Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Contact Center HR

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


2nd edition of the study finds that technology, training, and building an agent community are keys to
July 28, 2021 10:39 AM
Partnership complements ServiceNow’s existing digital channels with integrated voice and video capabi
July 26, 2021 8:00 PM
Managed Desktop as a Service Delivered Through Private or Public Cloud, integrated with Microsoft Tea
July 26, 2021 6:00 PM
NICE (Nasdaq: NICE) announced that it has received the highest scores in each of the four use cases a
July 24, 2021 12:04 AM
2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring real-time r
July 24, 2021
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 23, 2021 7:13 PM
Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement so
July 20, 2021 9:56 PM
OneStream Networks launched Cloud Voice Hub, a global cloud-based SIP PSTN and multi-platform integra
July 20, 2021 3:28 PM
Delivering immersive experiences for the future of work, the Dialpad cloud communications platform is
July 16, 2021 9:36 PM
8x8's portfolio and strategy, supported by its integrated cloud communications and contact center ser
July 16, 2021 1:12 PM
Showing 1 - 10 of 1333 items

Executive Interviews & Papers

Moving forward, what's needed to realise the opportunities?
July 12, 2021
“The Future of AI in the Contact Centre” reveals a positive outlook for artificial intelligence (AI)
July 12, 2021
What does it mean to be a Connected Enterprise and does it really matter?  Ross Daniels at Calabrio b
July 7, 2021
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a
July 2, 2021
The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era.  Tom Goo
June 25, 2021
New employee experience research shows gap in perceptions surrounding business resilience amid COVID-
June 23, 2021
Contact center metrics are a valuable tool in assessing the efficiency and performance of your contac
June 23, 2021
With many face-to-face settings closed and longer wait times in call centers, 64% of UK enterprises i
June 11, 2021
While much has been touted about employee needs amid the “new world of work”, businesses are also env
June 7, 2021
The “2021 Contact Centre People Engagement Survey” provides valuable insight into the current state o
June 4, 2021
Showing 1 - 10 of 631 items
Submit Editorial

Group Contacts

Tyler Zawacki ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Nedal Khatib Nemesysco
(Verified Admin)
Cathy Kalamaras Quest Staffing Solutions
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Yuliya Andreyko VTB Bank
(Verified Admin)
Annie Padayachee DHL Express South Africa
(Verified Admin)
Janine Letizia Quest Staffing Solutions
Showing 1 - 12 of 2094 items
Get Listed


The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!

Company Blogs

Close Window
How important is EDI, Equality, Diversion and Inclusion, to you and or your business?
Employers are...

April 28, 2021
Close Window
We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Servi...
April 13, 2021
Close Window
‘If you had an incredibly high number of brilliant leaders in your business right now, what di...
January 19, 2021
Close Window
Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 a...
December 23, 2020
Close Window
If you are planning your 2021 talent acquisition strategy, what will you do differently?
Whether yo...

November 17, 2020
Close Window
If you are like many of the customer and employee focused business leaders and HR Directors we are t...
August 24, 2020
Showing 1 - 6 of 269 items


You need to ensure that your staff is capable of using some of the other channels, because some of t...
July 26, 2021
If I were a contact center manager looking to establish a new center there would be three things I w...
July 16, 2021
It is all about recruitment and selection. Some people have lost sight of that. There are a number o...
July 15, 2021
An HR director who is looking at testing tools for the first time needs to be very clear about the d...
July 3, 2021
Showing 1 - 4 of 267 items

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =