Welcome to our 2023 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.
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If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link
2023 Buyers Guide
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| 321.) |  Tired of seeing numerous websites that display pre-designed outsourcing services that don't meet your business needs? This is exactly what TRU29 is all about. What business processes can be outsourced and handled by TRU29 for you? A.) Front Office Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business. B.) Back Office Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background. C.) Knowledge Process Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training. D.) Cu... (read more) Services: • Customer Experience (CX) • Dialer Solutions • Inbound Call Handling Services • Outsourced Contact Center Services • Translation Services      |
| 322.) |  Service: Omnichannel Customer Interaction Automation Delivering Ai -powered process automation and digital engagement tools. Onto existing technology stack as well as part of a total suite of offerings including Omnichannel contact centre. We work through partners who can add services and bespoke solutions. |
| 323.) | UNI Partners Service: Outsourced Contact Center Services UNI is a BPO/CX/Contact Center Outsourcing Advisory. We source best in class and provide project oversight to our clients with over 500 Contact Center & GigCX Suppliers located Globally speaking just about any language |
| 324.) |  Service: Headsets Contact center headsets and conference solutions Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications. Products and Services: * Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters. * Conference systems - audio video terminals, personal and group multipoint conferences. * Telecom Products - office wired and wireless phones, dect systems, softphones. * Video conference software for contact centers and offices. * Unified Communication Solution. |
| 325.) |  Service: Outsourced Contact Center Services Multilingual Telesales & Customer Support Creating value for our Partners is at the heart of our service attitude. This way telesales naturally became the hallmark of United Call Centers. The majority of our portfolio is built around sales. We put significant emphasis on delivering soft skill trainings for our colleagues, which we established based on our expertise gained over 20 years, perfecting the sales strategies for different areas. We have several years of experience supporting the world's leading companies, supporting hundreds of consumer electronics products and services all at the same time in multiple languages. Thanks to our unique training methods our colleagues are always up to date concerning the latest product changes. |
| 326.) |  Service: Cloud Contact Center Solutions Five9 We are the Canadian Partner of the Year for Five9, the leading Cloud Contact Centre solution. True omni-channel cloud contact centre, inbound, outbound, blended for Chat, Social, email, bots, voice and more. Uses AI to supplement and even triage contacts before handing off to an agent for increased productivity and improved customer experience. We operate in Canada - coast to coast - and now, with Five9 data centres located in Canada, customers do not have to worry about data sovereignty and privacy. |
| 327.) |  Service: Customer Experience (CX) Consulting Through our consultancies, trainings, courses, lectures, we have helped companies such as Citibank, Mary Kay, O Boticário, Havaianas, Oracle, Entel Chile, Atento Peru, Atento Brasil, Peoplesoft, among others. We work with the best practices in Customer Experience, Customer Success, Data Governance, Information Technology, Customer Service, Business Analysis, Innovation, Project Management. |
| 328.) |  Service: Outsourced Contact Center Services White Label Solutions US4 Group provides BPO and Omni-Channel Contact Center Solutions for small & medium sized businesses. We offer highly competitive rates for boutique solutions - On-shore, Off-shore, and Near-shore blended solutions. We also provide seasonal, and promotional support services to other contact centers worldwide. |
| 329.) |  Service: Cloud Contact Center Solutions VCC Live, formerly known as Virtual Call Center, is an innovative cloud-based contact centre technology company focusing on the global market. Its technology is utilized in 32 countries and its customers can initiate calls to 92 countries worldwide. |
| 330.) |  Service: Outsourced Contact Center Services VeriCall distinguish ourselves with a modern approach to sales and service which embraces information technology practices. A blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand. Our flexible 24/7 service delivery model helps our clients to realise improved customer experience outcomes. |
| 331.) |  Vion Consulting Private Limited is a technology company delivering enterprise customer engagement solutions, using on-premise, hosted or cloud based platforms from global leaders. Services: • Cloud Contact Center Solutions • Customer Experience (CX) |
| 332.) |  Service: Remote Agent Solutions Virtual Express Inc. Virtual Express Inc. is a modern provider of virtual assistants that deliver business-impacting services: we are a company made up of manually selected, expertly trained and highly-knowledgeable virtual assistant professionals dedicated to helping companies and realtors in their administrative tasks. Our unique service model helps clients generate more leads, increase overall traffic and sales, as well as improve communication through our team of experts. Services: *Customer Service *Inside Sales Associate *Virtual Executive Assistant *Admin Manager *Operations Manager *Social Media Manager *Content Creator *Graphic Designer *CRM Data Manager *Lead Generation Specialist *Bookkeeper *Transaction Coordinator |
| 333.) |  Service: Artificial Intelligence virtualQ’s AI-based, enterprise solutions virtualQ GmbH designs and develops enterprise software that enables companies to control incoming calls to its service centers 24/7 without waiting times. We offer an intuitive virtual assistant platform that reduces waiting times on the phone, provides information to callers, answers recurring customer inquiries, collect customer satisfaction surveys, and display a data dashboard to track performance. We employ artificial intelligence to provide intelligent call-backs, appointments, FAQ bots, voice IVR, virtual assistants, high call volume management, and more! All of our products and services are quick add-on solutions for companies who want to take advantage of AI. |
| 334.) |  Service: Customer Experience (CX) Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days. |
| 335.) |  Service: Cloud Contact Center Solutions Cloud Contact Center Solutions and Consulting VocalPoint Consulting is an independent technology consulting firm with a focus on Unified Communications, Contact Center, and Cloud Services. We help businesses procure, implement, and support any and all technology to help your business communicate internally and externally. Whether that involves a paradigm shift from premise based solutions to cloud solutions or if you're trying to make process improvements to help your business communicate more effectively, we can help. |
| 336.) |  Service: Analytics Voipfuture Qrystal Qrystal provides communication service providers, wholesalers, enterprises, call centers and cloud-based voice providers with unique, dual visibility monitoring capabilities for analysing both SIP and RTP packets. Unlike other solutions, Qrystal provides visibility into both control and media plane. This way, you get the full picture of in-call user experience, all in one place. Voipfuture’s patented technology automatically identifies typical impairment patterns, allowing you to reduce the time it takes to fix problems. |
| 337.) |  Service: Cloud Contact Center Solutions VoIPstudio provides a complete Hosted Call Center Solution for small business. It includes all the features needed to build a call center straight out of the box: virtual switchboard, secure and compliant call recording, sophisticated call flows, ACD queues, ring groups, IVR and time-based for advanced routing, ready-to-run virtual wallboard and much more. VoIPstudio Call Center Solution integrates with leading CRMs and webhooks and it's backed by 24/7 technical support. |
| 338.) |  Voiptime Cloud is a call center software vendor with 13+ years of experience in telecommunication and call center establishment. We successfully implement our call center software for different industries and types of clients (BPO, call center outsourcing, banking, and insurance, manufacturing, sales & telemarketing, etc.). Our goal is to make cold calling less time-consuming and increase live conversations with your potential clients. Receive more transparency and control over the work of your team with Voiptime Cloud! Our clients operate in the USA, Canada, UK, Israel, and countries of the CIS region. We never stop achieving. Day after day, we improve our products to make our client... (read more) Services: • Automated Call Distributors • Cloud Contact Center Solutions • Dialer Solutions • Omnichannel |
| 339.) |  Service: Cloud Contact Center Solutions Voiso Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case. For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For... (read more) |
| 340.) |  Service: Cloud Contact Center Solutions Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike. |
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