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A T T E N T I O N !

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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Scivantage
5 Connections
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Sr. Director of Product Marketing, Consumer Solutions
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MassMutual
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VP, Product and Segment Marketing
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News

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Volkswagen Brand Sets Up Customer Experience Unit
Volkswagen AG's (VOW.XE) namesake brand said that it will establish a new division for customer exper
April 10, 2018 3:11 PM
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Bosch Unveils Emergency Call System for Cars
Bosch has unveiled an extensive “emergency call” system, the eCall for short, featuring telematics so
April 5, 2018 2:34 AM
 159 
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The employee engagement tool for every business. It's easy to use, easy to set up and provides compr...
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Executive Interviews & Papers

We Asked How Do You Intend To Improve Your Contact Center In 2018?
We asked members How do you intend to improve your contact center in 2018?

Read what some of them

February 15, 2018 5:00 AM
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Customer Service - Better Or Worse Than A Year Ago?
We asked members "Do you feel the service you personally get as a customer is better or worse than it
February 14, 2018 5:00 AM
 709 
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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