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Contact Center COVID-19

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Welcome to our special group covering news, articles and more about COVID-19, pandemics and working from home.
You will find great content and we welcome everyone who joins this group.
If you have news to share, submit it here at this link

Articles

In a recent 5th Talent work at home study, contact center agents and supervisors share valuable insights about their experiences moving to a work at home model during the COVID-19 pandemic. Read More...
July 6, 2020 3:19 PM
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An article looking at the challenges facing customer service agents working from home and how to overcome them. Read More...
July 6, 2020 5:00 AM
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The helpline which runs out of Koti and is managed completely by the Health Department, has been drawing flak because of the waiting time before one gets connected. Read More...
July 3, 2020 10:45 PM
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A contact tracing service is to be set up in Essex led by officials from Essex County Council (ECC) and operated by third party call handlers. Read More...
July 3, 2020 4:14 AM
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Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Group Contacts

Raj Wadhwani ContactCenterWorld
(Verified Admin)
Elif Diplen ContactCenterWorld
(Verified Admin)

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