Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them. Case studies are shown in order of date published with the most recent showing first.
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Showing 16 to 30 of 194 Case Studies
Continuing education provider WebCE chooses Zeacom Communications Center (ZCC) for its contact center solution and Microsoft Lync to meet its voice and collaboration needs.
Published: March 12, 2014 5:00 AM
Multi-channel Contact Center Software Automates Business Processes, Increases Collaboration and Real-time Visibility of Business Intelligence
Published: September 25, 2013 5:00 AM
A new technology has been opted as the technology solution to boost up customer interactions, by CaratLane.Com
Published: February 7, 2013 5:00 AM
Kwik Fit Insurance has implemented a new recording solution to achieve compliance with regulatory requirements.
Published: January 31, 2013 5:00 AM
The National Railway Company of Belgium, Belgium Railways, orNMBS/SNCB was created in 1926 and is part of the NMBS/SNCB Group.
Published: January 24, 2013 5:00 AM
Brand in pastry market uses IT Service Management solution to support over 2000 employees nationwide
Published: January 22, 2013 5:00 AM
How Addison Lee unlocked savings of almost £1 million by working with Sabio to implement a specialist contact centre WFM solution and optimise the performance of its expanding private hire reservations operation.
Published: January 15, 2013 5:00 AM
Retailer Figleaves improves customer service with cloud-based technolgy in their Contact Centre
Published: January 8, 2013 5:00 AM
Servion designs Contact Management Strategy for VietinBank
Published: January 3, 2013 5:00 AM
Balfour Beatty Workplace
Adopting an intelligent desktop solution from mplsystems is paying dividends for Balfour Beatty Workplace
Published: December 25, 2012 5:00 AM
iRely is a provider of software solutions for commodity traders, with offices in 5 countries and help desk customers split across 7 time zones.
Published: December 6, 2012 5:00 AM
Affinity, Formerly Veolia Water
Veolia Water integrates Intelecom with workforce optimisation software to improve customer services.
Published: December 3, 2012 5:00 AM
Animal welfare charity saves more animals through the Web
Published: October 10, 2011 5:00 AM
Vermont Rail System
OAISYS, a business call recording and contact center management solution provider, helps keep regional rail service operator Vermont Rail System (VRS) on track with the OAISYS Tracer call recording solution. VRS relies on the Tracer contact center management solution to capture and record both telephone and radio calls for process adherence, service and regulatory compliance.
Published: September 28, 2011 5:00 AM
“As soon as we implemented the new Noetica dialler our productivity went through the roof enabling us to increase our dials and contacts by over 25%. In fact, during one of our busiest months we achieved an astonishing 1.3 million dials.”
Performance Manager at Allianz, Alistair White
Published: September 10, 2011 5:00 AM