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| 61.) |  Service: Cloud Contact Center Solutions Call back / virtual hold solution Fonolo's solution can eliminate hold time from your contact center without changing any business process. Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold. This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers. PH: 416-366-2500     |
| 62.) |  Service: Outsourced Contact Center Services Customer Contact Center and Business Process Outsourcing (BPO) Solutions. Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally. We offer fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in our technologies and process innovations to ensure all the right business outcomes while elevating customer satisfaction and brand loyalty. PH: 1-800-900-4238  |
| 63.) |  Geomant has two principle areas of business activity. Contact Centre Integration - Geomant has a strong foundation in CTI and provides specialised services including Solutions Architecture, Systems Integration, Consultancy and a full range of Professional Services for resellers and customers of Contact Centres and Unified Communication technologies. Geomant is an independent provider of professional services to Avaya partners worldwide. Unified Communications - Geomant develops application products in the Unified Communications technology space. The UC product range is tightly integrated with Microsoft's OCS platform and enriches the Microsoft environment to drive communication enables... (read more) Services: • Cloud Contact Center Solutions • Recording |
| 64.) |  Service: Headsets Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business. Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories. |
| 65.) |  Service: Omnichannel Omnichannel Contact Center Software "HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well. HoduCC allows customer support teams to provide personal, productive phone... (read more) PH: +918866728362 |
| 66.) |  Service: Customer Experience (CX) When it comes to inbound and outbound customer service at iContact, our approach is a uniquely strategized, tailor-made, bespoke solution to meet individual business needs. Our personalized approach to quick-solving customer problems and helping them achieve success and obtain value using your product or service goes hand-in-hand with forward-thinking, tech-savvy turn-around times and consistent feedback methods. PH: +27110190290 |
| 67.) |  Service: Cloud Contact Center Solutions uContact uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API. |
| 68.) |  Service: Computer Telephony Integration IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments. PH: 888.638.6398 |
| 69.) |  Service: Outsourced Contact Center Services Customer Engagement BPO Solutions Our agents average 4.5 years of employment with ITM. Our clients enjoy the same agent team year after year. Ask us how we do it! Working in a variety of industries, ITM provides inbound and outbound customer care, lead generation, lead qualification, sales and ecommerce utilizing the complete omni-channel... voice, chat, email, sms, social, IVR, bots and more. PH: 330-878-1700 |
| 70.) |  Jointly is an outsourcing firm founded by passionate professionals with a common goal; that is to make a difference in the business process outsourcing industry. We love collaborating! We work with you to provide personalized solutions that ensure mutual success! Because together we can! We believe that every business is unique and we take time to sit down with you, understand your business, and design an outsourcing solution that is suited to what you really need. Services: • Inbound Call Handling Services • Outsourced Contact Center Services |
| 71.) |  Service: Headsets Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles. Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment. Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users. PH: +44 (0)1258 820100 |
| 72.) |  Service: Knowledge Management Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service. |
| 73.) |  Service: Artificial Intelligence KoopidAI Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs. AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha... (read more) PH: 0800 999 1882 |
| 74.) |  Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone system. Contact center technology services range from problem solving and optimization to new technology selection and implementation support. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors. Services: • Analytics • Call Routing Optimization • Cloud Contact Center Solutions • Consultancies • Omnichannel • Recording • Training • Workforce Management |
| 75.) |  Service: Artificial Intelligence Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes. |
| 76.) |  Service: Outsourced Contact Center Services Magellan Solutions Call Center Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer experiences and back-office support. It is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country. PH: 0888 619 9585 |
| 77.) |  Service: Recruitment Products/Services HireTrax HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay. PH: 612-817-4090 |
| 78.) |  Service: Training Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) PH: 204-975-6468 |
| 79.) |  Service: Outsourced Contact Center Services Contact Center Outsourcing Matchboard represents a vetted community spanning more than 200 contact centre outsourcing locations across the Philippines, South Africa, Fiji, India, the UK, Australia and New Zealand. Services covered include customer care, technical support, collections, sales, lead generation and appointment-setting, and operating hours cater to 24x7 needs, as well as clients who just want business hours of after-hours service. We cover English as well as all major European, Asian and African languages. |
| 80.) |  Service: Artificial Intelligence Contact Center Solution AI-Driven Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages. PH: +40 722 744 417 |
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