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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

141.) 
Navigant Technologies Inc

Demand Generation Services
We are an International Business Process Outsourcing (BPO) Company

We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat

We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls

142.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

143.) 
NeoDove

NeoDove Customer communication platform
NeoDove is an AI-powered, end to end tech-enabled customer communication and reporting solution that allows you to actively engage with your customers. It was built to ease the pain areas faced by most growing organizations in their pre and post-sales processes and to get rid of the limitations imposed by the traditional system, be it tracking leads, following up, connecting with customers or team productivity and efficiency. It has been built to meet all the sales needs of organizations and help them grow faster.
Within a short span of being in business, Neodove has managed to develop an impressive client portfolio spanning across various industries - RealEstate, Automotive, Edutech, Finte...
(read more)
PH: +91-9414031455

144.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

145.) 
NetSapiens
Service: Telecoms

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

146.) 
NICE Systems

NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
PH: 1(866)965-7227

147.) 
Noble Systems

Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.

Services:
Analytics
Cloud Contact Center Solutions
Omnichannel
Workforce Management

148.) 
Noetica

Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.

Services:
Customer Relationship Management
Dialer Solutions

149.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive
PH: +212645845790

150.) 
NovelVox

Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys.

NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail...
(read more)


Services:
Computer Telephony Integration
Customer Experience (CX)

151.) 
Numonix
Service: Recording

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

152.) 
Nuxiba Technologies

Nuxiba Technologies offers a comprehensive suite of Contact Center Solutions. The technology was developed internationally. We have been in business for 10 years. Our solutions work with call centers of all sizes. Our solutions include the following features:

• Outbound (predictive, progressive, preview & manual dialers)
• Inbound ACD with CTI to your preferred CRM
• True Blended Agent Environment
• IVR
• AVRS - Call recording plus scoring, screen captures
• Reminders (broadcast messaging) with whisper back

Services:
Cloud Contact Center Solutions
Dialer Solutions
Help Desk Software
IVR
Recording
Remote Agent Solutions
Surveys
Telecoms

153.) 
Ocular Technologies

Customer Contact and conversational Self-Service Bot Solutions
Ocular Technologies is a specialist customer engagement and digital experience solutions provider based in South Africa. We employ a unique set of individuals who are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, Ocular Technologies strives to have our customers appear as heroes in the eyes of their clients.
We hold more than 17 years’ experience in the customer contact life-cycle space, and create a quantifiable business impact through intelligent interaction management, robotic process automation, ambient computing, natural language proce...
(read more)

154.) 
OMNI HR Consulting (Pty) Ltd
Service: Training

Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.

We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.

Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.

Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.
PH: +27 21 685 9160

155.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

156.) 
OpsTel Services

OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management.

We have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center.

We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation.

Services:
Analytics
Artificial Intelligence
Automation
Business Continuity
Call Routing Optimization
Customer Experience (CX)
Inbound Call Handling Services
IVR
Translation Services
Workforce Management

157.) 
Opus Telecoms

Contact Centre as a Service
Our Contact Centre as a Service (CCaaS) solutions are remotely deployable, accessible from anywhere and simple to train new users on. The user interface is designed in a familiar mobile phone style so that agents are quickly productive.

Omni channel capability enables telephone calls, emails, chat and social interactions, to be queued, managed and responded to remotely, as if agents were located in a single office.

Supervisors and managers are provided with complete visibility of real time and historic reports and dashboard, enabling them to manage contact centre performance as effectively as business as usual.

Our robust solutions are hosted in clustered state-of-the-art data cent...
(read more)
PH: 08003167566

158.) 
Orbita
Service: Omnichannel

OrbitaENGAGE
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
PH: 617-804-5550

159.) 
OrecX
Service: Recording

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

160.) 
Orion Learning Services Inc.

Orion Learning offers learning courses, programs and assessments for all companies and industries worldwide.

We are a provider of ISO based call/contact center and customer service individuals and we have a wide-range of courses covering topics such as communications, customer service, project management, risk management and MORE!

Services:
Recruitment Products/Services
Remote Agent Solutions
Training
 

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