| 41.) |  Service: Artificial Intelligence Real-time call guidance and post call data analytics Balto Software is a provider of real-time intelligent call support and coaching. Our software solution leverages artificial intelligence to listen to both sides of a call and deliver mission-critical information and feedback to sales representatives immediately. Our solution is fully customizable and our current customers include sales teams and customer service groups in sectors ranging from debt collections to healthcare and home improvement. |
| 42.) |  Service: Outsourced Contact Center Services Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience |
| 43.) |  Service: Outsourced Contact Center Services Outsourcing Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits. |
| 44.) |  Service: Outsourced Contact Center Services BPO, Financial and Customer Services Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum. |
| 45.) |  Service: Analytics Call Center Quality Monitoring Outsourced call center quality solutions including Multi-lingual, Multi-Channel Quality Monitoring, Call Center Consulting, Psychometrics & Analysis of Customer-Agent Interactions, Cloud-based Quality Analysis Software configured by Needs, Virtual & In-person Training, Speech Analytics & Speech Analytics Management. |
| 46.) |  Service: Payment Services Branch Employer Payments Platform - Earned Wage Access Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required. |
| 47.) |  Service: Customer Experience (CX) BravaTrak BravaTrak is the High-Performance Coaching System for contact centres. It helps you increase customer experience while improving employee engagement. It does this, by: - Providing you with a customer experience coaching framework - Turning your managers into High-Performance Coaches - Giving you real-time visibility of your managers’ coaching activity We’ve refined this system over the past 27 years, working with over 50 large organisations. It’s been tested and proven across inbound sales and service, and outbound sales and retention. Whatever the nature of your channel, BravaTrak can help you avoid missing your customer experience targets, while improving employee engagement. |
| 48.) |  Britannic Technologies specialise in IP communications, systems integration and applications development with over 23 years worth of experience. Our core offerings are segmented into IP Telephony (VoIP) and Contact Centres, Voice and Data Networking and Software Applications (such as CRM). These are all supported with comprehensive and professionally managed SLAs (service level agreements). Services: • Cloud Contact Center Solutions • Customer Experience (CX)    |
| 49.) |  Service: Cloud Contact Center Solutions CCaaS, SIP Trunking, SD WAN, Interconnectivity Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business. We represent the leaders for CCaaS, CPaaS, SD-WAN, SASE, SIP. We identify the best fit for our customers and help them manage the lifecycle of the customer engagement. We also have an excellent solution for mobile marketing and can raise call acceptance by more than 50% with a Next Generation caller ID for mobile phones. We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience. |
| 50.) |  The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Services: • Customer Experience (CX) • Workforce Management  |
| 51.) |  Call Adapt is a contact center software development company specializing in digital soundboard technology. Services: • Artificial Intelligence • Automation • Customer Experience (CX) |
| 52.) |  Service: Consultancies Giving consulting services to call centers |
| 53.) |  CallTrackingMetrics is a digital platform using call tracking intelligence to power contact center automation. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and improve the customer experience. More than 100,000 users worldwide trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Services: • Analytics • Cloud Contact Center Solutions • Omnichannel • Speech Technology |
| 54.) |  Service: Analytics CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) |
| 55.) |  Service: Outsourced Contact Center Services CallForce Outsourcing Specialists Delivering innovative,customised contact centre solutions from South Africa to the global market |
| 56.) |  Service: Outsourced Contact Center Services Multilingual Customer Service Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues. Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr... (read more) |
| 57.) |  Service: Cloud Contact Center Solutions CallShaper Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! |
| 58.) |  Service: Customer Experience (CX) Outsourced Contact Center Services, Contact Center Consultancy Services We offer a wide range of inbound and outbound services including; -Sales, lead generation, market research, fundraising, appointment setting, collections, telemarketing, customer service, help desk, order taking, technical support. In addition, we provide omni channel support services such as chat & email support along with back office processing services such as transcription, data entry, Order management, E-Commerce order follow-up. |
| 59.) |  Service: Consultancies CC-CMM Certification |
| 60.) |  Service: Omnichannel CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) |
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