Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Build Your Professional Network - 205,000+ Industry Members

Ety Baita Rahmah
Contact Center Manager
314 Connections
Elena Yurina
Customer Service Director
45 Connections

Contact Center HR

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


SmarterBiz Technologies is a provider of technology and solutions for the future of remote work in th
March 2, 2021 9:19 PM
Collector J. Innocent Divya launched a dedicated toll-free number for the children of migrant laboure
March 2, 2021 3:12 AM
New Product Updates Include Intelligent Path Optimizer in Flows, Enhanced Multi-channel Personalizati
March 2, 2021 1:26 AM
CTT Portugal Post is partnering with Sprinklr to modernize its digital customer service capabilities
March 1, 2021 9:54 PM
Zamtel has officially handed over its Call Centre operations to Client Care Solutions Zambia Limited,
March 1, 2021 8:08 PM

Executive Interviews & Papers

What does 2021 have in store for contact centers and B2C communications? Here are some predictions fr
February 23, 2021 5:00 AM
We have all seen photographs of sinkholes that have swallowed buildings whole. Weak underpinnings can
February 10, 2021 5:00 AM
Adding more fun to an agent’s daily life doesn’t change the fact that being an agent is a difficult,
February 3, 2021 5:00 AM
There's no denying that customer expectations shifted in 2020. NICE inContact's Gayathri “G3” Krishna
January 29, 2021 5:00 AM
In-depth study of Australian and New Zealand organisations highlights a need for business continuity
January 18, 2021 5:00 AM
Submit Editorial

Group Contacts

Martina Smilovska ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Get Listed


The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!

Company Blogs

Close Window
‘If you had an incredibly high number of brilliant leaders in your business right now, what di...
January 19, 2021 5:00 AM
Close Window
Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 a...
December 23, 2020 5:00 AM
Close Window
If you are planning your 2021 talent acquisition strategy, what will you do differently?
Whether yo...

November 17, 2020 5:00 AM
Close Window
If you are like many of the customer and employee focused business leaders and HR Directors we are t...
August 24, 2020 5:00 AM
Close Window
If you are like many customer led business leaders you will be considering getting at least some of ...
August 4, 2020 5:00 AM
Close Window

I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique ...

June 3, 2020 5:00 AM

ABOUT US IN 60 seconds!


When recruiting new staff for your contact center, a useful tip to help in the selection process is ...
February 28, 2021 5:00 AM
If your contact center, like most, operates with teams consider giving each a team name. One of the ...
February 26, 2021 5:00 AM

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =