| 81.) |  We develop our own cloud-based customer engagement software that combines voice, SMS, email and live web chat into one seamless platform with integration to almost every web based application. Services: • Cloud Contact Center Solutions • Customer Experience (CX)   |
| 82.) |  Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.) Services: • Analytics • Artificial Intelligence • Automation • Cloud Contact Center Solutions • Computer Telephony Integration • Customer Experience (CX) • Dialer Solutions • Omnichannel • Outsourced Contact Center Services • Remote Agent Solutions   |
| 83.) |  Service: Cloud Contact Center Solutions CC4Teams Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution. For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams. The intuitive CC4... (read more)  |
| 84.) |  Service: Employee Engagement Solutions TopPlace2Work.com Typical Problem! In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution. Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you. The Solution! TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement. |
| 85.) |  ContactEngine improves the key interactions between corporates and their customers, ensuring that crucial moments such as sales, deliveries and appointments are executed with precision and minimum effort. The automated and interactive communications that ContactEngine provides are used in close conjunction with human resources to provide a trinity of proven benefits: improved efficiency, cost savings and crucially, happier customers. Services: • Artificial Intelligence • Customer Experience (CX) |
| 86.) |  contactSPACE is a cloud-based call center solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. Services: • Cloud Contact Center Solutions • Dialer Solutions |
| 87.) |  Service: Outsourced Contact Center Services We specialize in all aspects of customer contact services: • Customer Service • Technical Support • Employee Help Desk • Customer Acquisition / Retention • Order Processing / Administration • Quality Monitoring • Consulting |
| 88.) |  Service: Cloud Contact Center Solutions 𝘀𝘁𝗼𝗿𝗺® Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform. Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success. |
| 89.) |  Service: Cloud Contact Center Solutions Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including: *Caller ID reputation *Call flagging/blocking *Low contact rates *Limited insight into list performance *Time wasted resetting lead lists *Dropped calls *Poor answering machine detection Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI. |
| 90.) |  Service: Consultancies Service Journey Thinking Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty. |
| 91.) |  Service: Outsourced Contact Center Services Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. |
| 92.) |  Service: Outsourced Contact Center Services Sales, Service and Support Sales: Customer Acquisition, Lead Generation, Cross Sell, Retention, Intervention and Win-Back Service: Care Lines, Customer Service, Product Recall and Data Breach Notification Support: Analytics, Data Entry, Quality Assurance, Fulfilment, Receivables Management, Social Media Management and Mystery Shopping |
| 93.) |  Service: SaaS Solutions CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
| 94.) |  Service: Customer Experience (CX) V-Person™ Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages. V-Person virtual agent/chatbot and live chat implementations are underpinned by V-Portal™, our knowledge management, workflow management and business intelligence orchestration platform. We use a hybrid approach of natural language processing (NLP),... (read more) |
| 95.) |  Service: Cloud Contact Center Solutions CSX Cloud CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today. |
| 96.) |  Our main aim is to provide professional services to the Call Center and Contact Center world to help them to engage with their customer by using more channels for the best Customer Experience. Also we are selling products such as Headsets, Gateways, SBCs etc. for call centers and the companies which are also using some of these products at their premise, providing professional voice over services, additive services and solutions like SR,SA and TTS and RPA. Services: • Consultancies • Dialer Solutions • Headsets • Omnichannel • Training |
| 97.) |  Service: Customer Experience (CX) Customer experience assessments and reviews • Customer experience baseline studies • Leadership training, coaching and events Establishing a customer experience baseline: Establishing a customer experience baseline helps to identify and quantify current sources of customer dissatisfaction, estimate potential returns on service investment and sets customer-driven improvement priorities for action and change. CTMA’s customer experience assessments and baseline studies help to identify, justify and prioritise strategic and tactical improvement opportunities, and forge a solid foundation for change. Leadership training, coaching and events: The new urgency to get customer experience right, in a world recovering from a global health crisis, is placing even more emphasis on giving people the right skills, to do... (read more) |
| 98.) |  Customer-Square is a consulting firm specializing in customer relations and contact centers. We help companies with a large customer base to maintain and develop it. Services: • Analytics • Customer Experience (CX) |
| 99.) | Customer Support Asia Service: Consultancies Offshoring Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both: - clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and - clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines |
| 100.) |  Service: Customer Experience (CX) Engage To Influence Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time. Our solutions include: • Contact Cen... (read more) |
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