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News

New Invoca / Five9 integration enables marketing and contact center teams to share real-time insights
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Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative

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 134 
Kyndryl and Five9 announce global partnership and expanded relationship
August 15, 2022
 186 
New zero-footprint integration embeds real-time guidance platform into softphone systems and everyday
August 12, 2022 1:44 PM
 262 
Nuspire’s Q2 2022 Threat Report provides data and insight into malware, exploit and botnet activity
August 11, 2022 8:00 AM
 201 
XSELL Agent Experience is available on the Five9 CX Marketplace and can be easily integrated with the
August 10, 2022 11:25 PM
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Executive Interviews & Papers

50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automa
August 15, 2022
 300 
UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation

August 12, 2022
 507 
ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Award
August 7, 2022
 1420 
Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections st
August 3, 2022
 1076 
Customer Satisfaction (CSAT) scores are the biggest indicators of a successful customer support depar
August 1, 2022
 1065 
New study finds as inflation increases, so do the expectations for the customer experience, making it
July 29, 2022
 1103 
Smart resellers are already adding significant value and stickiness to their contact centre deals wit
July 25, 2022
 1104 
Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Gevert
July 22, 2022
 1231 
Contact centers are struggling to deliver much-needed CX innovation while battling against rising con
July 15, 2022
 1212 
Two Gold Medals to Stellantis Turkey influenced the 17th Top Ranking Performers Awards competition or
July 8, 2022 7:44 AM
 1489 
Showing 1 - 10 of 959 items
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Tips

Many companies want voice over IP and invest in it, but a lot of these projects fail. I recommend th...
August 8, 2022
 1
Companies wanting to leverage information from their data need to recognize that the key is informat...
August 7, 2022
 1
To automate the solution you need to have a process or a strategy in place; from that you can be mor...
August 6, 2022
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With the advances in technology over the years, many contact centers have employed automated attenda...
August 5, 2022
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