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| 81.) |  Megacall was established in 2008 in Malaga Spain and provides telephony services to 35 countries around the globe. Our central aim being to provide small to medium size businesses with a ‘state of the art’ telecommunication service that was, and remains, transparent, highly competitive and supported by a well-trained team. Services: • Cloud Contact Center Solutions • Computer Telephony Integration • Dialer Solutions • IVR • Telecoms     |
| 82.) |  Mission critical Cloud Contact Centre with voice quality that stays up even when internet fails. A secure platform that makes it easy to sleep at night know that your data is safe.Handles inbound and outbound, call routing and IVR to email, chat, social media messaging, workforce optimization, analytics. A new generation process CRM with integrated marketing, sales, service in a unified platform. A low code and integrated business process management for dynamic case management Services: • Cloud Contact Center Solutions • Customer Relationship Management • Workforce Management |
| 83.) |  Service: Customer Experience (CX) MindTouch Knowledge Management MindTouch offers mid-size to large organizations an enterprise-grade, AI-powered knowledge management platform built for customer self-service, agent assistance and departmental knowledge. The MindTouch platform intelligently captures, manages, extends, integrates and optimizes content across all channels, systems and devices resulting in an improved customer experience, increased agent productivity, enhanced operational efficiencies, and reduced costs. PH: 6197958459  |
| 84.) |  Service: Consultancies Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience. PH: 08450 569800 |
| 85.) |  Service: Outsourced Contact Center Services Contact Center Services Outsorcing Contact Center Services in different languages: - Customer Service Solutions. - Banking Contact Center. - Technical Support. - Outbound Campaigns. - Quality Management in cloud with eAlicia PH: +34 902224234 |
| 86.) |  Service: Cloud Contact Center Solutions MyCallCloud MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call. We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin... (read more) PH: (888) 663-0760 |
| 87.) |  Service: Outsourced Contact Center Services Demand Generation Services We are an International Business Process Outsourcing (BPO) Company We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls |
| 88.) |  Service: Cloud Contact Center Solutions NeoDove Customer communication platform NeoDove is an AI-powered, end to end tech-enabled customer communication and reporting solution that allows you to actively engage with your customers. It was built to ease the pain areas faced by most growing organizations in their pre and post-sales processes and to get rid of the limitations imposed by the traditional system, be it tracking leads, following up, connecting with customers or team productivity and efficiency. It has been built to meet all the sales needs of organizations and help them grow faster. Within a short span of being in business, Neodove has managed to develop an impressive client portfolio spanning across various industries - RealEstate, Automotive, Edutech, Finte... (read more) PH: +91-9414031455 |
| 89.) |  Service: Telecoms SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) PH: 7608463385 |
| 90.) |  Service: Cloud Contact Center Solutions NICE inContact CXone NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality). PH: 1(866)965-7227 |
| 91.) |  Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years. Services: • Analytics • Cloud Contact Center Solutions • Omnichannel • Workforce Management |
| 92.) |  Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail... (read more) Services: • Computer Telephony Integration • Customer Experience (CX) |
| 93.) |  Service: Cloud Contact Center Solutions Contact Centre as a Service Our Contact Centre as a Service (CCaaS) solutions are remotely deployable, accessible from anywhere and simple to train new users on. The user interface is designed in a familiar mobile phone style so that agents are quickly productive. Omni channel capability enables telephone calls, emails, chat and social interactions, to be queued, managed and responded to remotely, as if agents were located in a single office. Supervisors and managers are provided with complete visibility of real time and historic reports and dashboard, enabling them to manage contact centre performance as effectively as business as usual. Our robust solutions are hosted in clustered state-of-the-art data cent... (read more) PH: 08003167566 |
| 94.) |  Service: Omnichannel OrbitaENGAGE 70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage Virtual visits (via telehealth integration,) andV oice Search and Voice SEO , PH: 617-804-5550 |
| 95.) |  Service: Recording Oreka TR Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more. PH: 3109672003 |
| 96.) |  Orion Learning offers learning courses, programs and assessments for all companies and industries worldwide. We are a provider of ISO based call/contact center and customer service individuals and we have a wide-range of courses covering topics such as communications, customer service, project management, risk management and MORE! Services: • Recruitment Products/Services • Remote Agent Solutions • Training |
| 97.) |  Service: Consultancies Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers |
| 98.) |  Service: Outsourced Contact Center Services Customer Service That Scales With You We take customer service, technical support, and back office tasks off your hands so you can avoid the expensive and unnecessary costs of hiring a full-time support team. With Peak Support, new agents can be added in as little as one week! Your customers will get the exceptional service they deserve, while you get to focus on what you do best |
| 99.) |  Service: Outsourced Contact Center Services Building Customer Support/Customer Success Team in Europe PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products. |
| 100.) |  Service: Dialer Solutions PhoneBurner Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups. - Call 60-80 contacts per hour, per agent - Instantly leave voicemails - Send 1-touch emails - Automate workflows and call logging - Record and transfer calls - Access reporting and analytics - Intelligently distribute leads - Dial from local Caller IDs - Get free white-glove onboarding Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card. PH: 877-588-2292 |
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