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Solution integrates digital customer care, relationship management and analytics

July 4, 2020 1:57 AM
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CCNA reduces call centre workloads with their low-cost solution delivered at record speed.
July 4, 2020 12:21 AM
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The helpline which runs out of Koti and is managed completely by the Health Department, has been draw
July 3, 2020 10:45 PM
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AC InfoSoft, a VoIP company, to offer cloud call center solutions to SMEs. The company will also offe
July 3, 2020 2:45 PM
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Emotion and fair treatment influence insurance consumers more than increased encouragement to switch
July 3, 2020 5:00 AM
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Results show most contact centers are embracing work changes and expect them to benefit the industry
July 1, 2020 5:00 AM
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74% of home-working contact centre agents have a better work-life balance, 61% of employers report im
June 29, 2020 5:00 AM
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
June 26, 2020 5:00 AM
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Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic.
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From smartphone contact tracing and virtual consultations in the healthcare industry to countless ...

May 26, 2020 5:00 AM
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As our new reality unfolds, businesses in many sectors must still rely on home-based custo...

May 19, 2020 5:00 AM
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Teleperformance’s Customer Experience Lab (CX Lab) continues to generate important insights ...

March 31, 2020 5:00 AM
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These days it seems like all anyone can talk about is the Coronavirus. As it continues to affect sch...
March 20, 2020 5:00 AM
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With an ever-changing audience composed of the customer with different needs and wants, elevating ...

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In a recent webinar we explored the differences between Sugar Enterprise and Sugar Sell and Serve, s...
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