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Over 600,000 Coloradans have filed for unemployment since the start of the COVID-19 pandemic.
July 7, 2020 12:56 PM
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Demonstrating another strong performance, NICE acknowledged for growth and innovation through cloud a
July 6, 2020 2:19 PM
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The Helpline Center, based in Sioux Falls, has announced that the 211 Helpline phone number is now av
July 6, 2020 12:19 PM
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In a recent 5th Talent work at home study, contact center agents and supervisors share valuable insig
July 6, 2020 10:19 AM
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Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver
July 3, 2020 11:21 AM
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Vonage (Nasdaq: VG) has announced that Nine9, a Michigan-based talent organization for models and act
July 2, 2020 4:02 PM
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New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme's video visualizati
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Bria Enterprise selected for organization's growing call center requirements
July 2, 2020 12:21 PM
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Businesses Seeking Easy Communication Across Any Device Are Driving Global Momentum and Adoption
July 1, 2020 1:55 PM
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Commitment to Canadian customer service jobs comes as company marks its 60th anniversary in Canada
July 1, 2020 11:12 AM
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It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. Howe
July 8, 2020
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An article looking at the challenges facing customer service agents working from home and how to over
July 6, 2020
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Results show most contact centers are embracing work changes and expect them to benefit the industry
July 1, 2020
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74% of home-working contact centre agents have a better work-life balance, 61% of employers report im
June 29, 2020
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contac
June 26, 2020
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Are you an organization looking to revamp and enhance your performance management strategy? Did you d
June 24, 2020
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As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep
June 19, 2020
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?Focusing on First call Resolution?& Conversational Analytics and the role they play in creating effe
June 15, 2020
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UK companies are being urged to take security seriously in their contact centres when adapting their
June 12, 2020
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Study from NICE inContact finds improving the agent experience drives contact center efficiency and c
June 5, 2020
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I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique ...

June 3, 2020
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This is a subject that I have been pondering on for a long while, and it is a subject that seems to ...
May 28, 2020
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What a few months, outside of the movies, I don’t think the majority of us could have ever pla...
May 4, 2020
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Over the last couple of weeks, I’ve had some interesting conversations with senior leaders par...
April 6, 2020
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With the nations home-working in full swing, there have been a number of changes for us all day to d...
March 30, 2020
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The team at Douglas Jackson share your concerns about the spread of COVID-19, and its impact on the ...
March 17, 2020
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Tips

Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so...
July 6, 2020
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We have all probably worked in a company where at some time a suggestion box system was used. Often ...
July 3, 2020
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How would you describe your contact center? How would your staff describe it? Would they say that it...
June 27, 2020
Let us explain. Security – we all need it – it is a basic human requirement. Yet sometimes in the wo...
June 26, 2020
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