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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

121.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

122.) 
LiveXchange

LiveXchange is an online turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center.

123.) 
Magellan Solutions Outsourcing Inc.

Magellan Solutions Call Center
Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer experiences and back-office support. It is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country.
PH: 0888 619 9585

124.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

125.) 
Manitoba Customer Contact Association
Service: Training

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

126.) 
Matchboard

Contact Center Outsourcing
Matchboard represents a vetted community spanning more than 200 contact centre outsourcing locations across the Philippines, South Africa, Fiji, India, the UK, Australia and New Zealand.

Services covered include customer care, technical support, collections, sales, lead generation and appointment-setting, and operating hours cater to 24x7 needs, as well as clients who just want business hours of after-hours service.

We cover English as well as all major European, Asian and African languages.

127.) 
MattsenKumar LLC

MattsenKumar is a business process outsourcing and customer experience management company based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing outsourcing services to some of the leading players across the globe. Our services include contact...
(read more)


Services:
Inbound Call Handling Services
Outsourced Contact Center Services
Remote Agent Solutions
Speech Technology

128.) 
KocharTech

Customer Engagement & Support Services
Maxicus provides next-generation contact center support for various customer engagement services. Specializing in both inbound and outbound customer engagement, Maxicus offers varied solution portfolios for enhancing Customer Experience (CX), Revenue, Digital Enablement, and Back-office efficiency.

- Ability to reinvent CX Solutions
- Co-creation and collaboration with partners to build mission-critical business solutions
- Innovative solutions for specific business pain points
- Comprehensive Training and Learning Programs for Agents
- Robust Quality and Customer Success Frameworks
- Use of cutting-edge technologies like Artificial Intelligence, and Machine Learning to ensure process efficiency
- CX Consultancy
PH: +91 9877098771

129.) 
Mediatel Data Srl

Contact Center Solution AI-Driven
Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages.
PH: +40 722 744 417

130.) 
Megacall

Megacall was established in 2008 in Malaga Spain and provides telephony services to 35 countries around the globe. Our central aim being to provide small to medium size businesses with a ‘state of the art’ telecommunication service that was, and remains, transparent, highly competitive and supported by a well-trained team.

Services:
Cloud Contact Center Solutions
Computer Telephony Integration
Dialer Solutions
IVR
Telecoms

131.) 
Mentor CX

Contact Centre Outsourcing
Mentor CX Corporation is an Australian owned company with our Head Office in Sydney, Australia.
We provide next generation Business Processes Outsourcing (BPO) services, in and outbound calling and enhanced customer experience (CX) services. We work with clients, who are seeking a quality contact/marketing operation and/or back office service facility through outsourcing to our state of the art, international, multilingual, 24/7 operation located in Egypt.
PH: 1300100929

132.) 
MFE International

Cloud Contact Centre with voice quality that stays up even when internet fails.Handles inbound and outbound, call routing and IVR to email, chat, social media messaging, workforce optimization, analytics.

State-of-the-art Oracle Digital Assistant-the next generation Text and Voice AI that needs no coding and can be setup in minutes(Low TCO). With NLP powered intent recognition, rich ontologies and industries vocabularies. Reduce call volumes and waiting times.


A new generation process CRM with integrated marketing, sales, service in a unified platform.
A low code and integrated business process management for dynamic case management

Services:
Artificial Intelligence
Cloud Contact Center Solutions
Customer Experience (CX)
Customer Relationship Management
Remote Agent Solutions
Workforce Management

133.) 
MightyCall

MightyCall is a part of experienced call center solution provider Infratel, which provides complete customer experience management solutions for small and medium businesses. For a low monthly cost and with minimal technical configuration, MightyCall lets businesses use a single phone number for customers. MightyCall also integrates various incoming inquiries from social, web, and email sources, and supports predictive outbound dialing campaigns. MightyCall is headquartered in Seattle, WA, and is focused on the North American, Asia-Pacific and CIS markets.

Services:
Cloud Contact Center Solutions
IVR
Omnichannel

134.) 
MindTouch

MindTouch Knowledge Management
MindTouch offers mid-size to large organizations an enterprise-grade, AI-powered knowledge management platform built for customer self-service, agent assistance and departmental knowledge. The MindTouch platform intelligently captures, manages, extends, integrates and optimizes content across all channels, systems and devices resulting in an improved customer experience, increased agent productivity, enhanced operational efficiencies, and reduced costs.
PH: 6197958459

135.) 
Mpathy Plus
Service: Consultancies

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

136.) 
MST Call Centers

Contact Center Services
Outsorcing Contact Center Services in different languages:
- Customer Service Solutions.
- Banking Contact Center.
- Technical Support.
- Outbound Campaigns.
- Quality Management in cloud with eAlicia
PH: +34 902224234

137.) 
MyCallCloud LLC

MyCallCloud
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
(read more)
PH: (888) 663-0760

138.) 
Navedas

CSAT.AI was launched by Navedas to transform Customer Experience with automated QA, compliance and real-time insights. CSAT.AI gamifies agent experience providing tools to reduce agent churn.

Navedas has used its years of experience to leverage human expertise in customer service with machine learning/AI to improve Customer Satisfaction and Quality Assurance while reducing costs. Over 60 hardworking individuals make up our team including MBA’s, Engineers, Researchers and other professionals experienced in running businesses while resolving customer service issues.

Services:
Analytics
Artificial Intelligence
Customer Experience (CX)
Training

139.) 
Navigant Technologies Inc

Demand Generation Services
We are an International Business Process Outsourcing (BPO) Company

We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat

We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls

140.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894
 

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