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The Learning Academy Training

Welcome to ContactCenterWorld.com’s Training Center.

It is here that we’ve developed an area where you can upgrade your skills relating to the Contact Center Industry. We invite you to browse through the available training titles and choose an area where you would like to receive specific training.

We provide course outlines, an approximate time duration for completion of the course and testing material in order to ensure you have gained the knowledge necessary for completion of the course.

Taking a course is easy. Depending on the type, some courses include on-site training and/or coaching remotely with our team of approved experts around the World! 

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Analyst - Contact Center World Awards

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The Power of Your Voice - Demonstrate Confidence!

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The Power of Your Voice - Demonstrate Confidence!

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Managing A Work From Home Team - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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Interview with Alex G Demczak on Outbound Dialers & Legislation

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Interview with Mitch Roth on Industry Legislation

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Jasmin Aksan of Astro Malaysia on running a contact center

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Jean Michel Cateaux of Aegis South Africa on Quality

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Laura Thayer of Optum on Service Operations

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Mariana Arnault of NOS Portugal on Change Management

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Marielle Lavapie from Ibex Global Phillipines on Team Management

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Michael Mckinlay from Sytel on Outbound and Dialers

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Mithum Singh of Merchants South Africa on Workforce Management

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Mthokozisi Nsango Of Multichoice on Workforce Analysis

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Ozge Tekalp TEB Turkey on Leadership

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Philip Joseph of Ooredoo Myanmar on Customer Experience

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Rahmat of BNI Indonesia on IT, Training & Recruitment

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Renee Thomas Aegis South Africa on Operational Management

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Sagain Roongruangrong of Siam Commercial Bank Thailand on Running A Center

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Stephen Abbruzzese of Concentrix New Zealand on Outsourcing Relationships

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Positive Language For Business

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Features & Benefits

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The Power of Your Voice - Demonstrate Confidence!

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Background Noise

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Bring Fun to Work

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Comprehensive Back Up Plan

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Consider The Options

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Crazy

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Customer Surveys

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Keys to Technology

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Printing Telephone and Fax Numbers

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Security is a Human Need

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Setting Targets

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Spread The Info

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Take Cell Numbers

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The Experience

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What Does Your Business Need

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