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The Ministry of Health has launched the first stage of translating the 937 Call Center’s services int
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May 14, 2020 2:53 AM
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74% of home-working contact centre agents have a better work-life balance, 61% of employers report im
June 29, 2020 5:00 AM
Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic.
June 26, 2020 5:00 AM
Are you an organization looking to revamp and enhance your performance management strategy? Did you d
June 24, 2020 5:00 AM

Just wanted to submit this article which I wrote for my website Me and my

May 4, 2020 5:00 AM
It is important to find the clients who will help build your business to its fullest potential
May 1, 2020 5:00 AM
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.


With the rapid increase in mobile traffic, we are all aware with the problems of losing the connecti...
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Every Interactive Voice Response system gives users instructions to follow. What we have found is th...
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