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News

Surge Direct has announced deployment of the MaxContact cloud contact centre outbound dialler solutio
February 23, 2021 6:52 PM
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Sytel’s customers can now benefit from access to multi-session, multi-channel contact center function
February 17, 2021 2:24 PM
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King Price started with approximately 25 staff in 2012 and rapidly grew into an organisation with 1 2
February 16, 2021 8:51 PM
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Microsoft Dynamics, Salesforce.com, Zendesk, and leading CRM Services Seamlessly Integrated with Micr
February 5, 2021 7:18 PM
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By merging people and digital whilst making the most of human touch, transcosmos offers operational s
January 20, 2021 6:12 PM
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Executive Interviews & Papers

Call Center Employees Have Worked Hard During the Pandemic to Ensure Customer Satisfaction

December 30, 2020 5:00 AM
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Holiday special Instagram competition, closing on the 23rd December 2020. Win a lifetime Executive me
December 21, 2020 11:00 AM
 1187 
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ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performer
November 20, 2020 5:00 AM
 1093 
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Thunder Bay, Ontario, October 29, 2020—ContactCenterWorld is pleased to announce the winners of the 1
November 6, 2020 2:00 PM
 1549 
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Deciding whether to use Cloud PBX or Cloud Contact Center depends on your business’s primary needs. W
September 25, 2020 5:00 AM
 2376 
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Sponsors

Dialfire is a complete call center platform with predictive dialer, inbound call blending, guiding, call recording, real-time statistics, preconfigured and personalisable campaigns. You can use all of these features within minutes, there is nothing to install.
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MUG Enterprise: Managing the Space Between You and Your Customers

When it comes to selecting call center consultants what should you choose? One with system and product experience? Operational and productivity experience? What about compliance and training? At MUG Enterprise, you don’t need to ch...
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ABOUT US IN 60 seconds!

Tips

Has this happened to you? You remember you need to speak to an organisation and check your watch – i...
February 24, 2021 5:00 AM
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When you conduct a new outbound project, a good tip is to stop after the first hour and evaluate the...
February 19, 2021 5:00 AM
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