| 41.) |  Service: Consultancies Giving consulting services to call centers |
| 42.) |  Call Center Studio is the world’s first call center built on Google, is one of the most full-featured enterprise-grade systems, is easy to use, and is the price-performance leader. Services: • Automated Call Distributors • Cloud Contact Center Solutions • Computer Telephony Integration • Dialer Solutions • Inbound Call Handling Services • IVR • Omnichannel • Recording • Speech Technology      |
| 43.) |  CallTrackingMetrics is a digital platform using call tracking intelligence to power contact center automation. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and improve the customer experience. More than 100,000 users worldwide trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Services: • Analytics • Cloud Contact Center Solutions • Omnichannel • Speech Technology |
| 44.) |  Service: Analytics CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) |
| 45.) |  Service: Outsourced Contact Center Services CallForce Outsourcing Specialists Delivering innovative,customised contact centre solutions from South Africa to the global market |
| 46.) |  Service: Outsourced Contact Center Services Multilingual Customer Service Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues. Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr... (read more) |
| 47.) |  Service: Cloud Contact Center Solutions CallShaper Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! |
| 48.) |  Service: Customer Experience (CX) Outsourced Contact Center Services, Contact Center Consultancy Services We offer a wide range of inbound and outbound services including; -Sales, lead generation, market research, fundraising, appointment setting, collections, telemarketing, customer service, help desk, order taking, technical support. In addition, we provide omni channel support services such as chat & email support along with back office processing services such as transcription, data entry, Order management, E-Commerce order follow-up. |
| 49.) |  Service: Consultancies CC-CMM Certification |
| 50.) |  Service: Omnichannel CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) |
| 51.) |  Service: Remote Agent Solutions Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more) |
| 52.) |  Service: Outsourced Contact Center Services CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities. With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and... (read more) |
| 53.) |  Service: Training Charlotte Purvis Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business. |
| 54.) |  Service: Outsourced Contact Center Services Virtual Assistant Services Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers. Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls. This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p... (read more) |
| 55.) |  Service: Cloud Contact Center Solutions From AI - WFO and everything in between! Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations. |
| 56.) |  Dialfire instantly turns your browser into a complete outbound call center. Intuitive user interface Powerful predictive dialer with inbound call blending Support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts Services: • Cloud Contact Center Solutions • Dialer Solutions • Remote Agent Solutions • Telecoms |
| 57.) |  Service: Telecoms Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team. |
| 58.) |  Service: Customer Relationship Management Zoho CRM Suite Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs : - Multi Channel Lead Management - Sales Force Automation - Quotation & Order Management - Full 'Lead to Order' process - After Sales Services - Social Media Management - Mass E-mailing & Marketing Automation & several other capabilities |
| 59.) |  Service: Headsets Smith Corona Headsets 3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing |
| 60.) |  Service: Omnichannel Comm100 The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. |
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