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News

Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AW
December 4, 2023 11:29 AM
 276 
Cyara partners with NICE to provide quality assurance for every aspect of the contact center environm
December 4, 2023 9:22 AM
 170 
The Partnership Combines the CommunityWFM Contact Center Workforce Management Software Offering with
November 30, 2023 12:03 PM
 286 
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve c
November 30, 2023 10:03 AM
 346 
Establishes connected software and data foundation for the future with life sciences CRM and harmoniz
November 29, 2023 8:55 PM
 254 
Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its po
November 29, 2023 3:18 PM
 274 
Messagepoint announced that it has been recognized by Aspire Customer Communication Services as a lea
November 29, 2023 1:25 PM
 237 
UniVCX™: The Future of Video Collaboration
November 28, 2023 3:02 PM
 308 
Veeva Systems (NYSE: VEEV) announced that biopharma GSK, will migrate to Veeva Vault CRM
November 28, 2023 12:02 PM
 309 
Technology to Directly Engage with Professionals and Consumers Through Multiple Channels
Boosting Cu

November 23, 2023 1:09 PM
 425 
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Executive Interviews & Papers

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will nee
November 17, 2023
 2424 
The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped oppo
November 3, 2023
 2832 
A SoftSwitch, as its name suggests, is a software-based solution that utilizes hardware that is commo
November 1, 2023
 1782 
If you’re not providing an exceptional customer experience and consistently meeting customer expectat
October 30, 2023
 1745 
WebRTC allows developers to create web applications that support real-time communications. Learn more
October 27, 2023
 1389 
Digitate, a provider of SaaS-based enterprise software for IT and business operations, released a stu
October 23, 2023
 1226 
Kore.ai released a new customer experience benchmark report.
October 20, 2023
 1364 
New employee experience research shows that while managers have a better understanding of their front
October 13, 2023
 1762 
Businesses are migrating to web app development, but is it an upgrade over desktop apps? Check out th
October 9, 2023
 1503 
WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intellig
September 22, 2023
 1546 
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