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News

A description of what Call Center World is and its importance in the industry. Also an introduction o
July 24, 2021 12:13 AM
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Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement so
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Transformation to be delivered in partnership with Tata Consultancy Services and Content Guru.

July 9, 2021 1:47 AM
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Edify simplifies DRF’s internal and external communications with cloud-native unified solution

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Clara™ will search across all your customer feedback and interaction sources to give you the answers
July 6, 2021 4:19 AM
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Executive Interviews & Papers

Research reveals impact on customers and businesses requires shift in contact center strategies

July 21, 2021 5:00 AM
 198 
With many face-to-face settings closed and longer wait times in call centers, 64% of UK enterprises i
June 11, 2021 5:00 AM
 761 
How many customers are you missing out on because you lack the resources to interact with them 24 hou
March 29, 2021 5:00 AM
 1
 1639 
A new business process outsourcing (BPO) survey found that being contacted without permission is amon
March 1, 2021 5:00 AM
 1512 
Call Center Employees Have Worked Hard During the Pandemic to Ensure Customer Satisfaction

December 30, 2020 5:00 AM
 1957 
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Dialfire is a complete call center platform with predictive dialer, inbound call blending, guiding, call recording, real-time statistics, preconfigured and personalisable campaigns. You can use all of these features within minutes, there is nothing to install.
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MUG Enterprise: Managing the Space Between You and Your Customers

When it comes to selecting call center consultants what should you choose? One with system and product experience? Operational and productivity experience? What about compliance and training? At MUG Enterprise, you don’t need to ch...
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Tips

If someone doesn’t have any sort of transaction support system then they need to look at what they a...
July 11, 2021 5:00 AM
An HR director who is looking at testing tools for the first time needs to be very clear about the d...
July 3, 2021 5:00 AM
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