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Welcome to our 2020 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2020 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

Page: 1234567
81.) 
Megacall

Megacall was established in 2008 in Malaga Spain and provides telephony services to 35 countries around the globe. Our central aim being to provide small to medium size businesses with a ‘state of the art’ telecommunication service that was, and remains, transparent, highly competitive and supported by a well-trained team.

Services:
Cloud Contact Center Solutions
Computer Telephony Integration
Dialer Solutions
IVR
Telecoms

82.) 
MFE International

Mission critical Cloud Contact Centre with voice quality that stays up even when internet fails. A secure platform that makes it easy to sleep at night know that your data is safe.Handles inbound and outbound, call routing and IVR to email, chat, social media messaging, workforce optimization, analytics.

A new generation process CRM with integrated marketing, sales, service in a unified platform.
A low code and integrated business process management for dynamic case management

Services:
Cloud Contact Center Solutions
Customer Relationship Management
Workforce Management

83.) 
MindTouch

MindTouch Knowledge Management
MindTouch offers mid-size to large organizations an enterprise-grade, AI-powered knowledge management platform built for customer self-service, agent assistance and departmental knowledge. The MindTouch platform intelligently captures, manages, extends, integrates and optimizes content across all channels, systems and devices resulting in an improved customer experience, increased agent productivity, enhanced operational efficiencies, and reduced costs.
PH: 6197958459

84.) 
Mpathy Plus
Service: Consultancies

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

85.) 
MST Call Centers

Contact Center Services
Outsorcing Contact Center Services in different languages:
- Customer Service Solutions.
- Banking Contact Center.
- Technical Support.
- Outbound Campaigns.
- Quality Management in cloud with eAlicia
PH: +34 902224234

86.) 
MyCallCloud LLC

MyCallCloud
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
(read more)
PH: (888) 663-0760

87.) 
Navigant Technologies Inc

Demand Generation Services
We are an International Business Process Outsourcing (BPO) Company

We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat

We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls

88.) 
NeoDove

NeoDove Customer communication platform
NeoDove is an AI-powered, end to end tech-enabled customer communication and reporting solution that allows you to actively engage with your customers. It was built to ease the pain areas faced by most growing organizations in their pre and post-sales processes and to get rid of the limitations imposed by the traditional system, be it tracking leads, following up, connecting with customers or team productivity and efficiency. It has been built to meet all the sales needs of organizations and help them grow faster.
Within a short span of being in business, Neodove has managed to develop an impressive client portfolio spanning across various industries - RealEstate, Automotive, Edutech, Finte...
(read more)
PH: +91-9414031455

89.) 
NetSapiens
Service: Telecoms

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

90.) 
NICE Systems

NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
PH: 1(866)965-7227

91.) 
Noble Systems

Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.

Services:
Analytics
Cloud Contact Center Solutions
Omnichannel
Workforce Management

92.) 
NovelVox

Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys.

NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail...
(read more)


Services:
Computer Telephony Integration
Customer Experience (CX)

93.) 
Opus Telecoms

Contact Centre as a Service
Our Contact Centre as a Service (CCaaS) solutions are remotely deployable, accessible from anywhere and simple to train new users on. The user interface is designed in a familiar mobile phone style so that agents are quickly productive.

Omni channel capability enables telephone calls, emails, chat and social interactions, to be queued, managed and responded to remotely, as if agents were located in a single office.

Supervisors and managers are provided with complete visibility of real time and historic reports and dashboard, enabling them to manage contact centre performance as effectively as business as usual.

Our robust solutions are hosted in clustered state-of-the-art data cent...
(read more)
PH: 08003167566

94.) 
Orbita
Service: Omnichannel

OrbitaENGAGE
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
PH: 617-804-5550

95.) 
OrecX
Service: Recording

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

96.) 
Orion Learning Services Inc.

Orion Learning offers learning courses, programs and assessments for all companies and industries worldwide.

We are a provider of ISO based call/contact center and customer service individuals and we have a wide-range of courses covering topics such as communications, customer service, project management, risk management and MORE!

Services:
Recruitment Products/Services
Remote Agent Solutions
Training

97.) 
Outsourcing Solutions Europe
Service: Consultancies

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

98.) 
Peak Support

Customer Service That Scales With You

We take customer service, technical support, and back office tasks off your hands so you can avoid the expensive and unnecessary costs of hiring a full-time support team. With Peak Support, new agents can be added in as little as one week! Your customers will get the exceptional service they deserve, while you get to focus on what you do best

99.) 
PerfectQue

Building Customer Support/Customer Success Team in Europe
PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products.

100.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292
 
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