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Alex Hamberger
Director Of Strategic Accounts
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Contact Center Best Practices

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Meets all Requirements of the COPC Customer Experience (CX) Standard
September 29, 2023 9:48 AM
eGain Corporation (NASDAQ: EGAN), a knowledge management platform provider for customer engagement au
September 26, 2023 1:08 PM
Contact Center Innovator Recognized as a Leader for Total Cost of Ownership (TCO) and Return on Inves
September 25, 2023 10:41 AM
Adds two-way messaging capability to Salesforce for personalised, contextual communications to improv
September 14, 2023 10:35 AM
TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth cons
September 7, 2023 4:08 PM
Free tool helps brands sort through the AI hype and responsibly assess how AI can help reach their CX
August 14, 2023 4:15 PM
Most Loved Workplaces certification recognizes organizations where employees are happiest and most sa
August 14, 2023
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
August 2, 2023 8:09 PM
Noetica, a British company, developing software products for the global contact centre market, is pro
June 29, 2023 10:41 PM
Five9 helps top Latin American (LATAM) organizations engage customers through its powerful intelligen
June 26, 2023 6:52 PM
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Executive Interviews & Papers

Out-of-the-box leadership (Creativity and Innovation )
July 14, 2023
New report finds that contact center turnover is high, agent job satisfaction directly impacts custom
July 12, 2023
Customer sentiments around AI, post-COVID-19 support, preferred feedback channels, and personalized e
July 5, 2023
TCN's third annual "Consumer Insights about Customer Service" survey offers valuable insights into co
June 26, 2023
Part one of 5 on how we can turn around the view of Contact Centers in the United States.

June 7, 2023
The firm advises businesses to use the latest interactive voice response (IVR) trends and technologie
April 21, 2023
According to the new report, 91% of retailers are experiencing an increase in return rates, yet most
March 15, 2023
 1774 - the global rankings have just been released showing the top 10 nations where
January 13, 2023 2:28 PM
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conferen
January 22, 2023 8:00 PM
Dec 2022 and the best in the world are crowned in Malta, the tiny little island nation known for its
January 10, 2023 8:00 PM
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Sara Johnson Focus Mobility
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Tracy Hays Nordic Naturals
Raj Wadhwani 🍁 ContactCenterWorld
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Fred Gatty Gatts Consulting
Andre Didier'Serre Vibrant Infocom Pvt Ltd
Grace Heny 168Solution
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# ContactCenterWorld

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and creat...
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The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!


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