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Solution integrates digital customer care, relationship management and analytics

July 4, 2020 1:57 AM
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PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq: VG) to enhance its customer comm
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Versature, a Canadian provider of cloud communications solutions for business and organizations, anno
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Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver
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Results show most contact centers are embracing work changes and expect them to benefit the industry
July 1, 2020 5:00 AM
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
June 26, 2020 5:00 AM
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Are you an organization looking to revamp and enhance your performance management strategy? Did you d
June 24, 2020 5:00 AM
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91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, wi
June 22, 2020 5:00 AM
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As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep
June 19, 2020 5:00 AM
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In Greek mythology, Icarus and Daedalus attempt to escape from the island of Crete by constructing w...
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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
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Do you accurately record what questions your customers ask you? If you keep an accurate log – ideall...
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