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Contact Center COVID-19

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Welcome to our special group covering news, articles and more about COVID-19, pandemics and working from home.
You will find great content and we welcome everyone who joins this group.
If you have news to share, submit it here at this link

Articles

Noetica -- a British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. Read More...
December 6, 2023 8:04 PM
 6235 
Customer sentiments around AI, post-COVID-19 support, preferred feedback channels, and personalized experiences don’t live up to CX teams’ optimism Read More...
July 5, 2023
 2084 
In healthcare, a CRM system (Customer Relationship Management) is a software solution that helps healthcare providers manage their patient relationships more effectively. Read More...
June 21, 2023
 2664 
Businesses handle a huge amount of customer data, and it's essential that its safety is of paramount importance Read More...
February 27, 2023
 3072 
ContactCenterWorld.com - the global rankings have just been released showing the top 10 nations where the best contact centers are located. Read More...
January 13, 2023 2:28 PM
 18205 
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conference held by ContactCenterWorld.com, the world's first group of contact centers were presented with the NEW Certified World Class award having successf... Read More...
January 23, 2023 4:00 AM
 17085 
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conference held by ContactCenterWorld.com, the world's first group of contact centers were presented with the NEW Certified World Class award having successf... Read More...
January 22, 2023 8:00 PM
 6814 
Dec 2022 and the best in the world are crowned in Malta, the tiny little island nation known for its endurance, fortitude and resilience! All the award entrants went above and beyond the call of duty to out perform what we saw earlier this year as th... Read More...
January 10, 2023 8:00 PM
 4254 
Dec 2022 and the best in the world are crowned in Malta, the tiny little island nation known for its endurance, fortitude and resilience! All the award entrants went above and beyond the call of duty to out perform what we saw earlier this year as th... Read More...
December 14, 2022 9:42 AM
 12966 
Tokopedia Care, a customer service center of the Indonesian marketplace provider Tokopedia, recently bagged ten awards —encompassing nine gold and one silver— at the 2022 Contact Center World competition. Read More...
December 14, 2022
 5090 
Mitto research shows brands with a complete and unified omnichannel strategy are several times more likely to report significant revenue growth and customer loyalty over the past year
Read More...

October 24, 2022
 1947 
To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a contact centres survey with TechCentral.
Read More...

September 5, 2022
 3406 
Iowa Department of Health and Human Services created a call center to help with questions surrounding monkeypox. Read More...
August 30, 2022 9:36 AM
 1530 
Company recognized for partnership, expertise and commitment to Maryland constituents during unprecedented time Read More...
August 29, 2022 6:00 PM
 1432 
ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Awards Best in the Asia Pacific. The award winners were announced at an awards ceremony during the gala dinner at The Laguna, Nusa Dua in Bali, INDONESIA ... Read More...
August 7, 2022

Michael Goldberg | Bg – Sblc Financial Instrument And Leasing Co

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May 3, 2023 6:00 AM EST
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Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Erika Kamholz Uniphore Software Systems
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Jennifer Stefanie Nugraha PT. Bank Negara Indonesia
Jephin Mathew Dubai Technologies
(Verified Admin)
Tim Buzza Insurance Australia Group
Annakie Eskom
Esteban Creasey ContactCenterWorld
(Verified Admin)
Dr. Azhagu Madhavan Dr. S. Azhagu Madhavan A. V. V. M. Sri Pushpam College
Wakako Murata Bellsystem24 Holdings, Inc
Katie Daniels ICCS Inc. (International Customer Care Services)
(Verified Admin)
Showing 1 - 12 of 185 items

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