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| 41.) |  Service: Omnichannel CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) PH: +1 305 766 3264     |
| 42.) |  Service: Remote Agent Solutions Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more) PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK) |
| 43.) |  Service: Outsourced Contact Center Services CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities. With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and... (read more) PH: 1 (212) 408-3800  |
| 44.) |  Service: Visual Communications Co-Browsing Integration Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time. |
| 45.) |  Service: Outsourced Contact Center Services Virtual Assistant Services Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers. Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls. This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p... (read more) PH: 0333 600 5005 |
| 46.) |  Service: Cloud Contact Center Solutions From AI - WFO and everything in between! Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations. PH: 800-741-2998 |
| 47.) |  Dialfire instantly turns your browser into a complete outbound call center. Intuitive user interface Powerful predictive dialer with inbound call blending Support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts Services: • Cloud Contact Center Solutions • Dialer Solutions • Remote Agent Solutions • Telecoms |
| 48.) |  Service: Telecoms Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team. |
| 49.) |  Service: Customer Relationship Management Zoho CRM Suite Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs : - Multi Channel Lead Management - Sales Force Automation - Quotation & Order Management - Full 'Lead to Order' process - After Sales Services - Social Media Management - Mass E-mailing & Marketing Automation & several other capabilities |
| 50.) |  Service: Headsets Smith Corona Headsets 3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing PH: 800-399-3224 |
| 51.) |  Service: Omnichannel Comm100 The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. PH: 1-877-305-0464 |
| 52.) |  Service: Customer Relationship Management Commence CRM Comprehensive solution for automating sales, marketing, customer service ticketing and project management. PH: 732-380-9100 |
| 53.) |  Service: IVR VIRTUAL PBX Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance. - Never miss another phone call - No more busy signals - Feature rich - Answer your calls from anywhere PH: 216.662.5870 |
| 54.) |  Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys has developedenjoys strategic partnershippartnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the developmentdelivery of innovative, interaction management and contact center optimization solutions. Services: • Analytics • Computer Telephony Integration • Customer Experience (CX) • Dialer Solutions • Omnichannel |
| 55.) |  UGC Moderation and Customer Experience solutions in 35+ languages, 24/7. Conectys is a global BPO providing specialized solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and technology to deliver User Generated Content (UGC) moderation and Customer Experience (CX) solutions including customer service, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) is designed to bring value to clients with standar... (read more) Services: • Customer Experience (CX) • Outsourced Contact Center Services |
| 56.) |  Service: Inbound Call Handling Services Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
| 57.) |  Service: Outsourced Contact Center Services - Prospecting, commercial appointments - Collection - Surveys - Customer Care - Technical Support PH: 5222690888 |
| 58.) |  Service: Telecoms PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market. PH: +1 (346) 444-3555 |
| 59.) |  Service: Cloud Contact Center Solutions Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA. PH: +27 73 485 8072 / +27 61 192 680 |
| 60.) |  Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforc... (read more) Services: • Analytics • Artificial Intelligence • Automation • Cloud Contact Center Solutions • Computer Telephony Integration • Customer Experience (CX) • Dialer Solutions • Omnichannel • Outsourced Contact Center Services • Remote Agent Solutions |
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