With many companies facing challenges due to the COVID-19 (Coronavirus) we invited some experts around the world to join us and share some ideas and opinions about working from home, the effects on contact centers, cloud technology and managing pandemics - join us for the  online conference event - we gathered 11 experts from around the World! Total duration 3.5 hours approx

Comments from those who attended the sessions:

"Yes, the event was very helpful and kept me engaged throughout the virtual conference"
"Each speaker brought value to this subject"
"More than met my expectations, it was great to see the good use of the technology"
"Great event, very responsive, timely and reassuring. Well done to you and the team Raj"
"My expectations were high as I have attended a few Contactcenterworld events this was no exception it was overall great"
"I had a chance to collect different experiences from different regions and their reactions."
"Yes it did meet my expectations It was very interesting and well put together. Well organised and the speakers were first class, the speakers seemed to be ideal to talk about the topic of the event."
"I would recommend this event, for all the reasons I have stated above regarding meeting my expectations."


Speakers include:

AGENDA – Session 1

AGENDA – Session 2

Customer Experience - How you exceed customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed. Event sponsored by Five9 EMEA

Presenters include:

• Maulana Malik Muqorrobun - Customer Experience Manager, PT Bussr Technologies Indonesia - this is a 1:1 interview
• Brian Atkinson - GM EMEA, Five9 - this is a 1:1 interview
• Tony Barritt - Managing Director, Investor in Customers Ltd - formal presentation
• Andy Hanselman - Partner, Andy Hanselman Consulting - formal presentation
• Raj Verma - Executionist, BreakFree Consulting India Pvt Ltd - formal presentation
• Mo Hassan - Customer Experience Manager, The Crown Estate - this is a 1:1 interview
• Raj Wadhwani - President, ContactCenterWorld.com - shares details of TopPlace2Work.com and What Drives Me Crazy At Work!

Are you now Managing a Work From Home Team? want some best practices? We bring you experts from around the world to share tips and ideas

Confirmed speakers include:

• Head of Customer Engagement - AIA (Malaysia)
• CEO - WorldConnection (USA)
• Contact Center Manager - ebay/mobile.de (Germany)
• Founder - SalesMatch (UK)
• CEO - Caras Training (USA)
• National Contact Center Manager - Coca Cola (Indonesia)
• Sr Director International Care & Tech Support - Vonage (UK)
• Global Contact Center Head - a world leading Travel company (USA)
• Director - Mind Fitness (UK)

 Plus bonus we catch up with the Vice Mayor who is responsible for an Emergency 112 Center in Indonesia dealing with COVID-19 calls!

Many companies - from small to global brands - choose to outsource their services to specialist outsourcing (BPO) providers. Having started in the outsourcing sector, Raj Wadhwani, President of ContactCenterWorld takes us inside the outsourcing world with tips and best practices from a number of organizations including current and past clients as well as hearing best practice tips from outsourcers. If you currently outsource, or plan to at some point, this event is for you!

Speakers so far confirmed include:

• President - ContactCenterWorld.com (Canada)
• Director - Mind Fitness (UK)
• Director - IconPlus (Indonesia)
• CEO - WorldConnection (USA)
• Deputy COO - Telecontact (Russia)
• Director, Care Operations & Technology - Quicken Inc (USA)

This course is for everyone - from frontline to executive. It's designed to help you think and act positive and to change the way people around you see you. A great course for all and includes a chalenge - an assignment to help everyone practice being positive.

Want to sound more confident? Want to sound more powerful? this will help you identify how you sound and to help you project confidence even in situations where you may not be confident like public speaking, presenting ideas to your boss, job interviews etc.

if you are looking for a new job, this program will help you stand out from others and increase your chances of success as well as save you time.

How to enter the 2018 Top Ranking Performers Awards

How to enter the 2020 Top Ranking Performers Awards - Webinar (RECORDED OCT 2019)

watch this webinar that we recorded. Raj Wadhwani, President of ContactCenterWorld.com shares useful information and tips on entering the awards that many regard as being like the 'Olympics of the Contact Center World'

Every year over 50 nation's best compete for these prestigious awards

- details of the webinar content appears below 

Interested in winning GOLD Medal and Award what is regarded by many as being like the 'Olympics' for the contact center world?

Interested in an awards program that helps you improve your business and benchmark your performance?

...The most prestigious awards program where the Best Contact Center (CC) and Customer Experience (CX) companies, strategies and people from all around the world compete annually for the title of Best in the World!

Join this FREE webinar to learn:

• Background To The Program
• Overview of 2 Programs - Rising Star and Top Ranking Performers And Their Differences
• Award Categories
• Judging Process
• The Differences Between This And Award Programs from Other Companies
• How Entrants Benefit
• Best Practice Tips
• How To Enter!

This webinar will help current and new entrants find out how to increase their chances of success and the true value of these awards when compared to other programs

BONUS - watch this webinar before the end of November 2019 and we will upgrade your personal membership to an Executive level for 12 months!