| 101.) |  Service: Consultancies Service Journey Thinking Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty. |
| 102.) |  Service: Outsourced Contact Center Services Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. |
| 103.) |  Service: Outsourced Contact Center Services Sales, Service and Support Sales: Customer Acquisition, Lead Generation, Cross Sell, Retention, Intervention and Win-Back Service: Care Lines, Customer Service, Product Recall and Data Breach Notification Support: Analytics, Data Entry, Quality Assurance, Fulfilment, Receivables Management, Social Media Management and Mystery Shopping |
| 104.) |  Service: SaaS Solutions CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more)    |
| 105.) |  Service: Customer Experience (CX) V-Person™ Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages. V-Person virtual agent/chatbot and live chat implementations are underpinned by V-Portal™, our knowledge management, workflow management and business intelligence orchestration platform. We use a hybrid approach of natural language processing (NLP),... (read more) |
| 106.) |  Service: Cloud Contact Center Solutions CSX Cloud CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today. |
| 107.) |  Our main aim is to provide professional services to the Call Center and Contact Center world to help them to engage with their customer by using more channels for the best Customer Experience. Also we are selling products such as Headsets, Gateways, SBCs etc. for call centers and the companies which are also using some of these products at their premise, providing professional voice over services, additive services and solutions like SR,SA and TTS and RPA. Services: • Consultancies • Dialer Solutions • Headsets • Omnichannel • Training  |
| 108.) |  Service: Customer Experience (CX) Customer experience assessments and reviews • Customer experience baseline studies • Leadership training, coaching and events Establishing a customer experience baseline: Establishing a customer experience baseline helps to identify and quantify current sources of customer dissatisfaction, estimate potential returns on service investment and sets customer-driven improvement priorities for action and change. CTMA’s customer experience assessments and baseline studies help to identify, justify and prioritise strategic and tactical improvement opportunities, and forge a solid foundation for change. Leadership training, coaching and events: The new urgency to get customer experience right, in a world recovering from a global health crisis, is placing even more emphasis on giving people the right skills, to do... (read more) |
| 109.) |  Customer-Square is a consulting firm specializing in customer relations and contact centers. We help companies with a large customer base to maintain and develop it. Services: • Analytics • Customer Experience (CX) |
| 110.) | Customer Support Asia Service: Consultancies Offshoring Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both: - clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and - clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines |
| 111.) |  Service: Customer Experience (CX) Engage To Influence Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time. Our solutions include: • Contact Cen... (read more) |
| 112.) |  Service: Customer Experience (CX) CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. |
| 113.) |  Service: Consultancies Contact Centre Specialist Consulting CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more. Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives. |
| 114.) |  Service: Cloud Contact Center Solutions CZ Omnichannel CZ Omnichannel is full suite customer experience platform. Channels included in CZ Omnichannel are: 1. Telephony (with webRTC and softphone) 2. Live webchat and mobile app 3. Messengers - WhatsApp, Viber, Telegram 4. Social media - Facebook, Instagram, Twitter 5. Email 6. SMS We also provide integrated CRM or ability to integrate 3rd party CRM So, the Omnichannel becomes a single interface for agents and admin to manage all the interactions and view customer journey. |
| 115.) |  Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. Services: • Analytics • Artificial Intelligence • Speech Technology |
| 116.) |  Service: Cloud Contact Center Solutions Create an engaged and productive workforce, fully empowered to manage your customer communication. Our Daktela Cloud based software allows you to manage customer communication across all channels, including phone, email, chat, WhatsApp, SMS and social media. We ensure that customers always connect with the right person in your organisation, whether they are based at home, office or are mobile. If you want the best product, with the best service and at the best price then contact Daktela. |
| 117.) |  Service: Remote Agent Solutions CXA iCoach As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location. |
| 118.) |  Service: Consultancies Laughing Leadership Leadership consultant, public speaker, host and coach. Focused on the human behaviour and development that will best enhance personal and business growth. We are here for a good time not a long time! Lets learn and enjoy in tandem. If the premise "Happy staff make happy customers" is correct. Then businesses should start by focusing on staff happiness. What better expression of happiness than laughter. |
| 119.) |  Service: Training "Service Excellence" Customer Service Training Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios. |
| 120.) |  Service: Dialer Solutions Dialfire Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems. |
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