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Welcome to our 2022 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2022 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

261.) 
Skyetel

SIP Trunking
Skyetel provides SIP trunking solutions and DIDs to help businesses communicate with their teams and customers. We are a green company staying carbon neutral through the power of renewable energy.

262.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment

263.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

264.) 
Summatti

Analysis that empowers your business
Get actionable insights from all your customer interactions

265.) 
SupportLogic

SupportLogic SX
SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience.

266.) 
Synthetix

Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.

Services:
Artificial Intelligence
Cloud Contact Center Solutions
Customer Experience (CX)
Knowledge Management
Messaging Systems
Omnichannel

267.) 
Sytel Limited

Softdial Contact Center™
Softdial Contact Center™ is a flexible, cloud-based contact centre and telecommunications platform. Facilities include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture.

268.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

269.) 
Tafaseel

award winning Portal is an all in one workspace platform that is a fully comprehensive suite for your business. It has
the capability to handle all forms of communication which includes voice, video, chat, email, social media,
SMS, fax and more. The elegance and simplicity of this suite of services means the Happiness Officers can
provide proactive, personalized service and deeper engagement with each customer regardless of the
channel.

Every day, our employees deliver next generation customer experience and help companies to connect
better with their customers. We create better business outcomes and differentiate our clients through
technology, design, data, process and people.
Ta...
(read more)

270.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

271.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

272.) 
Teckinfo Solutions Pvt. Ltd.

Incorporated in 1995, Teckinfo is a provider of unified contact center software solutions (comprising of call center software for inbound/outbound, work from home agent(WFH), progressive, preview & predictive dialer, IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, video, email, WhatsApp, social media e.g. facebook, twitter etc, chat, chatbot, vociebot & WhatsApp bots, mobile app for feet on street(FOS) staff & many more features) along with Help desk, Ticketing and Lead Management software. Not only do we provide contact center software and help desk software, we also specialize in delivering industry Specific CIM solutions. We have a dedicated 24 X...
(read more)


Services:
Artificial Intelligence
Automated Call Distributors
Business Continuity
Computer Telephony Integration
Dialer Solutions
Help Desk Software
IVR
Omnichannel
Recording
Remote Agent Solutions

273.) 
Tegsoft

Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.

It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.

Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.

Tegsoft has a variety of ready-to-use integrations with other...
(read more)

274.) 
Telebu

TelebuHub
TelebuHub is a single-window cloud call center software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended contact center.

With Missed Call Services, Cloud IVR & Outbound calling, Hub makes business calling easy!

275.) 
Telecom, Inc

Contact Center Services
Telecom, Inc. is a premier provider of outsourced contact center solutions. Based in the San Francisco Bay Area and in business since 1993, we are privately owned and operated. We operate as a mid-size boutique provider offering both the personal attention our partners require and the capacity to support their growth needs.

All Telecom Inc. employees are located in the United States and are specialists, offering experience, maturing, and education to the programs they are assigned to. Our combination of customized services, cutting-edge technology, and operational expertise enables our clients to increase revenue, reduce costs, and build successful customer relationships.

Telecom Inc....
(read more)

276.) 
Telecoms Supermarket India

Telecoms Supermarket India offers the first full-featured product of it’s kind in India, containing all components required to run a complete contact center without having to mix, match and experiment. Let you focus and achieve your business goals efficiently without having to struggle with technology!


We all understand that customer expectations are increasing with increase in demanding for relevant and helpful solutions and services. When looking for a right provider for contact center solutions, only one name comes on top of the list and that is Telecoms Supermarket India which compares and offers the best contact centre solutions most applicable to your business needs. Customers hav...
(read more)

277.) 
Teleperformance

Global leader in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world.
Teleperformance Turkey has been providing outstanding customer experience via customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media management, analytics solutions and digital transformations projects to the world's leading companies since 1995 with 3.750 interaction experts in 5 locations (İstanbul, Balıkesir, Uşak and Anta...
(read more)

278.) 
Televergence
Service: Telecoms

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

279.) 
TELNOVO Communications

TELNOVO is an Enterprise Communications Service provider with offices in the Philippines and USA. We help businesses reduce their communications cost by providing them communications solutions

280.) 
Tethr
Service: Analytics

Tethr is a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales best-practice research to surface contextual insights from phone calls, chats, emails and other customer interactions. Companies use Tethr to turn large amounts of unstructured voice of customer conversation data into insights they can deploy to improve their customer experience.
 

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