; providing a wide array of customer care services in different languages. With our vast experience in the BPO industry and as one of the leading solutions providers in the EMEA region. We provide 360° attention to our custom...
(read more)

271.) 
Xdroid
Service: Analytics

Xdroid is an independent, privately-owned software development company. This enables us to respond to changes quickly.

Our Artificial Intelligence solution, based on deep expertise, reveals the truth about your customer interactions and will help you to communicate better.

Analytics knowledge is the backbone of our development team. Years of experience in developing high-tech software for contact centers of financial institutions, utility companies, telecom operators, etc., give us an incredible edge.

We help you to predict and anticipate in an uncertain and turbulent environment. Communicate better.

272.) 
Xiamen Mairdi Electronic Technology Co., Ltd
Service: Headsets

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.

273.) 
Zappix

Visual IVR
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.

274.) 
ZZ Group

Zoga Excellence Services (Z. E. S) is a limited liability partnership registered in the Republic of Albania, Tirana City, for tax purposes. It is founded by Mr. Ertigen Zoga, a former Customer Care Services head of ZZGROUP. Mr. Zoga has brought together a highly respected group of relations specialists who have a total of 5 years of combined experience with this industry.

The company’s headquarters are located in Tirana, Albania. The facilities include office spaces, conference rooms, and a phone center. The company starts offering services in September 2020.
Z. E. S offers a wide range of call center services including inbound calls. We provide multilingual services in English, Spanish...
(read more)
 

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