| 61.) |  Service: Cloud Contact Center Solutions Voice & Video Services at the Speed of Business CallnFax offers global virtual telephone numbers with Flat-Rate pricing, A-Z termination service with full CNAM support, and full-featured video meeting solutions. CallnFax has been delivering reliable solutions since 2009, accompanied with personalized customer support, designed for Call Centers, Contact Centers, and Global Enterprise.    |
| 62.) |  Service: Outsourced Contact Center Services Multilingual Customer Service Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues. Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr... (read more) |
| 63.) |  Service: Cloud Contact Center Solutions CallShaper Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! |
| 64.) |  Service: Customer Experience (CX) Outsourced Contact Center Services, Contact Center Consultancy Services We offer a wide range of inbound and outbound services including; -Sales, lead generation, market research, fundraising, appointment setting, collections, telemarketing, customer service, help desk, order taking, technical support. In addition, we provide omni channel support services such as chat & email support along with back office processing services such as transcription, data entry, Order management, E-Commerce order follow-up. |
| 65.) |  ccc takes a holistic, business-first approach to customer experience, maintaining a focus on business results and growing their bottom line. We strive to help our clients enhance their entire customer experience lifecycle, enabling them to build relationships and improve engagement with their customers and unlock new business value Services we offer include - Customer Lifecycle Management - Customer Care - Technical Support - Collections - Telesales - Loyalty Management Human Resource Outsourcing - Talent Augmentation - Payroll Management - HR Analytics - Recruitment Services Contact Center Consulting - Contact Center Maturity Assessment - Business Process Consulting - Business Process Management as a Service Services: • Consultancies • Outsourced Contact Center Services   |
| 66.) |  Service: Consultancies CC-CMM Certification |
| 67.) |  Service: Omnichannel CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) |
| 68.) |  Service: Remote Agent Solutions Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more) |
| 69.) |  Service: Outsourced Contact Center Services Managed Technical Service Desk & Contact Center service CGI Canadian Technical Service Desk is a large, well-established, service supporting more than 100 clients and employing over 550 employees. It is underpinned by a mature ITIL aligned Service Management framework, with processes dynamically adapted for multi-sourced delivery environments, and aligned with the ISO/IEC20000 Standard. CGI has a strong customer-centric, Omni Channel, ITIL-aligned Technical Service Desk that offers blended human and machine delivery. We provide end-to-end scalable services that in turn promote a positive end-user experience. The primary objective of our Service Desk is to provide consistent, best-in-class support by efficiently diagnosing, troubleshooting and... (read more) |
| 70.) |  Service: Outsourced Contact Center Services CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities. With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and... (read more) |
| 71.) |  Service: Training Charlotte Purvis Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business. |
| 72.) |  Cielo creates effortless AI-powered voice to digital journey's that resolve customer issues, allowing agents to focus on more profitable conversations. Services: • Artificial Intelligence • Automation • Customer Experience (CX) • Messaging Systems |
| 73.) |  Service: Outsourced Contact Center Services Virtual Assistant Services Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers. Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls. This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p... (read more) |
| 74.) |  Service: Cloud Contact Center Solutions From AI - WFO and everything in between! Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations. |
| 75.) |  Dialfire instantly turns your browser into a complete outbound call center. Intuitive user interface Powerful predictive dialer with inbound call blending Support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts Services: • Cloud Contact Center Solutions • Dialer Solutions • Remote Agent Solutions • Telecoms |
| 76.) |  Service: Telecoms Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team. |
| 77.) |  Service: Customer Relationship Management Zoho CRM Suite Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs : - Multi Channel Lead Management - Sales Force Automation - Quotation & Order Management - Full 'Lead to Order' process - After Sales Services - Social Media Management - Mass E-mailing & Marketing Automation & several other capabilities |
| 78.) |  "4PS Contact Center International Standard Committee was established in 2010. It jointly established by experienced managers from nearly 20 enterprises. 4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement. It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including Strategic planning, Personnel management, Process management, Platform(technology & environment) and performance& data, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management." Services: • Certification • Training |
| 79.) |  Cognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Services: • Artificial Intelligence • Automation |
| 80.) |  Service: Remote Agent Solutions Collaborationroom.AI Collaborationroom.AI is an Agent Engagement, Productivity, Compliance and Training Solution that enables your supervisor to manage their teams just like they did in a brick-and-mortar facility. This patent pending technology, enables Supervisor to Collaborate with their team in real time while ensuring same level of Compliance they did when they were in a brick-and-mortar |
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