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Welcome to NEXTGEN-TV - this is a limited FREEVIEW open to ALL members 

It's the place for ideas and inspiration from industry leaders from around the World.

Every day at the top of the hour we feature a new video - almost everyone from our highly rated and innovative event 'The NEXT GENERATION Contact Center & Customer Engagement Best Practices Conference' - the event launched in 2006 and is regarded as the best place for best practices and ideas you don't get anywhere else!

The schedule changes daily - we will feature a new video every day and you can watch any session at no cost to you as an Executive member - just visit our NEXTGEN-TV channel every day - feature presentations start every hour on the hour!

Note: This is a service ONLY available to Executive Members after the FREEVIEW ends

Sponsors also welcome to have your videos included as short ads - contact Raj Wadhwani for details at this link 

My Role As A CX Champion In My Company


Technology Innovation Developed By A Leading BPO For Their Contact Center

Apr / 17

Contact Center Best Practices At A Middle East Development Fund

Apr / 18

Contact Center Best Practices At This Major Bank

Apr / 19

Leading Auto Emergency Contact Center

Apr / 20

Customer Services At Major Transportation Company

Apr / 21

Great Service From Government Tax Authority

Apr / 22
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