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Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AW
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Cyara partners with NICE to provide quality assurance for every aspect of the contact center environm
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The Partnership Combines the CommunityWFM Contact Center Workforce Management Software Offering with
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Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve c
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Establishes connected software and data foundation for the future with life sciences CRM and harmoniz
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Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its po
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UniVCX™: The Future of Video Collaboration
November 28, 2023 3:02 PM
Veeva Systems (NYSE: VEEV) announced that biopharma GSK, will migrate to Veeva Vault CRM
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Executive Interviews & Papers

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will nee
November 17, 2023
The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped oppo
November 3, 2023
A SoftSwitch, as its name suggests, is a software-based solution that utilizes hardware that is commo
November 1, 2023
If you’re not providing an exceptional customer experience and consistently meeting customer expectat
October 30, 2023
WebRTC allows developers to create web applications that support real-time communications. Learn more
October 27, 2023
Digitate, a provider of SaaS-based enterprise software for IT and business operations, released a stu
October 23, 2023
 1226 released a new customer experience benchmark report.
October 20, 2023
New employee experience research shows that while managers have a better understanding of their front
October 13, 2023
Businesses are migrating to web app development, but is it an upgrade over desktop apps? Check out th
October 9, 2023
WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intellig
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