Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors



Build Your Professional Network - 206,000+ Industry Members

Sabine Winterkamp
Sr Director International Marketing
19 Connections
Indra Wahyuningsih
Supervisor Service Operation
273 Connections
Keith Lee
QA Team Manager
227 Connections

Contact Center HR

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


Over 600,000 Coloradans have filed for unemployment since the start of the COVID-19 pandemic.
July 7, 2020 12:56 PM
Demonstrating another strong performance, NICE acknowledged for growth and innovation through cloud a
July 6, 2020 2:19 PM
The Helpline Center, based in Sioux Falls, has announced that the 211 Helpline phone number is now av
July 6, 2020 12:19 PM
In a recent 5th Talent work at home study, contact center agents and supervisors share valuable insig
July 6, 2020 10:19 AM
Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver
July 3, 2020 11:21 AM
Vonage (Nasdaq: VG) has announced that Nine9, a Michigan-based talent organization for models and act
July 2, 2020 4:02 PM
New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme's video visualizati
July 2, 2020 1:38 PM
Bria Enterprise selected for organization's growing call center requirements
July 2, 2020 12:21 PM
Businesses Seeking Easy Communication Across Any Device Are Driving Global Momentum and Adoption
July 1, 2020 1:55 PM
Commitment to Canadian customer service jobs comes as company marks its 60th anniversary in Canada
July 1, 2020 11:12 AM
Showing 1 - 10 of 1520 items

Executive Interviews & Papers

It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. Howe
July 8, 2020
An article looking at the challenges facing customer service agents working from home and how to over
July 6, 2020
Results show most contact centers are embracing work changes and expect them to benefit the industry
July 1, 2020
74% of home-working contact centre agents have a better work-life balance, 61% of employers report im
June 29, 2020
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
June 26, 2020
Are you an organization looking to revamp and enhance your performance management strategy? Did you d
June 24, 2020
As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep
June 19, 2020
?Focusing on First call Resolution?& Conversational Analytics and the role they play in creating effe
June 15, 2020
UK companies are being urged to take security seriously in their contact centres when adapting their
June 12, 2020
Study from NICE inContact finds improving the agent experience drives contact center efficiency and c
June 5, 2020
Showing 1 - 10 of 594 items
Submit Editorial

Group Contacts

Raj Wadhwani ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Tumelo Moropodi Sage South Africa
Aisha Kabeja Uganda Revenue Authority
Fatemeh Farshad Contact Center
Linda Simonsen FuturePeople
Kai Ling Chen Cathay United Bank
Showing 1 - 12 of 2317 items
Get Listed


The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!

Company Blogs

Close Window

I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique ...

June 3, 2020
Close Window
This is a subject that I have been pondering on for a long while, and it is a subject that seems to ...
May 28, 2020
Close Window
What a few months, outside of the movies, I don’t think the majority of us could have ever pla...
May 4, 2020
Close Window
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders par...
April 6, 2020
Close Window
With the nations home-working in full swing, there have been a number of changes for us all day to d...
March 30, 2020
Close Window
The team at Douglas Jackson share your concerns about the spread of COVID-19, and its impact on the ...
March 17, 2020
Showing 1 - 6 of 278 items


Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so...
July 6, 2020
We have all probably worked in a company where at some time a suggestion box system was used. Often ...
July 3, 2020
How would you describe your contact center? How would your staff describe it? Would they say that it...
June 27, 2020
Let us explain. Security – we all need it – it is a basic human requirement. Yet sometimes in the wo...
June 26, 2020
Showing 1 - 4 of 208 items
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =