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TRAINING



Welcome to ContactCenterWorld.com’s Training Center.

It is here that we’ve developed an area where you can upgrade your skills relating to the Contact Center Industry. We invite you to browse through the available training titles and choose an area where you would like to receive specific training.

We provide course outlines, an approximate time duration for completion of the course and testing material in order to ensure you have gained the knowledge necessary for completion of the course.

Taking a course is easy. Depending on the type, some courses include on-site training and/or coaching remotely with our team of approved experts around the World! 

As we add training modules here you can search for specific courses to suit your needs. 

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Award Entrants +

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Analyst Awards Finalist 2021

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Community Spirit Award Finalists 2021

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Contact Center (In-house) Awards Finalist 2021

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Crisis Management Award Finalist 2021

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Customer Loyalty Awards Finalist 2021

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Customer Service Awards Finalist 2021

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Customer Service Manager Award Finalist 2021

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Customer Service Professional Awards Finalist 2021

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CX Champion Award Finalist 2021

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Design Awards Finalist 2021

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Direct Response Awards Finalist 2021

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Emergency Services Center Awards Finalist 2021

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Employee Engagement Award Finalist 2021

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Employee Wellness Award Finalist 2021

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Green Contact Centers Awards Finalist 2021

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Project Manager Awards Finalist 2021

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Support Professional - HR Awads Finalist 2021

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Positive Language For Business

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Questioning Skills

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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Working From Home - Tips from ContactCenterWorld

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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How to Enter the 2020 Top Ranking Performers Awards : Webinar

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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How to Enter the 2020 Top Ranking Performers Awards : Webinar

Frontline Professionals (agents) +

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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How to Enter the 2018 Top Ranking Performers Awards

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How to Enter the 2020 Top Ranking Performers Awards : Webinar

HR +

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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How to Enter the 2018 Top Ranking Performers Awards

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How to Enter the 2020 Top Ranking Performers Awards : Webinar

Management +

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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How to Enter the 2018 Top Ranking Performers Awards

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Operational Managers +

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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Ayu Tresnalestari of Bank Negara Indonesia on the role of a Supervisor

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Balamurugan Muniraju of Measat Malaysia on Leadership

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Chantel Perkins of Accenture Canada on People Development

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Claudia Hawkins of Whirlpool USA on Operational Leadership

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Edna Pereira of Measat Malaysia on Employee Experience

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Erin Clark of Whirlpool Corporation USA on HR

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Fidel Calcagno of IGT on the role of an analyst

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Gert Jacobs of Multichoice on Workforce Planning

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Interview with Alex G Demczak on Outbound Dialers & Legislation

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Interview with Angela Wilson - The Role of Analysts and Social Media

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Interview with Mitch Roth on Industry Legislation

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Interview with Vera Austin of Mass Mutual on running a contact center

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Jasmin Aksan of Astro Malaysia on running a contact center

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Jean Michel Cateaux of Aegis South Africa on Quality

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Jovaney Toledo of Mass Mutual USA on his Customer Service role

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Laura Thayer of Optum on Service Operations

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Mariana Arnault of NOS Portugal on Change Management

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Marielle Lavapie from Ibex Global Phillipines on Team Management

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Michael Mckinlay from Sytel on Outbound and Dialers

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Mithum Singh of Merchants South Africa on Workforce Management

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Mthokozisi Nsango Of Multichoice on Workforce Analysis

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Ozge Tekalp TEB Turkey on Leadership

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Philip Joseph of Ooredoo Myanmar on Customer Experience

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Rahmat of BNI Indonesia on IT, Training & Recruitment

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Renee Thomas Aegis South Africa on Operational Management

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Sagain Roongruangrong of Siam Commercial Bank Thailand on Running A Center

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Stephen Abbruzzese of Concentrix New Zealand on Outsourcing Relationships

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Utku Toprak of Teleperformance Turkey on Operational Management

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Managing A Work From Home Team - Online Conference

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Positive Language For Business

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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7 P's of Selling

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COVID-19, Working From Home & Contact Center

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Customer Experience - How To Exceed Expectations

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Features & Benefits

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How to Deal with Gatekeepers

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Managing A Work From Home Team - Online Conference

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Outsourcing Best Practices - Online Conference

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Positive Language For Business

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Questioning Skills

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Sales Skills - Psychology

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Talking Prices

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Telephone Sales Skills

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The Power of Your Voice - Demonstrate Confidence!

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Sales Professionals (agents) +

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7 P's of Selling

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Features & Benefits

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How to Deal with Gatekeepers

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Positive Language For Business

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Questioning Skills

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Sales Skills - Psychology

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Talking Prices

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Telephone Sales Skills

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The Power of Your Voice - Demonstrate Confidence!

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How to Apply For a New Job

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SIM +

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Background Noise

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Bring Fun to Work

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Comprehensive Back Up Plan

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Consider The Options

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Crazy

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Customer Surveys

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Disability Laws

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easy channel access

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Filter Contacts

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Getting More Out Of Technology

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Getting The Marketing Message Right

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Keys to Technology

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Language Options

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Make Training Fun

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making it easy for customer

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Management

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Minimum Recruitment Standards

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More Fun At Work

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Multilingual IVR

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Network Usage Guidelines

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Printing Telephone and Fax Numbers

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Public Praise

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Queue Music

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Repeat Callers

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Security is a Human Need

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Setting Targets

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Shower & Steam Your Shirt!

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Social Activities Help Motivate

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Spread The Info

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Support

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Take Cell Numbers

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Take Cell/Mobile Numbers

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Take Your Time

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Tap Into Expertise

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Test Systems

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The Experience

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Toll Free Numbers

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Types Of Questions

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User Queue Choice

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User Queue Choice

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Utilize time and money saving tools

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What Does Your Business Need

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Managing A Work From Home Team - Online Conference

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