| 301.) |  Service: Outsourced Contact Center Services Global leader in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world. Teleperformance Turkey has been providing outstanding customer experience via customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media management, analytics solutions and digital transformations projects to the world's leading companies since 1995 with 3.750 interaction experts in 5 locations (İstanbul, Balıkesir, Uşak and Anta... (read more) |
| 302.) |  Service: Cloud Contact Center Solutions KruptoConnect Telerain offers a comprehensive package consisting of the Omnichannel Contact Center along with the Service Desk software. It is an ideal choice for the Customer Service because of its ease of use and guarantees to deliver a wonderful customer experience. Instantly connect and engage with customers via any channels Phone Chat video SMS Social Media   |
| 303.) |  Service: Telecoms Long Distance and Toll Free Specialists for Contact Centers Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms. Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.   |
| 304.) |  Service: Cloud Contact Center Solutions TELNOVO is an Enterprise Communications Service provider with offices in the Philippines and USA. We help businesses reduce their communications cost by providing them communications solutions  |
| 305.) |  Service: Artificial Intelligence Openquestion OpenQuestion revolutionizes customer experience and operational efficiency by automating first response when customers call your contact center. Designed for platform independence, connect to existing technology infrastructure no matter how your call center tech stack is designed. Utilizing advanced AI techniques, a patented Teneo Linguistic Modeling Language (TLML), and integrated conversational context to evaluate and understand what customers need, evaluate sentences, recognize word patterns, and clearly identify caller needs. This functionality interprets caller intent and swiftly routes customer calls to the most suitable agent, providing details of the request before the agent picks up. Additionally, automation can be added to handle customer queries without human intervention. |
| 306.) |  Service: Analytics Tethr is a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales best-practice research to surface contextual insights from phone calls, chats, emails and other customer interactions. Companies use Tethr to turn large amounts of unstructured voice of customer conversation data into insights they can deploy to improve their customer experience. |
| 307.) |  Service: Outsourced Contact Center Services Contact Center Outsourcing Advisors The Call Center Source is a contact center advisory firm supporting clients with their outsourcing initiatives. Our clients range from smaller start-up companies seeking to support their products and services with outsourced support to larger global companies evaluating a partner transition or complementary outsourced partner relationships. We have partnered with large network of global BPOs and provide no-cost vendor referrals and serve as an expert resource for your team. We carefully qualify vendors for you so your team can focus on your business and deal only with vendors that match your criteria. Our team has spent decades in leadership with multiple outsourcers affording our c... (read more) |
| 308.) |  Service: Customer Experience (CX) The Customer Lifeguard, is on a mission to save the world from bad customer service.Helping you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and technology are aligned to provide positive outcomes for your customers and colleagues. We take a unique approach that eschews the newest shiny technology toys as normal starting points for business transformation and focuses on getting back to basics with four fundamental principles founded on the concept of simplicity and that are vital to underpinning a successful customer experience strategy: The Customer Lifeguard creates winning and sustainable customer inter... (read more) |
| 309.) |  Service: Training Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors. We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions. |
| 310.) |  Service: Telecoms Phone Number Testing and Validation Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test. If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers. We offer a free no obligation test trial |
| 311.) |  Service: Computer Telephony Integration Primas CX Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level. It provides a set of tools that every contact center needs, over and above their vendor features. *Advanced Call Back in Queue & SMS in Queue *Agent Screen Pop *Chatbot Automation *Welcome Back Greeting *Post Contact Survey *Dropped Call Reconnect *Digital Front Door & Many more As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry. |
| 312.) |  Service: Outsourced Contact Center Services The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We also offer outsourced managed services, onboarding, virtual receptionist and live chat concierge. |
| 313.) |  Service: Consultancies Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. Taylor Reach has worked with contact cen... (read more) |
| 314.) |  Service: Outsourced Contact Center Services Call Center Outsourcing We provide multi-lingual (Arabic, English, Hindi, Tagalog, and more) call center services with advanced technology and high quality standards in UAE and abroad. |
| 315.) |  Service: Outsourced Contact Center Services Utilizing cutting-edge technology The VirtualBPO provides World Class Customer Service and Technical Support to small and medium-sized enterprises through virtual and hybrid staffing from the Americas and the Asia Pacific regions. |
| 316.) |  Service: Outsourced Contact Center Services Multi-channel customer service and sales outsourcing We design flexible and customizable BPO solutions for mid-size and enterprise companies using inbound and outbound voice, SMS, social media, and email. We also provide IVR, quality monitoring, and back-office processing services. We create the right mix of value and quality to fit your business needs. |
| 317.) |  We specialize in data-rich, complex support or sales process for mid & enterprise-sized contacts centers. Trendzact thrives on challenging implementations and difficult workflows. Our versatile CRM platform is backed by always-available experts. We are passionate about helping our clients achieve their goals and provide meaningful solutions that allow them to efficiently manage their operations and maximize existing applications. We specialize in developing enterprise-class back-office systems while integrating existing legacy systems. Unlike traditional siloed business units pieced together, our holistic support solution is a tightly integrated resource stack allowing ultimate visibility and control resulting in best outcomes on every metric. Services: • Artificial Intelligence • Customer Relationship Management |
| 318.) |  Service: Analytics ActuCall Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?" |
| 319.) |  Tired of seeing numerous websites that display pre-designed outsourcing services that don't meet your business needs? This is exactly what TRU29 is all about. What business processes can be outsourced and handled by TRU29 for you? A.) Front Office Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business. B.) Back Office Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background. C.) Knowledge Process Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training. D.) Cu... (read more) Services: • Customer Experience (CX) • Dialer Solutions • Inbound Call Handling Services • Outsourced Contact Center Services • Translation Services |
| 320.) |  Service: Omnichannel Customer Interaction Automation Delivering Ai -powered process automation and digital engagement tools. Onto existing technology stack as well as part of a total suite of offerings including Omnichannel contact centre. We work through partners who can add services and bespoke solutions. |
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