Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here
[HIDE]

Build Your Professional Network - 205,000+ Industry Members

121 Connections
Ety Baita Rahmah
Contact Center Manager
314 Connections

Contact Center Executive Track

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

CXone customer experience platform acknowledged for growth excellence and strategy innovation
February 27, 2021 2:35 AM
 113 
Share
UK Motor Insurer partners with Shift Technology for AI-driven fraud detection

February 26, 2021 2:20 AM
 146 
Share
Company Recognized as a Leader in Both the Enterprise and SMB MarketScapes
February 25, 2021 2:26 PM
 125 
Share
The tender process for the public health board systems to handle coronavirus test and vaccine appoint
February 24, 2021 5:03 AM
 144 
Share
IMImobile brings key cloud communications software and communications platform as a service technolog
February 23, 2021 10:49 PM
 68 
Share

Executive Interviews & Papers

A new business process outsourcing (BPO) survey found that being contacted without permission is amon
March 1, 2021 5:00 AM
 31 
Share
Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy.
February 26, 2021 5:00 AM
 306 
Share
Trending topics to use in your CX strategy for the year ahead.
February 24, 2021 5:00 AM
 497 
Share
What does 2021 have in store for contact centers and B2C communications? Here are some predictions fr
February 23, 2021 5:00 AM
 694 
Share
Legacy solutions impede health care industry’s ability to provide optimal patient experience

February 22, 2021 5:00 AM
 551 
Share
Submit Editorial

Group Contacts

Yasmine Tarek Hewar Group
Rendar Mahardhika Putra Coca-Cola Amatil Indonesia
Get Listed

Sponsors

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
 19

ABOUT US IN 60 seconds!

Tips

It is still unwise to assume that every caller has a touch-tone phone. If you use an automated atten...
February 27, 2021 5:00 AM
Vanity numbers have been around for a long time. They are great ways to promote your telephone numbe...
February 10, 2021 5:00 AM

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =