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Welcome to our 2020 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2020 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

Page: 1234567
121.) 
TrendzAct

We specialize in data-rich, complex support or sales process for mid & enterprise-sized contacts centers. Trendzact thrives on challenging implementations and difficult workflows. Our versatile CRM platform is backed by always-available experts.

We are passionate about helping our clients achieve their goals and provide meaningful solutions that allow them to efficiently manage their operations and maximize existing applications.

We specialize in developing enterprise-class back-office systems while integrating existing legacy systems. Unlike traditional siloed business units pieced together, our holistic support solution is a tightly integrated resource stack allowing ultimate visibility and control resulting in best outcomes on every metric.

Services:
Artificial Intelligence
Customer Relationship Management

122.) 
Triad Services
Service: Consultancies

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197

123.) 
Trillys Systems
Service: Analytics

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"
PH: +1 613-521-1639

124.) 
Unicom Services Ltd.
Service: Headsets

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

125.) 
VeriCall

VeriCall distinguish ourselves with a modern approach to sales and service which embraces information technology practices. A blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand.

Our flexible 24/7 service delivery model helps our clients to realise improved customer experience outcomes.
PH: 02034552222

126.) 
virtualQ

virtualQ’s AI-based, enterprise solutions
virtualQ GmbH designs and develops enterprise software that enables companies to control incoming calls to its service centers 24/7 without waiting times. We offer an intuitive virtual assistant platform that reduces waiting times on the phone, provides information to callers, answers recurring customer inquiries, collect customer satisfaction surveys, and display a data dashboard to track performance. We employ artificial intelligence to provide intelligent call-backs, appointments, FAQ bots, voice IVR, virtual assistants, high call volume management, and more! All of our products and services are quick add-on solutions for companies who want to take advantage of AI.
PH: +49 176 5683 8890

127.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

128.) 
voiptime

Voiptime Contact Center
Voiptime Contact Center is a multichannel contact center software for processing inbound and outbound calls, web chats, chat bots, emails. It includes everything you may need for successful call center management: Progressive&Predictive dialers, IVR (interactive voice response menu), agentless campaigns, online monitoring, call barging, and ultimate reporting.

129.) 
Vonage

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike.
PH: 1 (855) 534 - 2888

130.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)

131.) 
Voxologic Limited

Professional services for Amazon Connect, Twilio, Genesys PureCloud
Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service.

132.) 
VOZIQ

VOZIQ Predictive Customer Retention Solution
VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.

With pre-built AI/ML models using both structured and unstructured data, risk driver libraries and multiple deployment options, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance.
PH: +1 (888) 427-2328

133.) 
Webhelp

Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Em...
(read more)
PH: +902123246784

134.) 
Xiamen Mairdi Electronic Technology Co., Ltd
Service: Headsets

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232

135.) 
Zappix

Visual IVR
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
 
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