Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Chris Davidson
Sales Marketing Associate
141
MEMBER
Khaled Ramadan
Advisor to Director General
742
EXECUTIVE MEMBER
Felipe Correa
Executive Director of Business Development
69

Contact Center Management

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

Call Center for Georgia’s State Health Benefit Plan receives exemplary distinction for member support
March 7, 2024 10:05 AM
 150 
The customer care center for California Regional MLS (CRMLS) has been certified as a Center of Excell
March 5, 2024 11:15 AM
 159 
In an economy where exceptional experiences drive success, skilled agents play a crucial role in conv
February 29, 2024 9:00 PM
 304 
Recognized for cultural transformation and digital excellence
February 29, 2024 6:00 PM
 226 
Sugar Sell Makes the Hard Things Easy for Modern-Day Sales Warriors to Automate Anything, Accelerate
February 23, 2024 9:57 PM
 329 
Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence

February 14, 2024 2:59 PM
 425 
IntouchCX has announced the acquisition of Beliveo, a nearshore contact center and business processin
February 14, 2024 1:05 PM
 279 
Oracle Fusion Cloud Customer Experience (CX) scores highest in current offering category in B2B Custo
February 12, 2024 6:34 PM
 271 
Aragon Research releases the Aragon Research Globe™ for Conversational AI in the Intelligent Contact
February 9, 2024 2:34 PM
 356 
CallTower recognized for exceptional achievement in empowering organizations to revamp their customer
February 9, 2024 11:50 AM
 239 
Showing 1 - 10 of 327 items

Executive Interviews & Papers

Retail Predictions in Asia/Pacific* for 2024 and Beyond Revealed by IDC
March 18, 2024
 121 
Research from ShipStation and Retail Economics outlines the modern Australian consumer’s shopping jou
March 6, 2024
 538 
Servion predicts that, by 2025, AI will power 95% of all customer interactions, and we cannot deny th
February 28, 2024
 1042 
From Flirting to Friendships, Relationships with AI Are Gaining Popularity

February 26, 2024
 868 
Can an agent be hired for a call center role without an interview, and still provide good service? Sp
February 23, 2024
 1114 
More than two thirds (68%) of firms currently delivering digital transformation projects don’t have a
February 21, 2024
 691 
A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an i
February 16, 2024
 676 
The role of IT outsourcing in the software development sector has significantly evolved. It's no long
February 14, 2024
 642 
Discover the significance of artificial intelligence as an essential weapon in combating and safeguar
February 12, 2024
 701 
Venturing into international markets is an exciting but challenging prospect for BPO companies. Focus
February 9, 2024
 1147 
Showing 1 - 10 of 1100 items
Submit Editorial

Group Contacts

Sharon Price ContactCenterWorld
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Genki Ogata TEMPER
David Chacon Teleperformance
(Verified Admin)
Laura Collins ContactCenterWorld.com
Firman Laia ContactCenterWorld
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Veronica Silva Cusi ContactCenterWorld.com
Barry Kryba PCA Advisors Ltd
(Verified Admin)
Juliana Santos Teleperformance Brazil
Andres Barrios Teleperformance Colombia
Khaled Ramadan Saudia Airlines
Showing 1 - 12 of 7493 items
Get Listed

Sponsors

# ContactCenterWorld

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
(view more)
 23
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and creat...
(view more)
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
 4

Tips

No Editorial Records
Showing 1 - 4 of 233 items

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 30357 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =