Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Olebogeng Khubile
Senior Manager Client Operations
Thamer Noori
Director of Industrial Security and Safety Dept.
Alanoud Alaswad
Passenger Experience Specialists
Jon Arnett
SVP Global Sales

Contact Center CRM

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


Together, Domo and [[Blocked Email]] uncover and analyze insights from fan survey data, improving ESPN’s
May 20, 2024 9:49 PM
Tool empowers brands with customizable, user-friendly, and data-informed content creation at the spee
May 20, 2024 7:38 PM
The innovative, new AI platform from Givex leverages customer data for elevated engagement and enhanc
May 20, 2024 3:16 PM
Coveo for Genesys Cloud is Now Available on Genesys AppFoundry ®

May 20, 2024 1:05 PM
Alvaria® is pleased to announce the expansion of our partnership with Avaya, a provider of enterprise
May 17, 2024 9:49 PM
The Hotline receives new award for using Genesys Cloud AI capabilities to transform support for domes
May 17, 2024 6:33 AM
Airline honored for using AI to provide faster, more effective customer service, improve operational
May 17, 2024 2:11 AM
Increased flexibility, scalability and advanced functionalities provide superior customer experiences
May 16, 2024 11:18 PM
Genesys Copilot, Virtual Agent, Empathy Detection and Modern Agent Desktop for Genesys Cloud designed
May 16, 2024 10:35 PM
Finvi announced a new partnership with TCN.
May 16, 2024 9:53 PM
Showing 1 - 10 of 1165 items

Executive Interviews & Papers

The report examines generational outlook on AI, finding differences in readiness but commonality in p
May 17, 2024
 361, a leader in enterprise conversational and generative AI platform technology, has unveiled it
May 15, 2024
The "2024 Global Contact Center Survey" found that improving efficiency and improving customer servic
May 13, 2024
Explore the forecast and outlook for custom VoIP software development services over the next decade,
May 8, 2024
As consumer demand for alternative payment options and personalized experiences increases, growing di
May 3, 2024
UAE solidifies its position as a technology provider, as AI's role in CX expected to grow

April 26, 2024
Explore the pros and cons of AI and human agents in VoIP customer support. Find out which option suit
April 22, 2024
Emergency communications centers (ECCs) across North America are plagued by serious staffing and tech
April 19, 2024
Omnichannel sales could go up to £52bn in the UK
April 17, 2024
Twilio’s fifth annual State of Customer Engagement Report shows consumers spend an average 54% more o
April 15, 2024
Showing 1 - 10 of 1063 items
Submit Editorial

Group Contacts

Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Christina Dickhans Yactraq Analytics
Veronica Silva Cusi
Jon Arnett Yactraq
Dorothea Chadou Teleperformance Greece
Jeh Daruvala Yactraq Online Inc.
Spencer Clarke 121prodata Limited
(Verified Admin)
Naif Almogbel ccc by stc
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Showing 1 - 12 of 4322 items
Get Listed


It is the only institution of the ministry of information industry to manage the contact center and CRM market. It is the only association of the ministry of civil affairs in the contact center and CRM industry, taking the responsibility to manage and coordinate.
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!



No Editorial Records
Showing 1 - 4 of 373 items

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =