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Meets all Requirements of the COPC Customer Experience (CX) Standard
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Adds two-way messaging capability to Salesforce for personalised, contextual communications to improv
September 14, 2023 10:35 AM
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TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth cons
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Free tool helps brands sort through the AI hype and responsibly assess how AI can help reach their CX
August 14, 2023 4:15 PM
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Most Loved Workplaces certification recognizes organizations where employees are happiest and most sa
August 14, 2023
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PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
August 2, 2023 8:09 PM
 554 
Noetica, a British company, developing software products for the global contact centre market, is pro
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Five9 helps top Latin American (LATAM) organizations engage customers through its powerful intelligen
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Out-of-the-box leadership (Creativity and Innovation )
July 14, 2023
 1327 
New report finds that contact center turnover is high, agent job satisfaction directly impacts custom
July 12, 2023
 1275 
Customer sentiments around AI, post-COVID-19 support, preferred feedback channels, and personalized e
July 5, 2023
 1514 
TCN's third annual "Consumer Insights about Customer Service" survey offers valuable insights into co
June 26, 2023
 2533 
Part one of 5 on how we can turn around the view of Contact Centers in the United States.


June 7, 2023
 928 
The firm advises businesses to use the latest interactive voice response (IVR) trends and technologie
April 21, 2023
 987 
According to the new report, 91% of retailers are experiencing an increase in return rates, yet most
March 15, 2023
 1774 
ContactCenterWorld.com - the global rankings have just been released showing the top 10 nations where
January 13, 2023 2:28 PM
 11682 
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conferen
January 22, 2023 8:00 PM
 4149 
Dec 2022 and the best in the world are crowned in Malta, the tiny little island nation known for its
January 10, 2023 8:00 PM
 2423 
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and creat...
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The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
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