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Executive Interviews & Papers

Call quality is one of the key factors affecting customer experiences with your contact center. This
July 28, 2021 5:00 AM
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Despite a Proliferation of Channels and Growing Adoption of Micropayment Apps, Trust and Security Rem
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Research reveals impact on customers and businesses requires shift in contact center strategies

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Study finds long hold times, rerouting and agent repetition can deter customers from completing purch
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It is the only institution of the ministry of information industry to manage the contact center and CRM market. It is the only association of the ministry of civil affairs in the contact center and CRM industry, taking the responsibility to manage and coordinate.
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Company Blogs

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From smartphone contact tracing and virtual consultations in the healthcare industry to countless ...

May 26, 2020 5:00 AM
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As our new reality unfolds, businesses in many sectors must still rely on home-based custo...

May 19, 2020 5:00 AM
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Teleperformance’s Customer Experience Lab (CX Lab) continues to generate important insights ...

March 31, 2020 5:00 AM
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These days it seems like all anyone can talk about is the Coronavirus. As it continues to affect sch...
March 20, 2020 5:00 AM
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In a recent webinar we explored the differences between Sugar Enterprise and Sugar Sell and Serve, s...
March 3, 2020 5:00 AM
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With an ever-changing audience composed of the customer with different needs and wants, elevating ...

March 3, 2020 5:00 AM

Tips

Don’t try to do too much in a survey. When companies do try to take on getting customer feedback, of...
July 28, 2021 5:00 AM
You need to ensure that your staff is capable of using some of the other channels, because some of t...
July 26, 2021 5:00 AM

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