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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

121.) 
InfoCision

Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.

We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat...
(read more)

122.) 
Integra CCS

uContact
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you:
- Dialers (Inbound & Outbound)
- SMS, Email & Webchat in a Unified Inbox
- A Call Center Designed CRM
- Completely Customizable Reporting
- Gamification
- Recording
- Voice Broadcasting
- Quality Control
- Live Coaching (Spy, Whisper, Collaborate)
- Many More Features & an Open API.

123.) 
Intelligent Contacts, Inc

Intelligent Contact Center Suite
The Intelligent Contact Center harnesses the power of machine learning and predictive analytics to substantially increase agent productivity when compared to manually dialing.
Key ROI metrics:
• 4 predictive algorithms cut agent idle time in half and deliver right party contacts with fewer dropped calls
• Answering Machine Detection rates averaging 85-92%
• Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery.
Core features
• 100% TCPA-compliant auto dialer platform
• Unlimited line capacity and instant scalability
• Call recording and data storage (included)
• No agent s...
(read more)

124.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

125.) 
Invictus Solutions ltd

Customer Service, Technical Support and Software Developer Services
Invictus Solutions provides near shore, world class services from Belize.

With Belize being an English first country located only 2 hours from the US Coast our cultural affiliation with the States, along with multilingual capabilities makes Invictus an excellent partner for your Customer Service, Technical Support and Software Development services.

126.) 
Isttek

Hive Customer Feedback Manager
The IstTek HIVE solution provides an insight the customers journey through a fully integrated omni channel platform at a commercially viaable price point.

HIVE is a fully integrated enterprise omni-channel customer feedback management solution. HIVE CFM allows organisations to gather important actionable insights from its customers. The entire customer journey is covered by the solution, which helps end customers provide their feedback with ease and convenience.

The smart engagement logic reaches the right customers, asking the right questions, through the right communication channels, at the right time with personalisation.

127.) 
ITM Marketing, Inc.

Customer Engagement BPO Solutions
Our agents average 4.5 years of employment with ITM. Our clients enjoy the same agent team year after year. Ask us how we do it!

Working in a variety of industries, ITM provides inbound and outbound customer care, lead generation, lead qualification, sales and ecommerce utilizing the complete omni-channel... voice, chat, email, sms, social, IVR, bots and more.


128.) 
Ivonesia Solusi Data
Service: Omnichannel

Sociomile
Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty.

129.) 
Jabra
Service: Headsets

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

130.) 
Jointly International Inc.



Services:
Inbound Call Handling Services
Outsourced Contact Center Services

131.) 
JPL Telecom
Service: Headsets

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

132.) 
Knowmax

Knowmax is a knowledge management software for enterprises of all sizes whether a small or medium-size company. Knowmax helps their customer whether at the assisted channel or digital channels in delivering better and engaging customer experience with a high CSAT rate.

Services:
Help Desk Software
Knowledge Management

133.) 
Koopid

KoopidAI
Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs.

AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha...
(read more)

134.) 
Layer One Technologies
Service: Telecoms

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

135.) 
Leading Edge Connections

Sales & CX Transformation
Leading Edge Connections, LLC. is a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies on-the-GROW. We provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 VIRTUAL environment. Our core services position businesses to experience the ultimate in transformation for growth and sustainability.

136.) 
Lieber & Associates

Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone system. Contact center technology services range from problem solving and optimization to new technology selection and implementation support. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.

Services:
Analytics
Call Routing Optimization
Cloud Contact Center Solutions
Consultancies
Omnichannel
Recording
Training
Workforce Management

137.) 
LivePerson

Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

138.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

139.) 
Liveware Labs

Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies.

We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals.

Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we...
(read more)

140.) 
LiveXchange

LiveXchange is an online turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center.
 

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