Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors



Build Your Professional Network - 205,000+ Industry Members

Sabine Winterkamp
Sr Director International Marketing
23 Connections
Jennifer Orzechowski
Head of Marketing Americas, EPOS
0 Connections
Elena Yurina
Customer Service Director
15 Connections

Contact Center Benchmarking

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


In a recent 5th Talent work at home study, contact center agents and supervisors share valuable insig
July 6, 2020 3:19 PM
The business process outsourcing sector has suffered losses of US$42 million over the past few months
June 26, 2020 2:46 PM
Research Shows Highest Contact Center WFO Market Share in Asia-Pacific, Europe and “Rest of World,” A
June 10, 2020 5:40 PM
Asia Pacific technology vendors must repurpose their product offerings for business continuity and di
June 9, 2020 7:59 PM
The BMC has assured the Bombay High Court that citizens would now be able to lodge complaints related
June 8, 2020 6:06 PM

Executive Interviews & Papers

Australia and New Zealand respondents shed light on the knowledge, use and value of data in new Trust
July 13, 2020 5:00 AM
Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hu
July 10, 2020 5:00 AM
It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. Howe
July 8, 2020 5:00 AM
An article looking at the challenges facing customer service agents working from home and how to over
July 6, 2020 5:00 AM
Emotion and fair treatment influence insurance consumers more than increased encouragement to switch
July 3, 2020 5:00 AM
Submit Editorial

Group Contacts

Elif Diplen ContactCenterWorld
(Verified Admin)
Get Listed


ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =