Welcome to our 2024 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.
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If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link
2024 Buyers Guide
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| 81.) |  Service: Outsourced Contact Center Services CONTACT CENTER OUTSOURCING OUTCESS SOLUTIONS NIGERIA LIMITED is an integrated customer engagement and business process outsourcing company. We deliver innovative digital and cloud solutions that empower and optimize the performance of people, teams, and organizations. We are a 100% wholly Nigerian owned venture and believe in the talent of our people in our over 17 years of operations serving the likes of MTN, Airtel, 9Mobile, Multichoice, Total, Mantrac, Nigeria Immigration Service, Nigeria Communications Commission, Guaranty Trust Bank, Fidelity Bank, Sterling Bank, Branch, Avon Medical Centre, AIICO Multishield insurance, Custodian and Allied Insurance, NTEL, Smile etc. We currently operate a 1200-seat, 24/7, 365... (read more) |
| 82.) |  Service: Payment Services PayGuard® Award-winning PCI compliance phone and multi-channel payment application. PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable. |
| 83.) |  Service: Consultancies Contact Center Sales - growth and marketing strategies I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability. |
| 84.) |  Service: Dialer Solutions PhoneBurner Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups. - Call 60-80 contacts per hour, per agent - Instantly leave voicemails - Send 1-touch emails - Automate workflows and call logging - Record and transfer calls - Access reporting and analytics - Intelligently distribute leads - Dial from local Caller IDs - Get free white-glove onboarding Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card. |
| 85.) |  Service: Computer Telephony Integration PhoneIQ What is PhoneIQ? PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time. Best For Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support. |
| 86.) |  A certified Genesys partner specialized in improving customer experience by building contact center solutions. We offer the following solutions to our customers based on their business demands and technical needs. CMS - CMS is a comprehensive tool for audit and change management automation. CMS provides the ability to manage change and helps to isolate and resolve issues quickly. CMS helps to identify issues proactively and address them before it causes an incident. DCCM - DCCM empowers front-line supervisors and managers who are responsible for customer experience to managing the contact center efficiently. DCCM puts the controls in the hands of frontline managers, WFM analysts, command c... (read more) Services: • Analytics • Automation • Business Continuity • Cloud Contact Center Solutions • Customer Experience (CX) • Customer Relationship Management • IVR • Surveys • Workforce Management |
| 87.) |  Service: Cloud Contact Center Solutions Premier Contact Point Premier Contact Point helps you deliver the ultimate customer experience with our class-leading multi-channel, cloud customer contact solution. For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud-based customer contact and secure payments technologies in Australia and overseas. |
| 88.) |  Prilink collects network metadata directly from network demarc point or mirror port and build a full stack of contact center analytics from ground up, giving an authentic view of network traffic, both in the cloud and onsite. You can visualize all forms of customer interactions from the network side, and quickly identify and resolve network connectivity, call blockage, quality and security issues that are out of the scopes of internal analytics. Services: • Analytics • Cloud Contact Center Solutions • Computer Telephony Integration • SaaS Solutions • Telecoms |
| 89.) |  Service: Dialer Solutions Predictive Dialler A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers. We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial! |
| 90.) |  Service: Cloud Contact Center Solutions PrimeTelco Call & Contact Center Solutions PrimeTelco is a White-Labelled Call and Omni-Channel Contact Center Software in Indonesia that runs on The World-Class Platform but at a very affordable price. PrimeTelco runs on a Platform that already deployed and proven in more than 30 countries across 6 continents. Improves Productivity, Facilitates Business Communication for all business operation models. Brings your customer engagement to the next level. |
| 91.) |  We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot, and Automation Process. We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals. Services: • Analytics • Artificial Intelligence • Business Continuity • Cloud Contact Center Solutions • Consultancies • Customer Experience (CX) • Customer Relationship Management • Inbound Call Handling Services • Omnichannel • Outsourced Contact Center Services • Recruitment Products/Services • Remote Agent Solutions • Training • Workforce Management |
| 92.) |  Service: Outsourced Contact Center Services Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience. With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations. Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l... (read more) |
| 93.) |  Service: Cloud Contact Center Solutions Puzzel Contact Centre Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age. Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat... (read more) |
| 94.) |  Service: Cloud Contact Center Solutions Ringover Ringover combines unlimited calls, group messaging and video conferencing into one easy-to-use app. You can integrate it with your CRM and helpdesk tools in just a few clicks with no expertise needed. |
| 95.) |  Service: Customer Experience (CX) Digital Customer Experience (CX) Transformation Consultancy and Integration Specialists At Sabio Group, we believe that customer experience (CX) should be brilliant. That's why we deliver solutions and services that seamlessly combine digital and human interactions to support outstanding CX. Through our own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Microsoft, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. |
| 96.) |  Service: Recruitment Products/Services Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) |
| 97.) |  Service: Cloud Contact Center Solutions SIP Trunking Skyetel provides SIP trunking solutions and DIDs to help businesses communicate with their teams and customers. We are a green company staying carbon neutral through the power of renewable energy. |
| 98.) |  Service: Contact Center Assessments Snapshotz Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment |
| 99.) |  Service: Artificial Intelligence Analysis that empowers your business Get actionable insights from all your customer interactions |
| 100.) |  Service: Cloud Contact Center Solutions Softdial Contact Center™ Softdial Contact Center™ is a flexible, cloud-based contact centre and telecommunications platform. Facilities include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture. |
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