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Welcome to our 2021 Buyers Guide. The Buyers Guide helps our massive membership around the world (over 200 countries) to find solutions for their business.

If you sell CX and/or contact center products and services and want to be listed on this page at NO COST login by clicking here. If you are NOT a registered member you will need to join first at this link

2021 Buyers Guide

Click to use our EASY MATCH TOOL (saves you time!) or search a GENERAL list

141.) 
Jointly International Inc.



Services:
Inbound Call Handling Services
Outsourced Contact Center Services

142.) 
JPL Telecom
Service: Headsets

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

143.) 
Knowmax

Knowmax is a knowledge management software for enterprises of all sizes whether a small or medium-size company. Knowmax helps their customer whether at the assisted channel or digital channels in delivering better and engaging customer experience with a high CSAT rate.

Services:
Cloud Contact Center Solutions
Help Desk Software
Knowledge Management

144.) 
Koopid

KoopidAI
Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs.

AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha...
(read more)

145.) 
Layer One Technologies
Service: Telecoms

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

146.) 
Leading Edge Connections

Sales & CX Transformation
Leading Edge Connections, LLC. is a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies on-the-GROW. We provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 VIRTUAL environment. Our core services position businesses to experience the ultimate in transformation for growth and sustainability.

147.) 
The House of Contact Centers

LevelX4
Assess the roadmap to a higher potential for your customer contact center:

• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.

Click on the link below to start your FREE assessment!

148.) 
Lieber & Associates

Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone system. Contact center technology services range from problem solving and optimization to new technology selection and implementation support. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.

Services:
Analytics
Call Routing Optimization
Cloud Contact Center Solutions
Consultancies
Omnichannel
Recording
Training
Workforce Management

149.) 
LivePerson

Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

150.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

151.) 
Liveware Labs

Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies.

We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals.

Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we...
(read more)

152.) 
LiveXchange

LiveXchange is an online turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center.

153.) 
Magellan Solutions Outsourcing Inc.

Magellan Solutions Call Center
Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer experiences and back-office support. It is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country.

154.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

155.) 
Manitoba Customer Contact Association
Service: Training

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)

156.) 
Marketing Tactics Pty Ltd
Service: Training

7 Pillars For Creating Amazing Team Leaders
I help Call Center Owners, C Suite executives and Call Center Managers develop a proven, practical training program they can customize to their specific needs that creates amazing Team Leaders who turn under achievers into top performers that consistently hit (or even exceed) their targets and KPIs.

157.) 
Matchboard

Contact Center Outsourcing
Matchboard represents a vetted community spanning more than 200 contact centre outsourcing locations across the Philippines, South Africa, Fiji, India, the UK, Australia and New Zealand.

Services covered include customer care, technical support, collections, sales, lead generation and appointment-setting, and operating hours cater to 24x7 needs, as well as clients who just want business hours of after-hours service.

We cover English as well as all major European, Asian and African languages.

158.) 
MattsenKumar LLC

MattsenKumar is a business process outsourcing and customer experience management company based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing outsourcing services to some of the leading players across the globe. Our services include contact...
(read more)


Services:
Inbound Call Handling Services
Outsourced Contact Center Services
Remote Agent Solutions
Speech Technology

159.) 
KocharTech

Customer Engagement & Support Services
Maxicus provides next-generation contact center support for various customer engagement services. Specializing in both inbound and outbound customer engagement, Maxicus offers varied solution portfolios for enhancing Customer Experience (CX), Revenue, Digital Enablement, and Back-office efficiency.

- Ability to reinvent CX Solutions
- Co-creation and collaboration with partners to build mission-critical business solutions
- Innovative solutions for specific business pain points
- Comprehensive Training and Learning Programs for Agents
- Robust Quality and Customer Success Frameworks
- Use of cutting-edge technologies like Artificial Intelligence, and Machine Learning to ensure process efficiency
- CX Consultancy

160.) 
Mediatel Data Srl

Contact Center Solution AI-Driven
Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages.
 

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