| 121.) |  Service: Analytics DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
| 122.) |  Service: Outsourced Contact Center Services On-Demand CX DSG with a track record spanning 23 years, offers an integrated 24/7/365 On-Demand Customer and Digital Experience with solutions and services that delivers measurable results for an Always-On World. As an outsourced South African based Omni-Channel Contact Centre, we operate across multi-sectors. We service clients in ICT, QSR, Transportation, Entertainment, Banking and Retail sectors. DSG provides a fully integrated suite of services and solutions include and support Research, Lead Generation, Campaigns, Promotions and Events, Sales, Service, Marketing, CX and Loyalty. DSG’s unique approach across the management of people, process, technology, integration, governance and reportin... (read more)     |
| 123.) |  Service: Inbound Call Handling Services International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks) Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities). We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format. |
| 124.) |  Service: Telecoms AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels. |
| 125.) |  Service: Outsourced Contact Center Services Better Answers, On-Demand. Directly is a pioneer in crowdsourced artificial intelligence for customer service. We combine patented AI technology and thousands of on-demand experts to deliver world-class customer service that consumers love. Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by up to 20%, while significantly reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital. Learn more at directly.com. |
| 126.) |  Service: Call Routing Optimization Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support. |
| 127.) |  Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010. Services: • Business Continuity • Customer Experience (CX) • Omnichannel • Outsourced Contact Center Services • Payment Services • Remote Agent Solutions • Speech Technology |
| 128.) |  Service: Cloud Contact Center Solutions Edify Huddle Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. |
| 129.) |  eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. eGain has operating presence in North America, EMEA and APAC. Services: • Analytics • Artificial Intelligence • Customer Experience (CX) • Customer Relationship Management • Help Desk Software • Knowledge Management • Omnichannel |
| 130.) |  eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. Services: • Analytics • Artificial Intelligence • Automation • Cloud Contact Center Solutions • IVR • Knowledge Management • Messaging Systems • Omnichannel • Workforce Management |
| 131.) |  Service: Workforce Management Eleveo WFM Eleveo WFM was designed to simplify scheduling, forecasting and adherence for commercial contact centers with 500 agents or less. The product is easy to use for supervisors who are not WFM experts, but provides value for scheduling, shift changes, schedule adherence and supports multi-channel and multi-skill requirements. Eleveo WFM was built using open source, cloud technologies but can be installed on premise, in a hybrid environment or hosted for you in AWS. |
| 132.) |  Service: Outsourced Contact Center Services A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience. Over a decade of service excellence, and counting. We at ELS are proud to have transformed customer service management, sales and retentions through our innovative approach, world-class quality assurance, and comprehensive solutions. To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing. What started as a lean team of skilled administrators, quickly grew into an award-winning team of highly skilled customer experience retentions and sales... (read more) |
| 133.) |  Emmersion’s mission is to close the global communication gap for the nearly two billion English language learners and speakers in the world right now. We believe English is the primary way for people to improve their education and employment opportunities. To achieve this goal, we have developed a fully-automated and adaptive language assessment engine that provides accurate and immediate reports in English and several other languages. This tool helps global contact centers automate bilingual language screening to more quickly, accurately, and affordably hire qualified talent, reduce turnover, and improve customer satisfaction scores. Services: • Artificial Intelligence • Automation • Recruitment Products/Services  |
| 134.) |  Service: Cloud Contact Center Solutions Empirix Hammer Cloud Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment. Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution. With HCP, it’s... (read more) |
| 135.) |  Service: Outsourced Contact Center Services EMS provides a complete offering of customer support services: Inbound/Outbound Abilities Email/Text Solutions Interactive Voice Response (IVR) FAQ/Knowledge Base Maintenance Live Chat Preemptive Chat Web Call Back/Co-Browsing Services Social Networking Forum Monitoring Foreign Languages Methods of communication and support can vary widely for each unique program. Different goals need to be addressed with different customer support strategies. Many of our clients take advantage of multiple support strategies to provide superior service for their end-users. |
| 136.) |  Enthu.AI is a conversational intelligence company helping contact centers automate their quality, coaching and training process. Enthu.AI helped reduce AHT, increase FCR, and CSAT thus improving the overall customer experience. Services: • Artificial Intelligence • SaaS Solutions |
| 137.) |  Service: Cloud Contact Center Solutions Envision Click2Coach WFO/WEM Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize and engage your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, graphical dashboards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. For more than 20 years, Envision has been providing award winning solutions to our customers that optimize customer experience... (read more) |
| 138.) |  Service: Consultancies Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations |
| 139.) |  ethosIQ is a Veteran Owned Small Business based in Houston TX. Since 2009 ethosIQ’s disparate data solutions have helped companies increase revenue and efficiencies, decrease cost, maintain capacity for growth and change and improve support and service. ethosIQ breaks down data silos to provide a singular, comprehensive analytic view to drive data-informed decisions. Our manufacturer agnostic solution identifies and resolves data integrity issues thereby providing consistent, value-added real-time insights. These insights enable efficient and effective management of resources, measurement of the customer experience and immediate actionable insights. Services: • Analytics • Omnichannel • Workforce Management |
| 140.) |  Our mission is to help companies to deliver memorable Customer Experience. The Eudata platform is designed to combine Bot and Humans to deliver the best possible experience to digital customers and users maximizing automation and process simplification. The Eudata platform includes Convy.AI (zero code BOT and RPA), WCS (messaging, videochat and collaboration), Next2Connect (Agent Desktop) and CRAB (customer centricity tool). The Eudata platform can be connected to the major contact center and CRM provider and manages every month more than 6M interactions with Happy customers! Services: • Artificial Intelligence • Omnichannel |
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