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News

2nd edition of the study finds that technology, training, and building an agent community are keys to
July 28, 2021 3:39 PM
 45 
A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
 159 
Average time for patrols to reach extreme emergency scenes was 2.33 minutes
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New SuiteApp for CRM and Unified Communications collaboration meets OracleNetSuite SuiteCloud Platfor
July 17, 2021 1:24 AM
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8x8's portfolio and strategy, supported by its integrated cloud communications and contact center ser
July 16, 2021 6:12 PM
 158 

Executive Interviews & Papers

A survey report states that though 97% customers admitted using a chatbot online, more than half the
July 28, 2021 5:00 AM
 131 
Call quality is one of the key factors affecting customer experiences with your contact center. This
July 28, 2021 5:00 AM
 91 
Despite a Proliferation of Channels and Growing Adoption of Micropayment Apps, Trust and Security Rem
July 28, 2021 5:00 AM
 38 
Eliminate the stress and frustration of replacing Team Leaders by providing a career path for team me
July 26, 2021 5:00 AM
 204 
Sustainability is not just about minimizing the harm, but it majorly deals with doing better for your
July 26, 2021 5:00 AM
 168 
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Tips

With regards to a contact center manager looking at a knowledge based solution for their contact cen...
July 17, 2021 5:00 AM
If someone doesn’t have any sort of transaction support system then they need to look at what they a...
July 11, 2021 5:00 AM

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