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Welcome to our 2022 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2022 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

101.) 
CustomerCount

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.

102.) 
CX Central
Service: Consultancies

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.

103.) 
C-Zentrix

CZ Omnichannel
CZ Omnichannel is full suite customer experience platform. Channels included in CZ Omnichannel are:
1. Telephony (with webRTC and softphone)
2. Live webchat and mobile app
3. Messengers - WhatsApp, Viber, Telegram
4. Social media - Facebook, Instagram, Twitter
5. Email
6. SMS

We also provide integrated CRM or ability to integrate 3rd party CRM
So, the Omnichannel becomes a single interface for agents and admin to manage all the interactions and view customer journey.

104.) 
Daisee

Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.

Services:
Analytics
Artificial Intelligence
Speech Technology

105.) 
Daktela Group

Create an engaged and productive workforce, fully empowered to manage your customer communication. Our Daktela Cloud based software allows you to manage customer communication across all channels, including phone, email, chat, WhatsApp, SMS and social media. We ensure that customers always connect with the right person in your organisation, whether they are based at home, office or are mobile. If you want the best product, with the best service and at the best price then contact Daktela.

106.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.

107.) 
Davis-Mayo Associates
Service: Training

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

108.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

109.) 
DialogTech
Service: Analytics

DialogAnalytics™
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.

AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.

With DialogAnalytics, you can get a...
(read more)

110.) 
Digital Solutions Group

On-Demand CX
DSG with a track record spanning 23 years, offers an integrated 24/7/365 On-Demand Customer and Digital Experience with solutions and services that delivers measurable results for an Always-On World.

As an outsourced South African based Omni-Channel Contact Centre, we operate across multi-sectors. We service clients in ICT, QSR, Transportation, Entertainment, Banking and Retail sectors.

DSG provides a fully integrated suite of services and solutions include and support Research, Lead Generation, Campaigns, Promotions and Events, Sales, Service, Marketing, CX and Loyalty.

DSG’s unique approach across the management of people, process, technology, integration, governance and reportin...
(read more)

111.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

112.) 
DiRAD Technologies
Service: Telecoms

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

113.) 
Directly

Better Answers, On-Demand.

Directly is a pioneer in crowdsourced artificial intelligence for customer service. We combine patented AI technology and thousands of on-demand experts to deliver world-class customer service that consumers love.

Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by up to 20%, while significantly reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital. Learn more at directly.com.

114.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

115.) 
Eckoh

Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US.

We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions.

Eckoh has been a PCI DSS Level One Service Provider since 2010.


Services:
Business Continuity
Customer Experience (CX)
Omnichannel
Outsourced Contact Center Services
Payment Services
Remote Agent Solutions
Speech Technology

116.) 
Edify

Edify Huddle
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.

117.) 
eGain Corporation

eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. eGain has operating presence in North America, EMEA and APAC.

Services:
Analytics
Artificial Intelligence
Customer Experience (CX)
Customer Relationship Management
Help Desk Software
Knowledge Management
Omnichannel

118.) 
eGain Corporation

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.

Services:
Analytics
Artificial Intelligence
Automation
Cloud Contact Center Solutions
IVR
Knowledge Management
Messaging Systems
Omnichannel
Workforce Management

119.) 
Eleveo

Eleveo WFM
Eleveo WFM was designed to simplify scheduling, forecasting and adherence for commercial contact centers with 500 agents or less. The product is easy to use for supervisors who are not WFM experts, but provides value for scheduling, shift changes, schedule adherence and supports multi-channel and multi-skill requirements. Eleveo WFM was built using open source, cloud technologies but can be installed on premise, in a hybrid environment or hosted for you in AWS.

120.) 
ELS Customer Experience

A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience.

Over a decade of service excellence, and counting.

We at ELS are proud to have transformed customer service management, sales and retentions through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of highly skilled customer experience retentions and sales...
(read more)
 

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