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News
Invictus BPO Finalist
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 23, 2021 7:13 PM
 159 
Matador AI Teams Up with Shop Smart Autos
Matador AI an SMS customer engagement platform teamed up with Shop Smart Autos, the digital media pla
July 6, 2021 11:47 AM
 83 
Hathway Selected to Unify Customer Experience for Convenience Store Chain Dash In
Integrated brand ecosystem, including a new mobile app and loyalty program, will drive measurable bus
May 5, 2021 5:09 PM
 318 
Penske Truck Rental Implements Avaamo's AI Virtual Assistant to Enhance Reservation Process
Penske Truck Rental has selected Avaamo's voice-driven Intelligent Virtual Assistant (IVA) for its ph
March 12, 2021 6:54 PM
 291 
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Gu
March 5, 2021 10:30 PM
 971 
World's Best Contact Centers in 2020 Announced
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Globa
March 5, 2021 10:44 AM

Raj Wadhwani | ContactCenterWorld.com

awesome 💜

March 5, 2021 12:01 PM EST
 1185 
VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW
Plus: VeriCall CEO receives individual Industry Champion Award
March 3, 2021 10:56 AM
 906 
Selly Automotive CRM Announces Real-Time Integration With Frazer DMS
Selly Automotive CRM is excited to announce its real-time integration with Frazer Computing Inc.
March 2, 2021 12:19 PM
 241 
Agero Lauded by Frost & Sullivan for Its Dispatch and Management
New digital platform optimizes customer experience, streamlines service provider selection and delive
February 18, 2021 12:25 PM
 247 
Porsche Ventures Invests in AI Company Cresta, Plans Rollout on Digital Platforms
Additional improvements and features on Porsche Connect will be the first touchpoint to benefit from
February 2, 2021 4:00 PM
 284 
Showing 1 - 10 of 56 items

Executive Interviews & Papers
5 Ways Effective Coaching Pays Off
5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week.
May 6, 2021
 1434 
The Pandemic and Its Effects On Their Business - Members Comment
Lastly, any other comments or opinions you can share about the effects of this pandemic on your busin
May 4, 2021
 916 
Security Of Information & Working From Home - Members Share What They Do!
Many people were concerned about security of information with remote agents - how have you handled th
May 3, 2021
 719 
Managing Staff Who Have Personal Issues Or Anxiety - Members Comment!
If you are a manager how do you help your team if they are struggling with personal issues at home or
April 30, 2021
 1
 703 
If you are part of a team that worked closely together face to face, how do you feel now working in a different way? Maybe more remotely?
If you are part of a team that worked closely together face to face how do you feel now working in a
April 29, 2021
 497 
Managing A Team In A Contact Center During A Pandemic
If you manage a team - how have you coped with the change ?
April 28, 2021
 601 
Staff Turnover During The Pandemic - Members Comment
What have you noticed in terms of staff turnover since the pandemic? any changes? and why do you thin
April 27, 2021
 700 
During The Pandemic - We Asked Members If They Recruited Staff and How It Worked Out!
If you had to recruit new staff, how has this worked for you? Is it easier / harder? please explain
April 26, 2021
 809 
Training Staff During The Pandemic - Does It Work Well? Members Share Comments
How do you now train staff? how is this method working?
April 23, 2021
 553 
Did The Pandemic Affect Your Business or Not?
If the pandemic did not really affect you tell us why - what made it a non event for you?
April 22, 2021
 677 
Showing 1 - 10 of 441 items
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Group Contacts
Esteban Creasey ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Ertigen Zoga ZZ Group
(Verified Admin)
Annie Padayachee DHL Express South Africa
(Verified Admin)
Prab Bedi TechMahindra
Anelyn Estolloso Viscount Quality Certifications
Christopher James Stewart DHL Express (S) Pte Ltd
(Verified Admin)
Valerie McSorley Avant Garde Events, Inc.
Jeanne Landau CallFinder
(Verified Admin)
Joel Jesper Alino AZPIRED INC
(Verified Admin)
Colin Taylor The Taylor Reach Group
(Verified Admin)
Showing 1 - 12 of 772 items
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Upcoming Events
16th annual ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices Conference & Expo
The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
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