Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Jamie Stewart
Marketing Manager
0
EXECUTIVE MEMBER
Natassya Amalia Anza
Business & Product Development
269
MEMBER
Endy Pandu Winata
Senior Officer Customer Voice Management
47
EXECUTIVE MEMBER
Alvinor Yunaldi
Manager Contact Center
429
EXECUTIVE MEMBER
Rizka Wahyuningsih
Officer Human Capital Talent Development
150

Contact Center Banking / Finance / Credit

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

PCI Pal (LON: PCIP announced it has joined forces with Zoom Video Communications, Inc. to deliver an
November 16, 2023 9:57 AM
 298 
Global AI-powered platform integrating solutions for Event Management, Appointment Scheduling, and Qu
November 14, 2023 2:30 PM
 401 
SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) announced the latest advancement in wealth management
November 7, 2023
 419 
The Talkdesk AI-powered financial services cloud contact center platform supports companies as more p
November 3, 2023 10:26 AM
 555 
Glia is offering new generative AI tools to help financial institutions drive efficiency and improve
November 2, 2023 12:16 PM
 356 
nCino to provide midwestern community bank with a platform across its commercial and mortgage busines
October 19, 2023 12:34 PM
 445 
Glia has partnered with Lumin Digital to streamline digital-first member service. Glia’s DCS capabili
October 13, 2023 2:36 PM
 441 
Intelligent Contacts, a leader in inbound / outbound omnichannel contact center solutions, has partne
October 5, 2023 11:46 AM
 468 
nbkc adds Spiral to allow customers to donate to their favorite charities directly from their persona
September 21, 2023 3:53 PM
 378 
Financial Services Firm Deploys 8x8 to Deliver Superior Customer Service Through Company-wide Efficie
September 18, 2023 7:59 PM
 594 
Showing 1 - 10 of 197 items

Executive Interviews & Papers

The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped oppo
November 3, 2023
 2779 
Average handle time is an important contact centre metric but it can be a double-edged sword that cre
October 18, 2023
 1522 
In the realm of SAP, terms like 'House Banks' and 'Branches' may seem unfamiliar, but their concept i
August 4, 2023
 1953 
New research from Vodeno/Aion Bank has revealed how embedded banking adoption is significantly boosti
July 24, 2023
 1397 
There is an increase in the number of incidents involving fraudsters who use social engineering tacti
July 10, 2023
 1389 
Financial service providers need to prioritize hyper-personalization strategies in build-up to Consum
May 17, 2023
 1642 
ContactCenterWorld.com - the global rankings have just been released showing the top 10 nations where
January 13, 2023 2:28 PM
 14211 
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conferen
January 22, 2023 8:00 PM
 4760 
Dec 2022 and the best in the world are crowned in Malta, the tiny little island nation known for its
January 10, 2023 8:00 PM
 2831 
Tokopedia Care, a customer service center of the Indonesian marketplace provider Tokopedia, recently
December 14, 2022
 3514 
Showing 1 - 10 of 457 items
Submit Editorial

Group Contacts

Jennifer Darren ContactCenterWorld
(Verified Admin)
Alvinor Yunaldi PT.Bank Negara Indonesia, Tbk
Tedy Fernando Poandra PT Bank Central Asia, Tbk.
Metin Tiryaki Freelance
Andrew Horner ANZ New Zealand
Nugroho Agung Prasetyo PT Bank Central Asia Tbk
Grace Heny 168Solution
(Verified Admin)
Ashish Bavishi SMSCloud Hub
(Verified Admin)
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Esteban Creasey ContactCenterWorld
(Verified Admin)
Punkil Patel Collabera Technologies PVT LTD
Lee Kun Fang Singapore DBS Bank
Showing 1 - 12 of 6575 items
Get Listed

Sponsors

The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
 4

About us - in 60 seconds!

Join Our Team

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 11815 
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =