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Welcome to our 2023 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2023 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list


Contact Center & CX Design, Implementation and Management
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Our services include CX Design, Contact Center Migration to the Cloud, Automation & Self-service, Contact Center Analytics, Workforce Engagement and Managed Services.

Sevis Systems

eCallMe! - Customer Engagement Solutions
eCallMe! - A customer engagement solution enabling an enterprise to get get good calls answered, protect their brand and its customers from answering spoofed calls. The overall customer experience is enhanced with Trusted Caller ID which brings trust to the phone call by indicating the logo of the enterprise, purpose of the call along verified call identifier.

Simucall limited

Assessment of Contact centre job applicants
Pay As You Go remote assessment tool for contact centre job applicants.

NO set up or registration fee and NO minimum use contract

Assess your applicants ability to listen to a caller, recognise the important pieces of information and record them into a logging system swiftly and accurately under pressure.

Full management dashboard

Pay per completed assessment (no charge if abandoned or not taken by the deadline you set)

Choice of assessment environments - including Insurance claims, Financial transactions, Emergency service calls, Utility defect report and IT Helpdesk

Variety of UK accents used by callers (of different ages and genders)

You retain control of all communication with the applicants

Skybridge Americas

Contact Center Solutions. Customer Care, Sales and Help Desk. BPO
Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.
Talk to us. We’re looking forward to listening. And, we’d love to talk about working with you.


SIP Trunking
Skyetel provides SIP trunking solutions and DIDs to help businesses communicate with their teams and customers. We are a green company staying carbon neutral through the power of renewable energy.


Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.


Analysis that empowers your business
Get actionable insights from all your customer interactions


SupportLogic SX
SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience.


Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.

Artificial Intelligence
Cloud Contact Center Solutions
Customer Experience (CX)
Knowledge Management
Messaging Systems

Sytel Limited

Softdial Contact Center™
Softdial Contact Center™ is a flexible, cloud-based contact centre and telecommunications platform. Facilities include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture.

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation


award winning Portal is an all in one workspace platform that is a fully comprehensive suite for your business. It has
the capability to handle all forms of communication which includes voice, video, chat, email, social media,
SMS, fax and more. The elegance and simplicity of this suite of services means the Happiness Officers can
provide proactive, personalized service and deeper engagement with each customer regardless of the

Every day, our employees deliver next generation customer experience and help companies to connect
better with their customers. We create better business outcomes and differentiate our clients through
technology, design, data, process and people.
(read more)


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

Teckinfo Solutions Pvt. Ltd.

Incorporated in 1995, Teckinfo is a provider of unified contact center software solutions (comprising of call center software for inbound/outbound, work from home agent(WFH), progressive, preview & predictive dialer, IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, video, email, WhatsApp, social media e.g. facebook, twitter etc, chat, chatbot, vociebot & WhatsApp bots, mobile app for feet on street(FOS) staff & many more features) along with Help desk, Ticketing and Lead Management software. Not only do we provide contact center software and help desk software, we also specialize in delivering industry Specific CIM solutions. We have a dedicated 24 X...
(read more)

Artificial Intelligence
Automated Call Distributors
Business Continuity
Computer Telephony Integration
Dialer Solutions
Help Desk Software
Remote Agent Solutions


Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.

It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.

Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.

Tegsoft has a variety of ready-to-use integrations with other...
(read more)


TelebuHub is a single-window cloud call center software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended contact center.

With Missed Call Services, Cloud IVR & Outbound calling, Hub makes business calling easy!

Telecom, Inc

Contact Center Services
Telecom, Inc. is a premier provider of outsourced contact center solutions. Based in the San Francisco Bay Area and in business since 1993, we are privately owned and operated. We operate as a mid-size boutique provider offering both the personal attention our partners require and the capacity to support their growth needs.

All Telecom Inc. employees are located in the United States and are specialists, offering experience, maturing, and education to the programs they are assigned to. Our combination of customized services, cutting-edge technology, and operational expertise enables our clients to increase revenue, reduce costs, and build successful customer relationships.

Telecom Inc....
(read more)

Telecoms Supermarket India

Telecoms Supermarket India offers the first full-featured product of it’s kind in India, containing all components required to run a complete contact center without having to mix, match and experiment. Let you focus and achieve your business goals efficiently without having to struggle with technology!

We all understand that customer expectations are increasing with increase in demanding for relevant and helpful solutions and services. When looking for a right provider for contact center solutions, only one name comes on top of the list and that is Telecoms Supermarket India which compares and offers the best contact centre solutions most applicable to your business needs. Customers hav...
(read more)

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