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In a recent 5th Talent work at home study, contact center agents and supervisors share valuable insig
July 6, 2020 3:19 PM
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The business process outsourcing sector has suffered losses of US$42 million over the past few months
June 26, 2020 2:46 PM
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Research Shows Highest Contact Center WFO Market Share in Asia-Pacific, Europe and “Rest of World,” A
June 10, 2020 5:40 PM
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Asia Pacific technology vendors must repurpose their product offerings for business continuity and di
June 9, 2020 7:59 PM
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The BMC has assured the Bombay High Court that citizens would now be able to lodge complaints related
June 8, 2020 6:06 PM
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Australia and New Zealand respondents shed light on the knowledge, use and value of data in new Trust
July 13, 2020 5:00 AM
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Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hu
July 10, 2020 5:00 AM
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It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. Howe
July 8, 2020 5:00 AM
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An article looking at the challenges facing customer service agents working from home and how to over
July 6, 2020 5:00 AM
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Emotion and fair treatment influence insurance consumers more than increased encouragement to switch
July 3, 2020 5:00 AM
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