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Contact Center Benchmarking

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The 2024 Best in Europe, Middle East & Africa Meet, Share Ideas and Identify the Best to Present at G
Research from network quality of experience testing and monitoring firm pinpoints UK’s largest leadin
July 6, 2024 4:26 AM
Customer service ratings across the energy industry are among the lowest ever, according to the lates
June 27, 2024 7:17 AM
Research from ShipStation and Retail Economics reveals the power behind ecommerce experiences that bl
April 18, 2024 3:13 AM
Teleperformance shares plunged, extending recent losses on concerns over the impact of artificial int
March 9, 2024 8:37 AM
Call Center for Georgia’s State Health Benefit Plan receives exemplary distinction for member support
March 7, 2024 10:05 PM
The company deemed to be last in the rankings disputes the findings as energy suppliers continue to b
January 23, 2024 10:17 AM
Incidents of cybercrime were the leading cause of calls to the police’s 1480 cyber safety helpline du
January 11, 2024 1:43 AM
Thousands of child sexual offences recorded in Scotland

January 11, 2024 12:33 AM
The Nationalist Party has expressed its solidarity with the 200 affected employees following Thursday
December 19, 2023 10:57 AM
Showing 1 - 10 of 50 items

Executive Interviews & Papers

A homage to contact centre agents: the unsung heroes of your brand
July 12, 2024 12:00 PM
First-party research reveals that consumers will shop around if brands fail to meet their data securi
July 12, 2024 12:00 PM
Survey of 4,000 U.S. and U.K. employees finds more than 40% think GenAI can help them find things fas
July 10, 2024 12:00 PM
New data in a report by Everest Group and CCI highlights the continent's untapped potential in the CX
July 8, 2024 12:00 PM
While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service,
July 5, 2024 12:00 PM
Researchers found that providing consumers with sustainability information during their online orders
July 3, 2024 12:00 PM
The report delves into the intricate dynamics of four distinct generations — Generation Z, millennial
July 1, 2024 12:00 PM
Consumer demands shift business leaders' focus to predictive, emotionally intelligent and customized
June 26, 2024 12:00 PM
Software development is being revolutionized by artificial intelligence (AI) through Generation AI (G
June 24, 2024 12:00 PM
Only 3% of companies are currently customer-obsessed and put their customers’ needs front and center
June 21, 2024 12:00 PM
Showing 1 - 10 of 1037 items
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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