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News

2nd edition of the study finds that technology, training, and building an agent community are keys to
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Managed Desktop as a Service Delivered Through Private or Public Cloud, integrated with Microsoft Tea
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NICE (Nasdaq: NICE) announced that it has received the highest scores in each of the four use cases a
July 24, 2021 12:04 AM
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2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring real-time r
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A description of what Call Center World is and its importance in the industry. Also an introduction o
July 23, 2021 7:13 PM
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Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement so
July 20, 2021 9:56 PM
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OneStream Networks launched Cloud Voice Hub, a global cloud-based SIP PSTN and multi-platform integra
July 20, 2021 3:28 PM
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Delivering immersive experiences for the future of work, the Dialpad cloud communications platform is
July 16, 2021 9:36 PM
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8x8's portfolio and strategy, supported by its integrated cloud communications and contact center ser
July 16, 2021 1:12 PM
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Showing 1 - 10 of 1333 items

Executive Interviews & Papers

Moving forward, what's needed to realise the opportunities?
July 12, 2021
 555 
“The Future of AI in the Contact Centre” reveals a positive outlook for artificial intelligence (AI)
July 12, 2021
 291 
What does it mean to be a Connected Enterprise and does it really matter?  Ross Daniels at Calabrio b
July 7, 2021
 527 
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a
July 2, 2021
 611 
The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era.  Tom Goo
June 25, 2021
 315 
New employee experience research shows gap in perceptions surrounding business resilience amid COVID-
June 23, 2021
 601 
Contact center metrics are a valuable tool in assessing the efficiency and performance of your contac
June 23, 2021
 284 
With many face-to-face settings closed and longer wait times in call centers, 64% of UK enterprises i
June 11, 2021
 761 
While much has been touted about employee needs amid the “new world of work”, businesses are also env
June 7, 2021
 688 
The “2021 Contact Centre People Engagement Survey” provides valuable insight into the current state o
June 4, 2021
 744 
Showing 1 - 10 of 631 items
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Tyler Zawacki ContactCenterWorld
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Raj Wadhwani ContactCenterWorld
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Heidy Rodriguez ONQ CONTACT CENTER
Nedal Khatib Nemesysco
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Cathy Kalamaras Quest Staffing Solutions
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Martina Smilovska ContactCenterWorld
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Yuliya Andreyko VTB Bank
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Annie Padayachee DHL Express South Africa
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Janine Letizia Quest Staffing Solutions
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Company Blogs

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How important is EDI, Equality, Diversion and Inclusion, to you and or your business?
Employers are...

April 28, 2021
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We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Servi...
April 13, 2021
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‘If you had an incredibly high number of brilliant leaders in your business right now, what di...
January 19, 2021
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Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 a...
December 23, 2020
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If you are planning your 2021 talent acquisition strategy, what will you do differently?
Whether yo...

November 17, 2020
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If you are like many of the customer and employee focused business leaders and HR Directors we are t...
August 24, 2020
Showing 1 - 6 of 269 items

Tips

You need to ensure that your staff is capable of using some of the other channels, because some of t...
July 26, 2021
If I were a contact center manager looking to establish a new center there would be three things I w...
July 16, 2021
It is all about recruitment and selection. Some people have lost sight of that. There are a number o...
July 15, 2021
An HR director who is looking at testing tools for the first time needs to be very clear about the d...
July 3, 2021
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