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Contact Center Hardware / Software / Tech

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New zero-footprint integration embeds real-time guidance platform into softphone systems and everyday
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Ushur, the world leader in AI-powered Customer Experience Automation™ (CXA), today announced that its
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nugo Customer Relationship Management platform, powered by Digital 55, has announced an update to the
August 9, 2022 5:09 PM
Creatio received the highest score possible in ten criteria of the research that evaluates core CRM p
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Joining Microsoft, T-Mobile, Adobe, PayPal, and many others
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ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Award
August 7, 2022
Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections st
August 3, 2022
Customer Satisfaction (CSAT) scores are the biggest indicators of a successful customer support depar
August 1, 2022
Study reveals clear variation in business performance for retailers who have implemented modern workf
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Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Gevert
July 22, 2022
Contact centers are struggling to deliver much-needed CX innovation while battling against rising con
July 15, 2022
Two Gold Medals to Stellantis Turkey influenced the 17th Top Ranking Performers Awards competition or
July 8, 2022 7:44 AM
Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical
July 4, 2022
Like its customers, PowerSchool needed to pivot its operations during the pandemic, with most support
June 28, 2022
BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact cen
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Showing 1 - 10 of 820 items
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Company Blogs

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In Greek mythology, Icarus and Daedalus attempt to escape from the island of Crete by constructing w...
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Within many organizations today, CIOs are embracing the many possibilities that are opened up by the...
December 12, 2019
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I've lost count on how many Unified Communications (UC) platforms are out there. It seems every week...
November 7, 2019
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Nerd alert! For a while I’ve postponed my chance to geek out about one of the latest buzz word...
October 31, 2019
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In Teleopti’s third blog on the subject of change, Patrik Vesterberg explores the value of WFM...
May 20, 2019
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Learn how to be a smooth operator using automated Workforce Management technology. Nick Brook at Tel...
May 8, 2019
Showing 1 - 6 of 452 items


There are a few things that you need to look at when you choose speech recognition or a vendor. Firs...
August 14, 2022
For speech recognition I would suggest to go with a vendor that has open standard face architecture,...
August 13, 2022
The most important thing with speech technology is human factors; make sure that it is usable and ea...
August 12, 2022
With speech recognition often times organizations think about the infrastructure that they have, and...
August 11, 2022
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