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Welcome to our 2022 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2022 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

121.) 
Empirix

Empirix Hammer Cloud
Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment.

Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution.

With HCP, it’s...
(read more)

122.) 
EMS

EMS provides a complete offering of customer support services:
Inbound/Outbound Abilities
Email/Text Solutions
Interactive Voice Response (IVR)
FAQ/Knowledge Base Maintenance
Live Chat
Preemptive Chat
Web Call Back/Co-Browsing Services
Social Networking
Forum Monitoring
Foreign Languages

Methods of communication and support can vary widely for each unique program. Different goals need to be addressed with different customer support strategies. Many of our clients take advantage of multiple support strategies to provide superior service for their end-users.

123.) 
enthu.ai

Enthu.AI is a conversational intelligence company helping contact centers automate their quality, coaching and training process.

Enthu.AI helped reduce AHT, increase FCR, and CSAT thus improving the overall customer experience.

Services:
Artificial Intelligence
SaaS Solutions

124.) 
Envision

Envision Click2Coach WFO/WEM
Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize and engage your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, graphical dashboards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning.

For more than 20 years, Envision has been providing award winning solutions to our customers that optimize customer experience...
(read more)

125.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)
Service: Consultancies

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations

126.) 
ethosIQ, LLC

ethosIQ is a Veteran Owned Small Business based in Houston TX. Since 2009 ethosIQ’s disparate data solutions have helped companies increase revenue and efficiencies, decrease cost, maintain capacity for growth and change and improve support and service. ethosIQ breaks down data silos to provide a singular, comprehensive analytic view to drive data-informed decisions. Our manufacturer agnostic solution identifies and resolves data integrity issues thereby providing consistent, value-added real-time insights. These insights enable efficient and effective management of resources, measurement of the customer experience and immediate actionable insights.

Services:
Analytics
Omnichannel
Workforce Management

127.) 
Eudata

Our mission is to help companies to deliver memorable Customer Experience.

The Eudata platform is designed to combine Bot and Humans to deliver the best possible experience to digital customers and users maximizing automation and process simplification.

The Eudata platform includes Convy.AI (zero code BOT and RPA), WCS (messaging, videochat and collaboration), Next2Connect (Agent Desktop) and CRAB (customer centricity tool).

The Eudata platform can be connected to the major contact center and CRM provider and manages every month more than 6M interactions with Happy customers!

Services:
Artificial Intelligence
Omnichannel

128.) 
ExecVision

ExecVision is a conversation intelligence platform built to drive human behavior change which positively impacts individual, team, and organization performance. The software ingests, transcribes, and analyzes conversations to provide actionable insights for coaching, upskilling, and more informed decision making. Sales, QA, customer success and support teams use ExecVision to create a consistent experience across the customer journey.

129.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

130.) 
First Impression Training Ltd
Service: Training

Bespoke customer service and sales training solutions for the UK call / contact centre industry.

Culture change programmes to help embed best practice service solutions

Blended learning solutions for hybrid and remote frontline teams

Vulnerable customer training solutions

Online learning for the most affordable way to supercharge your customer experience

131.) 
First Orion

Branded Phone Call Solutions
First Orion's Branded Phone Call Solutions includes two different products: INFORM and ENGAGE.

INFORM is a next-generation branded caller ID solution that enables businesses to display their company, department name, or a message on consumers’ mobile devices during outbound calls. INFORM enables businesses to increase answer rates by up to 2x over anonymous caller ID – to deliver a better customer experience, rapidly resolve customer issues, and drive higher conversion and revenue. INFORM is a SaaS solution that can be up and running literally in minutes with nothing to install or support.

ENGAGE is a next-generation branded call display solution that enables businesses to display a c...
(read more)

132.) 
Fonolo

Call back / virtual hold solution
Fonolo's solution can eliminate hold time from your contact center without changing any business process.

Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold.

This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers.

133.) 
Frontline Call Center

Contact Center Outsourcing
Frontline provides customer care, technical support, and patient engagement through outsourced service agents for 10 core industries on behalf of over 100 different brands. We understand that you have the same pride in your business that we have in our own. For this reason, we approach client relationships as a partnership, acting as an extension of your vision and team. Support is measured biannually to make sure that our CSAT and NPS scores stay above industry standards. We are always open to supporting new genres when the fit is right.

134.) 
Fusion BPO Services

BPO services
Services

1) Voice process
2) Non-Voice process
3) Live Chat
4) KPO Services
5) Quality Assurance
6) Collection Services

Industries:-

1) Telecommunication
2) E-Commerce
3) Financial Services
4) Healthcare
5) Education6) Travel
7) consumer packaged goods
8) utility

135.) 
Fusion E-Solutions LLC
Service: Omnichannel

omnichannel support service, BPO services
We help businesses in their administrative and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.

136.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

137.) 
Gatestone & Co.

Customer Contact Center and Business Process Outsourcing (BPO) Solutions.
Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.

We offer fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in our technologies and process innovations to ensure all the right business outcomes while elevating customer satisfaction and brand loyalty.

138.) 
Geomant

With offices across the globe and certified by technology providers. Geomant is a well-established Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center.

Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center.

For over 20 years, we have delivered the right innovative, high-quality...
(read more)


Services:
Cloud Contact Center Solutions
Recording

139.) 
GetWFM, LLC

GetWFM
GetWFm is a cloud based SaaS Workforce Management platform for contact centers.

140.) 
Global Bilgi LLC - Ukraine

Global Bilgi is a multi-language omnichannel outsourcing contact center with our own IT products and the purpose to deliver an excellent customer experience.

Our company is a part of Turkcell group, the telecommunication
market leader in Turkey and Ukraine (lifecell). Turkcell (TCELL) is a public company, our shares are listed in New York`s (NYSE, NASDAQ) and Istambul (IST) stock exchanges.

We have expertise in delivering high-quality contact center service for the top-ranking global companies from multiple industries. In our portfolio, clients from Telecom, Avia and Transportation, Retail, Ecommerce, Delivery, Finance, and other industries.

Contact us to get the quote today and enjoy the benefits of working with Global Bilgi!

 

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