Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Contact Center Infrastructure

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All


SATISFYD and Berry Companies Extend Existing Customer Engagement Program to All Berry Companies Locat
May 8, 2022 10:03 PM
Verizon Extends Networking Portfolio to Offer Extreme Solutions for International Market

May 8, 2022 9:52 PM
Intact Technology, Inc., an IT Software Consulting and Managed Services firm, announced that Aurelie
May 1, 2022 11:29 PM
Avaya OneCloud™ Experience Platform Enables Businesses to Elevate their Customer Experience in Just a
April 26, 2022 11:43 PM
Embedded offering will allow ServiceNow customers to access session replay tools within the platform
April 26, 2022 11:18 PM
Global digital media providers can now access Evergent’s solutions for customer relationship manageme
April 24, 2022 11:53 PM
The new version of Amazon Aurora Serverless scales to hundreds of thousands of transactions in a frac
April 24, 2022 11:14 PM
Workplace Management solutions enable enterprises to accommodate welcoming, flexible, efficient, and
April 21, 2022 9:58 PM
Built on the Salesforce Platform, Infosys LaborForce is designed to help states transform unemploymen
April 20, 2022 10:53 PM
Hansen Technologies (ASX:HSN) is pleased to announce that the City of Virginia Beach has gone live wi
February 1, 2022 6:40 PM
Showing 1 - 10 of 38 items

Executive Interviews & Papers

ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performer
October 21, 2021 10:47 AM
2021 Contact Center World Award Winners From Around The World Gather To Share Best Practices
ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performer
October 21, 2021 10:47 AM
Lastly, any other comments or opinions you can share about the effects of this pandemic on your busin
May 4, 2021
Many people were concerned about security of information with remote agents - how have you handled th
May 3, 2021
If you are a manager how do you help your team if they are struggling with personal issues at home or
April 30, 2021
If you are part of a team that worked closely together face to face how do you feel now working in a
April 29, 2021
If you manage a team - how have you coped with the change ?
April 28, 2021
What have you noticed in terms of staff turnover since the pandemic? any changes? and why do you thin
April 27, 2021
If you had to recruit new staff, how has this worked for you? Is it easier / harder? please explain
April 26, 2021
How do you now train staff? how is this method working?
April 23, 2021
Showing 1 - 10 of 264 items
Submit Editorial

Group Contacts

Raj Wadhwani ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Hery Septiadi Tokopedia
Gemmala Sofia PT Nestle Indonesia
(Verified Admin)
Roesdaniel Ibrahim Indonesian Financial Services Authority
Jacques Lourens Expertflow
(Verified Admin)
Bryan Anggraita AIA Financial
Shanmugam Vaithiyalingam Zyple software solution Pvt ltd
David Loades digital dragons global ltd
Aryono Syahputro OVO
(Verified Admin)
James Provines Advocate Aurora
Showing 1 - 12 of 1427 items


When was the last time you did a motivation survey in your center?

If you don’t do them regularly...

April 27, 2022
Do you have only one service provider? What happens if that service provider fails to deliver to you...
March 16, 2022
Ask people what they want to do. Frequently, when a new assignment comes up, we’ll give it to just t...
March 7, 2022
Sometimes the tendency of managers is to jump in with a solution when a problem occurs. It is worth ...
February 28, 2022
Showing 1 - 4 of 155 items

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =